Tech Tip : CA Single Sign-On : Password Services Does Not Work on Apache

Document created by Osarobo_Idehen Employee on Apr 28, 2017
Version 1Show Document
  • View in full screen mode


We have configured Basic Password Services, and when a "Disabled User" tries to access a protected resource, the "Disabled User" browser is sent the Password Services page and the below error shows up in the Web Server logs :


  [error] File does not exist: /CA/webagent/pw/smpwservicescgi.exe/


This happens for any Disabled Account User. And when this issue is triggered, the browser shows the error :


   The requested URL /siteminderagent/pwcgi/smpwservicescgi.exe/ was not found on this server in the browser.


How can we solve this issue ?


SetEnv parameter should be set in httpd.conf file. It should contain the path to <WebAgent Home>/bin and since it complains about etpki library missing, path to etpki should also be added to "SetEnv".



Setting the SetEnv in httpd.conf for exe resolved the issue



KD : TEC1835876