Error while opening probe logmon (configuration) on IM

Document created by tpes on May 4, 2017
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While opening a probe (like logmon) on Infrastructure Manager, you get the error (see attachment):


Run-time error -2147010895 (800736b1) - Automation error - the application has failed to start because its side-by-side configuration is incorrect

Please see the application event log or use the command-line sxtrace.exe tool for more detail


This might be happening only on one of your probes.


Please check all your installed applications on your Windows machine.

You need to have installed some "Microsoft Visual C++ Redistributable" packages.

For example:

  • Microsoft Visual C++ 2008 Redistributable - x86
  • Microsoft Visual C++ 2010 Redistributable - x86


You need to check your task manager to see if Infrastructure Manager process is running on 32 or 64 bit.

If it has a "*32" beside it and your system is a 64 bit OS, then the process should be running on 32 bit. This means that you should install x86 Redistributable versions.


For logmon, for example, you need to install "Microsoft Visual C++ 2008 Redistributable - x86" version, which you can find here:


Other probes might require a different version of the redistributable (2005, 2008, 2010, for example).

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