CA SDM::. How can I make a field required

Document created by TMACUL Champion on Feb 3, 2017
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How can I make a field required - dependent on the current status

 

ImageDescription
01. Administration - Logon to Service Desk Manager.
02. Click on Administration tab.
03. Click on Service Desk node (left frame).
04. Click on Request/Incidents/Problems node.
05. Open the Status list and select the status "Closed".
Select status
06. Click on the tab named "2. Incident Status".
07. Click on the sub-tab named "2. Incident Dependent Attribute Control".
08. Click on "Create New".
09. Select the attribute you want to make required (e.g. Resolution Code).
10. Check the "Required" check-box and click on Save.
Figure 1Now the status detail page for "Closed" looks like this:

 

 

 

Status Transitions and Dependent Attribute Controls - CA Service Management - 14.1 - CA Technologies Documentation 

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec588097.html 

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