Tech tips - UIM Knowledge Base articles published in March 2017

Document created by PeteBennett Employee on Apr 5, 2017Last modified by PeteBennett Employee on Jun 23, 2017
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USM fails to load dashboard after upgrade to 8.51
Trying to open the USM Dashboard in UMP, and keep getting the following error Message: "An unknown error has occurred. Refreshing your browser may resolve the issue.
Last Update: 2017-03-31    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1193444

 

We did a clean install of UIM. IN UMP we are seeing none ascii characters that look like light bulbs and cicrles with ? (question marks) how do we correct this?
This document provide example screens seen and steps to correct this issue.
Last Update: 2017-03-30    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1579034

 

New template disappears in vmware probe
Because of a bug in controller (still present as of robot 7.90) a newly created template for vmware probe may disappear after the template is modified and probe restarted
Last Update: 2017-03-29    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1512365

 

alarm_enrichment crashes related to the checking TOTAlarmCandidate messages in the alarm_enrichment.log
alarm_enrichment crashes
Last Update: 2017-03-29    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1759684

 

User who has administrator role can do anything on UMP.
User who has administrator role can modify page on UMP even though "UMP Read-Only" theme is assigned.
Last Update: 2017-03-29    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1709866

 

[Check Interval] recommendation.
VMware ESXi/vCenter server does not collect performance data in real time. Therefore, it is meaningless to set [Check Interval] shorter than the VMware ESXi/vCenter server performance interval.
Last Update: 2017-03-29    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1822181

 

Baseline_engine Standard Deviation Algorithm
This article is an explanation of how the baseline_engine standard deviation algorithm works.
Last Update: 2017-03-29    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1273326

 

Purestorage probe will not connect to the Purestorage array
We have two Purestorage arrays that the purestroage probe is unable to connect to. I've generated the API tokens and disabled cert checking, as the certs are self-signed. I am able to view the supported API versions on both devices
Last Update: 2017-03-28    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1708133

 

Frequently asked questions and Technical details for the Remote System Monitoring (RSP) Probe.
Common technical questions asked about the RSP probe along with trouble shooting tips and tools.
Last Update: 2017-03-28    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC000004300

 

Checking snmpcollector probe functionality
snmpcollector provides a couple of management pages to look "behind the scenes" at what it is doing.
Last Update: 2017-03-28    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1764419

 

Default oracle probe configuration
Configured the custom configure deploying the package on server it is not overwriting the default probe configuration.
Last Update: 2017-03-27    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1061452

 

We have UMP setup for access from public IP address. We get an error when trying to access new CABI dashboards from public name space.
This article provide details on how to change the CABI setup to be able to access CABI reports in UMP when accessing from Public Name space.
Last Update: 2017-03-27    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1463001

 

Does vmware probe support vmware VSAN storage monitoring?
This document includes the qos metrics for VSAN monitoring.
Last Update: 2017-03-27    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1731483

 

After removing a hub from the environment I am still seeing the discovery Server trying to contact the now missing discovery Agent and presenting and error in the discovery_server.log. How do I correct it?
This article provides details on how to clean up old discovery_agent information properly.
Last Update: 2017-03-23    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1009984

 

IM cannot connect to archive: No valid internet connection to 'archive.nimsoft.com'. Cannot download probes.
There are various reasons why this occurs, please see the details of this technical article for a possible resolution or workaround.
Last Update: 2017-03-23    Size: 82 kb    Type: Knowledge Base Articles    ID: TEC000004468

 

upgraded to 8.5.1 admin console no longer is working
after upgrading to 8.5.1 admin console no longer works. This article provide details on how to resolve this issue.
Last Update: 2017-03-22    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1134833

 

How to reset MCS monitoring
This article is about the steps on how to reset MCS monitoring.
Last Update: 2017-03-22    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1196908

 

I am seeing the following error in the discovery_server logs: Cannot insert duplicate key in object CM_NIMBUS_PACKAGE
This article provides details on how to correct this error.
Last Update: 2017-03-22    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1814983

 

Very poor performance of one or more reports in Performance Report Designer standalone.jsp
Users may observe that when creating reports in Performance Report Designer (PRD), reports populate quickly, but when viewing them in a standalone URL they populate very slowly.
Last Update: 2017-03-21    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1599696

 

Admin console for probe SNMPCollector not able to open.
SnmpCollector.mv.db failed; file length -1 read length 32
Last Update: 2017-03-21    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1397702

 

Emails from alarms not being delivered.
We haven't received any email notifications in about a week.
Last Update: 2017-03-20    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1320734

 

cdm probes do not send alarm on Memory
The cdm did not generate alert when the Memory consumption passed the threshold.

