TEC TIP: Failed to upload uim_core_dashboards.zip to cabi Server

Document created by Ryan Dunn Employee on Mar 14, 2017
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Article Contents: 

 

Problem:

Alarm received from the cabi probe: “Failed to upload uim_core_dashboards.zip to cabi Server at http://<CABI_Server_IP or hostname>:<port>/cabijs”

        In the UMP under Unified Dashboards -> CA Business Intelligence Dashboards, the Summary Dashboard displays: “No dashboard found with path: Click Edit Dashboard button to create dashboard or click Options -> Preferences to update path”

     Cabi log:

 

Mar 10 17:53:48:349 [UserSynchronizationThread, cabi] Finished synchronizing users between UIM and CABI

Mar 10 17:54:46:460 [ContentUploaderPool-1-thread-1, cabi] could not upload file=C:\Program Files (x86)\Nimsoft\probes\service\cabi\content\upload\uim_core_dashboards.zip

Mar 10 17:54:46:461 [ContentUploaderPool-1-thread-1, cabi] java.util.concurrent.TimeoutException: Export is taking more time than max allocated time of 600 milliseconds

 

Environment:

UIM 8.51 Cabi probe v2.00

 

Cause:

Before the cabi probe uploads new dashboards and reports, in this case the uim_core_dashboards.zip, it first does an automatic backup of the existing content in jasperserver. This is a safeguard in case customization has been made to the content. The auto backup logic has a default timeout of 600 seconds, and normally this is more than enough time. For some reason, that backup of the the existing Jasperserver content is running very slowly.

 

Workaround:

 

DIRECT LINK TO ARTICLE

 

Additional Information:

Install or Upgrade CA Business Intelligence with CA UIM - https://docops.ca.com/ca-unified-infrastructure-management/8-5-1/en/installing-ca-uim/install-or-upgrade-ca-business-intelligence-with-ca-uim 

CABI is temporarily unavailable - https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1294397.html 

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