Dear CA Service Management Community Member,
With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.
We are pleased to announce the continuation of our CASM "Meet the Expert" series focused to help you get the most out of your solution. Each month the CASM team will deliver an education based webcast on various aspects of the product with the goal of offering greater visibility into key capabilities and best practices in order for you to get the most value out of your ITSM solution. Listed below are the first three community webcasts, and at the beginning of each quarter we will post a new set of webcasts for you to join. The webcasts will be recorded and available for viewing after the event for customers who might not be able to attend the live session.
All upcoming and recorded sessions will be available from this link. The WebEx for each session is available via this doc page as well.
We look forward to seeing you on the webcasts!
RSVP and Add to Your Calendar HERE: CA Service Management Community Webcast - What’s New in CASM 17.0 - February 28th 11:00AM ET
DID YOU MISS?
Customer Case Study - Integrating Service Management Processes to Improve Systems Stability and Reduce Outages and Downtime - January 31st 11:00AM ET
Presentation: Integrated ITSM Processes - Woolworths Presentation
It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.
Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!
CA Service Management
8am - 6pm
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Additional Times May Apply
TIPS AND HELPFUL INFORMATION
TOP 10 IDEAS BY LATEST ACTIVITY
That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!
Community Manager, IT Business Management and Security