CA SDM::. Creating a macro contition using TENANT for cr - call_req

Document created by TMACUL Champion on Feb 24, 2017
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Header 1Header 2
01. CA SDM Login
02. Administration TAB
03. Events and Macros
04. Macros
05. Create New

06. Type:

 

Symbol

Macro Type: Site-defined Condition

Object Type: Request/Incident/problem

07. Continue

08. Type the Symbol

09. Save

10. Add Contittion

11. Type the sequence, 

for the best practices we are using 10, 20 , 30, ...

 

12. Select the attribute TENANT

13. Choose the operator 

 

Equals; Does Equals; Greater Than; Less Than; Empty/Null; Not Empty/Null

 

 

14. Select Data value for

15. Select your own value

16. Click Accept

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