Last Update: 2017-03-20    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1825096

 

Receiving alert from Exchange_monitor Probe, whithout seeing a problem on that server
Alert:- (services_check): Find services status - communication error, Nimsoft Alarm from:
Last Update: 2017-03-20    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1720599

 

How to fix the "(6) permission denied, Received status (6) on response (for sendRcv) for cmd = 'close_alarms'" error when trying to acknowledge or assign alarms in UMP?
This article aims to help fixing an issue that creates unavailability to acknowledge/assign alarms from UMP, even if you are using your administrator account.
Last Update: 2017-03-20    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1075533

 

When UIM and SPECTRUM integration supports https?
This article includes the information about the release date for spectrumgtw probe which will support UIM and SPECTRUM https integration.
Last Update: 2017-03-17    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1642321

 

Unable to discover Windows machines using WMI.
When trying to discover a Windows machine via a Linux robot it is not being discovered, and the logs do not show any indication as to why.
Last Update: 2017-03-16    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1158975

 

Alarms not clearing between UIM and Spectrum with spectrumgtw
Feb 02 2017 16:30:16,122 [twScheduler_Worker-7] ERROR umGtwRestRespHandler - (11) command not found, Received status (11) on response (for sendRcv) for cmd = 'dispatcher'
Last Update: 2017-03-16    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1216246

 

UIM home page not working
When navigating to the primary hub, the http:///uimhome/ is not returning any information.
Last Update: 2017-03-16    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1360352

 

alarm_enrichment probe queue keeps falling behind/queuing
The queue for alarm_enrichment keeps falling behind and queuing several thousands of records. alarm_enrichment probe queue will not drain fast enough.
Last Update: 2017-03-16    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC000004293

 

USM Groups all show zero members after upgrading to UMP 8.5.1
After upgrading from any version of UIM to version 8.5.1, USM Groups may show zero members. Additionally, the group filters will appear to have been reset or wiped out.
Last Update: 2017-03-16    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1630127

 

snmpcollector Can Connect But Cannot Collect Metrics
It is possible for a snmpcollector to connect to a device, but be unable to pull any metrics from a device. This article describes some possible resolutions.
Last Update: 2017-03-16    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1703447

 

How To verify QoS Metrics data Flow from SQL query and SLM Tool
During the QoS metrics data troubleshooting, we need to query for Table ID, Table, Target, Source, QoS name and RN_QoS_data information which involves several steps. It is a summary of this step ans other method.
Last Update: 2017-03-16    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1157474

 

Old Alarm Configuration Appears In a New snmpcollector Install
Tot, TTT and baseline alarm information is stored in other probes.
Last Update: 2017-03-15    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1156274

 

Baseline_engine.QOS_MESSAGE queue is piling up and is yellow in the hub queue.
queue size is growing without any data being sent.
Last Update: 2017-03-15    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1000777

 

AFter upgrading the ump we can log into UMP but USM does not come up we get an error.
When bringing up the portal, USM is not coming up. Getting a popup stating that there is an unknown error. Error will be uploaded in an attachment. All other parts of the portal seem to be functioning properly with the exception of USM.
Last Update: 2017-03-15    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1054746

 

Install robot on Linux
This article explains about installing the robot on Linux with detailed steps
Last Update: 2017-03-15    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1852674

 

CASDGTW - probes crash my CA service desk
Configure CI Mapping on probe CASDGTW.
Last Update: 2017-03-15    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1974233

 

USM crashing with error
Portal error at login will null output.
Last Update: 2017-03-15    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1296136

 

USM/UMP does not display any alarms, and groups in USM all show zero members in an Oracle-based UIM environment
On UIM running with an Oracle backend, customers may note that the USM groups have depopulated and no alarms are displayed in UMP.
Last Update: 2017-03-15    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1043375

 

LDAP_response device FQDN rather than Robot name
ldap_response is creating a separate device in CM_COMPUTER_SYSTEM when discovered.

Last Update: 2017-03-15    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1636863

 

billing probe generates empty billing calculation reports
Billing probe generates empty reports. Also, the billing probe connection status is displaying as NO.

