Getting Started in the CA API Management Community

Document created by Melanie_Giuliani Employee on Jan 31, 2017
Version 1Show Document
  • View in full screen mode

Are you new to the CA API Management Community? If so, welcome -- I'm glad you found us!


My name is Melanie_Giuliani and I am your CA Community Manager for the APIM Community. Please feel free to reach out to me via email or private message with any questions or concerns, or just to say hi!


To help you get started and get the most out of your time here on the community, I've put together this "Getting Started" guide to catch you up on the most important things in the API Management community.


Be sure to Update Your Profile

After logging in to the community site, you’ll see a global drop down with a silhouette icon to the left of the search bar (if you already have a picture uploaded, you’ll see your picture instead). Open the drop-down menu and click on “Edit Profile.”  From the edit page, you can upload a picture or two, add your contact information, select an avatar that will be displayed in any posts/comments you create, and control your privacy settings. You can also add some of your skills/expertise from your main profile page so that other members can find you and identify your areas of expertise.


This video will walk you through the steps of updating your profile: CA Community GO! Setting Up Your Profile.


Connect with People and Communities
Now is a great time to get connected with other people and places that interest you. Follow friends, colleagues, partners or even network with people you don't know yet.  If you are a new member of the communities, be on the lookout for helpful tips and tricks posted in the The Water Cooler Community. Another great place to visit is our Training community which has many how-to documents as well as tips and tricks for using the site. And don't forget to follow both of those communities to get updated on new content that gets posted there!


Create a Stream (and follow a tag)

Streams are a great way to follow specific content. The default streams on the CA Communities homepage include an Activity Stream (all activity on all communities) and a Connections Stream (all activity from people/places you are following). There is also an option to create a custom stream where you can select certain people or places that you’d like to follow more closely. Another great feature is the ability to create streams with specific tags to follow content on certain topics (ie. follow the tag "CA API Gateway" for all API Gateway-related content), this is especially important in large communities like API Management to ensure you get updates on only the products you're interested in.


Check out this doc for more info on how to create a stream: Creating Custom Streams. And this doc will walk you specifically through how to follow tags: Following a Tag.


Important: Get emails for the content you are following

Click the down arrow next to your Avatar (top right of page) and click “Preferences.” Click the "On" button next to your custom streams or inbox in order to begin receiving email updates. For any custom streams, you now have the option to receive digest emails of the new content instead of turning on emails for every update that comes into the stream. To do so, click on the frequency you'd like next to the custom stream you'd like updates for. More info on updating your preferences can be found here: Preferences.


Ask a Question or Answer a Question -- and Follow, Like, Share and Bookmark

Now that you are set up, visit the API Management Community content area to review questions posted by others (use the filters to find answered vs unanswered questions), or click on the pencil icon (top right) on the top grey banner to start your own discussion. When creating content, don't forget to add a product category. You can select a category by checking the box just above the "submit" button after you've selected the community. Adding a product category allows experts and other users to find your content more easily, and increases your chances of getting a response.


In addition to the content section, you can also check out our monthly What You May Have Missed content rollup to catch up on recent content that's been posted to the community.


Submit and/or Vote on an Idea

You can access all Ideas by going to the “Content” page and then selecting the “Ideas” tab.  Open a specific idea to review the details, add a comment or vote it up or down. Your votes will help Product Management to determine how popular the idea is when deciding whether to implement it into the product. Interested in submitting an idea?


Watch this video for an overview on how to create one: Create and Submit an Idea within CA Communities


Review Tech Tips

Tech Tips are product tips submitted by CA Support Engineers and are designed to help the community with some of the most commonly seen product issues. We welcome tech tips authored by community  members as well! Click here for a full list of tech tips published to the APIM Community: API Management Community Tech Tips.


Download and use the Jive Mobile App
There is a mobile app that can be downloaded on all iOS or Android devices that will enable you to access the CA Communities right from your phone. Click here to learn more.


That's it -- I hope you find this useful. Again, if you have any questions or need any help, just let me know!




Your CA Community Manager