What you may have missed in the CA Service Management Community! March 2017

Document created by Chris_Hackett Employee on Apr 11, 2017
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Dear CA Service Management Community Member,

 

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

 

UPCOMING EVENTS

 

CA ITSM Community Webcast - Learn more about CA Service Management's Jaspersoft Reporting (CABI 6.2) – April 13th 11AM ET 

Get an update on capabilities and features of CA Service Management's Jaspersoft reporting engine. Find out what reports are available out-of-the-box, and how to build reports of your own. Also learn more about CASM’s Business Intelligence (CABI) direction and strategy.

Presented by Amy Chenard, Sr Principal Engineering Svcs Architect and Rajeev Kumar, Director, Product Management

RSVP and Add to Your Calendar HERE: CA ITSM Community Webcast - Learn more about CA Service Management's Jaspersoft Reporting (CABI 6.2) – April 13th 11AM ET 

 

The WebEx for each session is available via this doc page:

CA Service Management "Meet the Experts" Community Webcast Series 

We look forward to seeing you on the webcasts!

 

DID YOU MISS?

 

CA ITSM Community Webcast - Learn more about CA Service Management's Jaspersoft Reporting (CABI 6.2) – March 28th 11AM ET 

 

Get an update on capabilities and features of CA Service Management's Jaspersoft reporting engine. Find out what reports are available out-of-the-box, and how to build reports of your own. Also learn more about CASM’s Business Intelligence (CABI) direction and strategy.

Presented by Amy Chenard, Sr Principal Engineering Svcs Architect and Rajeev Kumar, Director, Product Management

 

Replay: There were audio issues with this session. The April 13th session will be recorded and posted to the community.

 

 

MEMBER ACTIVITY

 

CA ITSM - Ask a Question, Get an Answer (April 7 - April 14) 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

 

 

service-management-chat.jpeg

 

CA Service Management

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Additional Times May Apply


TIPS AND HELPFUL INFORMATION

 

The Value and Challenges of Capturing Data 

BOP-LOGIN Spel Method to get session information 

Updates to Aging Ideas 

Generate API Documentation for RESTful Services (14.1) 

Conditionally Notify Change Requestor when Scheduled End Date is Past 

The CA Service Catalog installation is hanging on ‘installation progress’ in ‘Configuring SC components’ phase. 

How to customize the 'Approval for request overdue' email message text. 

Service Designer Tab is not loading completely in Internet Explorer 

WSDL method getFormRateItemValues returns an error.  

How to retrieve the Offering ID for USS>Settings>Data Sources>Service Catalog.  

Are you new to CA Technologies? 

CABI4::. MS SQL The server supports a maximum of 2100 parameters. 

CABI4::. Building a new universe 

CA SDM::. Service Contracts 

CABI4::. How to restart CA boxi service 

CABI4::. Integrate SDM and CA Bussiness Inteligence 4.1 SP3 

CABI4::. / BOXI Database error: [Microsoft][ODBC Driver Manager] IES 109001 

CABI4::. Load new users - file example 

CABI4::. Tenant.wid - Report example - web intelligence 

Barras de menu x Acesso funcional 

How to Avoid the IT Asset Management Trap: Part 2 

CA SDM::. How to convert CA Format date -  Unix epoch time - seconds date? 

CA SDM::. loading priority - pri 

How to Avoid the IT Asset Management Trap: Part 1 

How to pass BREL value to notification 

Scripted pdm_publish for AA environment 

Security Notice: Please upgrade Notepad++ to 7.3.3 

New Free Training Courses on CA.com  

SDM REST Client 1.00.zip 

CA Productivity Accelerator (CA PA) 12.1.0.3 Upgrade 

Leveraging Service Management Data to Deliver Added Value 

CA SDM::.SPEL::. workshift_validate 

CA SDM::.SPEL::. Getenv 

Funções x Grupos de formulários - role x form group 

CA SDM::.SPEL::. event() 

Actions for ITSM Strategy Owners for App Economy Success 

The Digital Transformation of Information in the Application Economy 

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (March 2017) 

CA SDM::.SPEL::. is_server() 

CA SDM::. How to reset scoreboard? 

CA SDM::.SPEL::. is_client() 

Revitalized Idea Management Process 

CA SDM::. AHD05440 Invalid category selected. Please reselect the category 

General Availability Announcement for CA ITAM - Software Asset Manager 4.1.5 capabilities 

CA SDM::. CONDITIONAL FIELDS by Daniel Bighelini 

CONDITIONAL FIELDS (+Source code) 

CA SDM - SQL Query Select Family and Class 

 

TOP 10 IDEAS BY LATEST ACTIVITY

 

Need cr_wf Action Macro to set associated cr status=Resolved0NEW

Allow reset/clear risk survey for Change Orders5DUPLICATE

Allow users to add a description when inserting a new problem workflow task8NEW

Allow to insert Task description when inserting classical workflow task7DUPLICATE

RE: CA Process Automation Sample Processes for CA Service Desk Manager10DELIVERED

SC - Searching using operators14UNDER REVIEW

Re-engineer Property functionality5NEW

Service Desk Mobile Enhancements20NEW

Pre-populated table including a editable column6NEW

Direct paste of screenshots83WISH-LISTED

 

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!

 

Regards,

 

Chris_Hackett

Community Manager, Agile Management and Security

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