Last Update: 2017-03-14    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1124639

 

Dashboard_engine error, Loading USM, never ends
Mar 13 12:08:31:906 WARN [http-bio-80-exec-9, com.nimsoft.udm.utilities.nimbus.UdmConnectionLookup] Waiting to obtain UDM database connection properties: (4) not found, Received status (4) on response (for sendRcv) for cmd = 'nametoip' name = '/CORNSTI01d

Last Update: 2017-03-14    Size: 82 kb    Type: Knowledge Base Articles    ID: TEC1113458

 

Failed to upload uim_core_dashboards.zip to cabi Server
Alarm received from the cabi probe: “Failed to upload uim_core_dashboards.zip to cabi Server at http://:/cabijs”
Last Update: 2017-03-14    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1700614

 

How can I merge a large amount of QOS data?
Sample scripts that can be used to merge qos in bulk.
Last Update: 2017-03-14    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1257297

 

Secondary (remote) hub's baseline_engine QOS MESSAGE queue turned yellow and is backing up
hub has a queue that is backing up and not draining. As per the hub Status Tab window, its baseline_engine queue baseline_engine.QOS_MESSAGE turns yellow and doesn't send any messages.
Last Update: 2017-03-13    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1816578

 

The data_engine is dropping ntperf probe QOS data. Log entry sample: de: QoSInsert::CheckDataIntegrity - message dropped; samplemax found in data but not in the definition. qos=QOS_WIN_PERF source=xxxxxxxx
data_engine log shows samplemax errors related to QOS_WIN_PERF data
Last Update: 2017-03-12    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1874273

 

vmware probe data collection error
The vmware probe connects via the API but throws an error shortly after being activated. is not responding (reason: Unexpected fatal error in data collection.
Last Update: 2017-03-12    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1024408

 

How to ensure that e2e alarms generated from a transaction script are displayed under the dedicated e2e robot in USM.
This article provides an example script containing instructions and the necessary nim API call on how to ensure that the dev_id and met_id fields in e2e alarms are populated so they display as expected in USM.
Last Update: 2017-03-11    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1636484

 

An unknown error has occurred. Refreshing your browser may resolve the issue. Details: com.firehunter.ump.exceptions.DataFactoryException : null
Over the past few weeks, our users have seen an "Unknown error" pop up while in UMP. It seems if you click on the X and the error mgs dialog will close, but we are curious as to what might be causing this DataFactoryException : null error.
Last Update: 2017-03-11    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1930855

 

Errors during upgrade from UIM v8.4 to v8.51
I've tried to upgrade from 8.4 to 8.51 and get errors upon finishing. When I try to attach to the primary hub port 8080 I get a page that tomcat is successfully installed.
Last Update: 2017-03-11    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1415335

 

Alarm Enrichment probe in error state after reboot
main hub's alarm enrichment probe in an error state (no PID or Port). Alarms stopped writing to the log. I deactivated it and activated it, and it started up fine. It has happened twice before that I know about, both times right after a reboot.
Last Update: 2017-03-11    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1988786

 

Admin Console is not working after upgrade from 8.4 SP2 to 8.5.
We upgraded our UIM environment from 8.4 SP2 to 8.5 but after that the admin console is not working. wasp probe was found inactive . In the installation media, found the uimserverpackages package. Do we need to deploy this separately?
Last Update: 2017-03-11    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1278388

 

Best Practices for RSP Process Monitoring
how to setup process monitoring with rsp probe
Last Update: 2017-03-10    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1241976

 

Newly added devices not showing up in UMP/USM web
Added devices not showing up in UMP or USM
Last Update: 2017-03-10    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1087264

 

How to Import legacy custom dashboards into the new 8.x dashboard portlet
Need a way to import custom dashboards generated with the legacy Dashboard Designer portlet into the new HTML-5 dashboard portlet
Last Update: 2017-03-10    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC000005016

 

Unable to connect to DHCP_response probe
DCHP Servers are not showing up in the drop down when trying to configure the DHCP_response probe.
Last Update: 2017-03-10    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1823786

 

snmptd v3 traps not processed nor any logging indicating why they failed to process
Sending a v3 trap to a Linux robot running the snmptd probe shows nothing in the snmptd.log regardless of log level
Last Update: 2017-03-10    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1787103

 

No message is included in alarm from ntevl probe.
ntevl probe will not generate any message for alarm if monitored event has an error.
Last Update: 2017-03-09    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1007106

 

Access to shared document_library is denied on multiple UMP servers environment.
Access to shared document_library will be denied if UMP servers and the file server are not on same Windows Domain.
Last Update: 2017-03-09    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1289656

