CA ITSM - Ask a Question, Get an Answer (April 21 - April 28)

Document created by Chris_Hackett Employee on Apr 21, 2017
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It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".


AWESOME how everyone is pitching in helping each other out

Please do check out the questions below to offer your input.

CA Service Catalog install with AD user 

FCR And MTTR report in Bi lauch Pad 

How to determine the environment and pass to a plugin 

Fields disappears after Refresh Structure 

SPEL to change the field value before saving the ticket 

How to retrieve Date attributes on Domain Designer Jasperserver? 

Querying field data smag_6 

SDM 14.1.03 - Multiple mailboxes and multiple 'Reply-To" addresses 

Adding a unique field in APM to be passed to SAM 

Avoid users to copy requests 


Thank you for all your efforts!


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