Error while opening probe logmon (configuration) on IM

Document created by tpes on May 4, 2017
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While opening a probe (like logmon) on Infrastructure Manager, you get the error (see attachment):

"

Run-time error -2147010895 (800736b1) - Automation error - the application has failed to start because its side-by-side configuration is incorrect

Please see the application event log or use the command-line sxtrace.exe tool for more detail

"

This might be happening only on one of your probes.

 

Please check all your installed applications on your Windows machine.

You need to have installed some "Microsoft Visual C++ Redistributable" packages.

For example:

  • Microsoft Visual C++ 2008 Redistributable - x86
  • Microsoft Visual C++ 2010 Redistributable - x86

 

You need to check your task manager to see if Infrastructure Manager process is running on 32 or 64 bit.

If it has a "*32" beside it and your system is a 64 bit OS, then the process should be running on 32 bit. This means that you should install x86 Redistributable versions.

 

For logmon, for example, you need to install "Microsoft Visual C++ 2008 Redistributable - x86" version, which you can find here:

microsoft.com/en-us/download/details.aspx?id=11895

 

Other probes might require a different version of the redistributable (2005, 2008, 2010, for example).

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