CA SDM::.  User is already logged, is he consuming license?

Document created by TMACUL Champion on Feb 23, 2017
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I just want to clarify that a new session does NOT cause use of an additional license if the user is already logged on. (SDM is licensed based on concurrent (analyst or above) users, not on concurrent sessions...)

JOHN SORENSEN  on SDM Links From Email Notifications Open In Existing Session 

 

 

 

How do I know how many licenses are in use in CA Service Desk Manager?

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