Tech Tip: UIM - baseline_engine error when trying to open the probe via Admin Console. unable to read configuration, Error Code: PPM-020

Document created by danst04 Employee on Mar 13, 2017
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Document ID:  TEC1798794
Last Modified Date:  12/22/2016
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Problem:

The baseline_engine probe generates a popup error when trying to open (Configure) the probe.

"Unable to read configuration, Error Code: PPM-020

 

Unable to read configuration

 

Configuration was unable to be retrieved.

 

Message: Server Error: Unsupported adapter request for probe at address /<hub>/<domain>/<robot>/baseline_engine
Resolution: Please use either the Thick Client or Raw Configure for this probe
Error Code: PPM-020

 

This probe may not support this configuration. Click Raw Configure to configure using Raw Configure.

 

Click Retry to attempt to save you configuration again, Click Close to close the Window."

 

 

Environment:
- UIM 8.47 - baseline_engine v2.76
Cause:

The underlying cause is actually stated in the popup error message itself.

"Please use either the Thick Client or Raw Configure for this probe." The baseline_engine only opens in Raw Configure mode in the Admin Console.

Resolution:

The baseline_engine probe can only be configured using the Infrastructure Manager (IM) thick client or in the Admin Console via Raw Configure mode, not a GUI window.

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