 

How to verify loading of mib file
No added object is displayed on MIB browser, even though the mib file is already added to MIB repository. Check loading mib file was succeeded or not on that case.
Last Update: 2017-03-09    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1418477

 

IReport - the document has no pages
I am generating a report in iReport and when I click on preview the report is shown, but when I try to "run jasperserver report" the error is returned "the document has no pages".
Last Update: 2017-03-09    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1673555

 

How to set the mail server on CABI in order to schedule reports and send via email
Hi. I need to set the mail server on CABI in oder to schedule reports and send them via email. Do you know how to do this ?
Last Update: 2017-03-09    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1507445

 

What is my upgrade path to the latest version 8.5.1
I have an older version of software that is not listed on the current support matrix. What is the correct path to get to version 8.5.1
Last Update: 2017-03-09    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC000004964

 

CDM probe reports incorrect usage stats for a Linux host
The cdm probe reports a higher than actual figure for disk used stats for a given file system. The problem is evident on RHEL 6.x systems.
Last Update: 2017-03-09    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1293475

 

rsp probe stops working after openSSH is updated on unix machine.
Our unix admin update openSSH on our server and the rsp probe stopped being able to discover and monitor these servers. How can we fix this?
Last Update: 2017-03-09    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1060902

 

Snapshots of Unix/Linux Filesystems are Being Seen by the cdm Probe
Backups using snapshot images of filesystems are commonplace in the Unix environment. This article describes why CDM will monitor the snapshot and how to get it to stop.
Last Update: 2017-03-08    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC000002818

 

Resource not responding after upgrading the VMware probe to 6.72 from 6.60
vmware resource connection error: login failed, VMWare API is unavailable Exception caught trying to invoke method RetrieveServiceContent; nested exception is: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake

Last Update: 2017-03-07    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1960054

 

Why, in a AO rule, the action mode 'Trigger' limits the Action types?
Action mode Trigger limits the Action types to a different set than the rest of the Action modes (ie. does not include repost).

Last Update: 2017-03-07    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1060667

 

Why alarms reposted by an AO rule that has action mode "on overdue age" drop the "event_type" information?
Why an alarm that is 'reposted' by an Auto Operator nas rule it does not include the 'event_type" field in the reposted udata if the action mode of the AO profile is set to "overdue age" ?
Last Update: 2017-03-07    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1934571

 

After CABI install, some dashboards are missing.
"No Dashboard found with path" showing up for some dashboards after successful CABI install
Last Update: 2017-03-07    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1563473

 

Configuration GUI is not opening for netapp_ontap in Infrastructure Manager
not able to open the gui for this probe and when checked we did not found the conf_netapp_ontap.exe in the configuration directory.
Last Update: 2017-03-07    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1421123

 

How to Monitor Devices with same IP/Hostnames
The customer have Devices with the same hostname and Ipadress at the network and wants to know how if will be a problem
Last Update: 2017-03-06    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1704907

 

dhcp_response probe uses wrong MAC for DHCP requests
The dhcp_response probe on a cluster server needs to be adjusted to use the correct MAC address when querying the DHCP server.
Last Update: 2017-03-06    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1142663

 

Automated Deployment Engine is very slow or timing out.
When using the Automated Deployment Engine probe it is taking a very long time to transfer the robot files to the machine even though when you copy files manually between the two machines the transfer goes much faster.
Last Update: 2017-03-03    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC000004420

 

SAML Keep Alive is temporarily unavailable
Hello, I'm with problem in all of the dashboard. The dashboard isn't showing us any information, just an error message: The following error is presented: "SAML Keep Alive is temporarily unavailable." could you please assist us?
Last Update: 2017-03-03    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1520436

 

What Queries (updated ) are used by the sqlserver Probe?
Queries used by sqlserver probe
Last Update: 2017-03-03    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1539335

 

Nis_server and mon_config_services probe is not able to start.
Caused by: java.sql.SQLException: ORA-00372 FATAL [main, nis_server] Unable to run CI importer, halting probe
Last Update: 2017-03-02    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1343547

 

When I select 'Show Historical' alarms in USM I get an error: java.lang.OutOfMemoryError: Java heap space
When trying to show historical alarms, I get a java out of memory error in UMP (USM) whether selecting a single node or when the parent Group is selected.
Last Update: 2017-03-01    Size: 83 kb    Type: Knowledge Base Articles    ID: TEC1608527

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