TEC TIP: Billing and usage_metering - Unable to complete billing report

Document created by Ryan Dunn Employee on Feb 7, 2017
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Problem:

Billing and usage_metering - Unable to complete billing reports, the subscription window shows "No subscriptions" and "Connectivity to service URL doesn't exist from this machine."

Environment:

UIM 8.4 and above
Billing probe 8.20
Usage_metering probe 8.0

Cause:

1. Increase the billing probe log level to 5 and the log size to 10000. 

2. Restart the probe and attempt to run a billing report. 

3. The log file displays the following error: 

ERROR [Thread-14, com.nimsoft.billing.calculation.BillingCalculationDelegate] No active offline subscription is configured. Unable to perform billing calculation until configuration is performed.

Resolution:

Additional Information

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