Would you prefer to find the answer online rather than wait for a phone call or email from CA Support in response to your Case?
Would you like to stay informed about what problems you might see in, or best practices for, your current CA Product and know their solutions?
At CA we strive to capture frequently reported issues, repeatedly asked questions, usage tips and tricks, best practices and so forth in KB documents so our customers may access them anytime. Since these KB Technical documents (TECxxxxxxx) are mostly a by-product of our problem-solving process, they are proven to work. And we continually evolve the KB content so it stays relevant.
We encourage you to search our Knowledge Base(KB) first to check if an answer for your query exists. If you do not find what you are looking for, open a Case with CA Support.
Please find attached, a quick 5-step walk-through of how to search our Product Knowledge Base from within CA Support Portal (if Google can't find it, of course ).
You may bookmark the following Knowledge Base URLs and visit regularly to check for new KB articles published.