TEC TIP: Failed to upload uim_core_dashboards.zip to cabi Server

Document created by Ryan Dunn Employee on Mar 14, 2017
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Alarm received from the cabi probe: “Failed to upload uim_core_dashboards.zip to cabi Server at http://<CABI_Server_IP or hostname>:<port>/cabijs”

        In the UMP under Unified Dashboards -> CA Business Intelligence Dashboards, the Summary Dashboard displays: “No dashboard found with path: Click Edit Dashboard button to create dashboard or click Options -> Preferences to update path”

     Cabi log:


Mar 10 17:53:48:349 [UserSynchronizationThread, cabi] Finished synchronizing users between UIM and CABI

Mar 10 17:54:46:460 [ContentUploaderPool-1-thread-1, cabi] could not upload file=C:\Program Files (x86)\Nimsoft\probes\service\cabi\content\upload\uim_core_dashboards.zip

Mar 10 17:54:46:461 [ContentUploaderPool-1-thread-1, cabi] java.util.concurrent.TimeoutException: Export is taking more time than max allocated time of 600 milliseconds



UIM 8.51 Cabi probe v2.00



Before the cabi probe uploads new dashboards and reports, in this case the uim_core_dashboards.zip, it first does an automatic backup of the existing content in jasperserver. This is a safeguard in case customization has been made to the content. The auto backup logic has a default timeout of 600 seconds, and normally this is more than enough time. For some reason, that backup of the the existing Jasperserver content is running very slowly.






Additional Information:

Install or Upgrade CA Business Intelligence with CA UIM - https://docops.ca.com/ca-unified-infrastructure-management/8-5-1/en/installing-ca-uim/install-or-upgrade-ca-business-intelligence-with-ca-uim 

CABI is temporarily unavailable - https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1294397.html 

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