Tech tips - UIM Knowledge Base articles published in April 2017

Document created by PeteBennett Employee on May 8, 2017Last modified by PeteBennett Employee on Jun 23, 2017
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PostgresSQL MCS profile cannot be configured
Monitoring tab displays: "Profile Type unavailable because the jdbc_response probe is not in the local archive, does not have a valid license, or is missing other dependencies."
Last Update: 2017-04-28    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1447853

 

snmpcollector GUI response is very slow
You need to wait for a few minutes for the "GUI LOADING" message to disappear on each operation.
Last Update: 2017-04-28    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1930343

 

VMware probe Error Failed to execute - max query size
Keep getting: Failed to execute single perf query for entity resgroup-1040. Max query size exceeded. Request processing is restricted by administrator (vpxd.stats.maxQueryMetrics). Follow VMware KB 2107096 to resolve.
Last Update: 2017-04-28    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1662705

 

Is UIM Server failover supported on Windows Cluster 2012 R2?
This article is about the information on supported platform for UIM Server failover.
Last Update: 2017-04-28    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1083374

 

Discrepancy in df output and the output from cdm probe in UIM for disk usage information
Information on changes to be done for getting df output to match cdm disk data in linux / unix servers
Last Update: 2017-04-27    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1549827

 

How to install a second instance of the web-based Admin Console application on a secondary hub
Add secondary admin console instance
Last Update: 2017-04-26    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1620383

 

Can't Create new UMP User Accounts with UMP set to email address login
When UMP is configured for email address login, UMP contact users cannot be created. When we attempt to create a new contact user, the First and Last Name fields are displayed as Required but we cannot enter anything in those fields.
Last Update: 2017-04-25    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1021986

 

After upgrading to UIM 8.4 or higher we are no longer seeing CM_NIMBUS_PACKAGE table getting updated. How can we have this feature back?
This articles explains why this is happening and how to change the behavior of updating the CM_NIMBUS_PACKAGE table.
Last Update: 2017-04-25    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1161387

 

UMP Control Panel - "resource not found" error when clicking on "Return to my Private Pages"
After making changes in the UMP Control Panel and clicking "Return to my private pages", instead of returning to the portal, an error may appear: "The requested resource was not found. https://(address)/group/control_panel/null "
Last Update: 2017-04-24    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1803219

 

PostgreSQL MCS Monitoring profile is greyed out
I want to use the PostgreSQL monitoring profile, however when I go to select it, it is greyed out. "Profile Type unavailable because the jdbc_response probe is not in the local archive, does not have a valid license, or is missing other dependencies."
Last Update: 2017-04-24    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1354364

 

Admin console for probe SNMPCollector not able to open, Error Code: PPM 012
Unable to open Admin Console snmpcollector probe Configuration, Error Code: PPM 012
Last Update: 2017-04-22    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1152429

 

How is "CPU Usage" calculated by the cdm probe For Tru64 UNIX-based systems?
"CPU Usage" calculated by the cdm probe For Tru64
Last Update: 2017-04-22    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1300555

 

How is "Memory Usage" Calculated by cdm on Solaris-Based Systems?
Memory usage is calculated on Solaris by CDM Probe
Last Update: 2017-04-22    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1348016

 

How is "CPU Usage" calculated by the cdm probe For Solaris-based systems
CPU Usage Calculated by CDM probe for Solaris System
Last Update: 2017-04-22    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1234664

 

UIM 8.5.1 Upgrade Fails..
UIM Up gradation fails from UIM8.4 SP2 to 8.5.1 and get this error 2017-04-07 23:52:41,567 ERROR impl.UIMServerConfigureController:run:492 [Thread-44] - NimException caught (120) Callback error, Unable to delete file: D:\Program Files (x86)\Nimsoft\probes
Last Update: 2017-04-22    Size: 82 kb     Type: Knowledge Base Articles    ID: TEC1121657

 

Dashboard portlet throws "Dashboard definition not found" error and "New" button is missing
Upon accessing the Dashboard portlet (Design-Dashboard Designer in UMP), a user may notice that they don't have the ability to create a new dashboard. A "dashboard definition not found" error may be seen.
Last Update: 2017-04-21    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1706962

 

UMP hangs/freezes when switching portlets
When switching back and forth between portlets in UMP, the UMP may hang/freeze and stop responding to input until wasp is restarted.
Last Update: 2017-04-21    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1469206

 

After upgrade to 8.5.1 SNGTW 2.21 fails to create tickets in Service Now
ServiceNow Gateway probe shows exceptions in the log file after upgrading to UIM 8.51
Last Update: 2017-04-20    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1143395

 

USM generates an unknown error when I use the USM Discovery Application feature
When I try to use the new 8.5.1 Discovery Application feature USM generates an error: An unknown error has occurred. Refreshing your browser may resolve (4) not found, Received status (4) on response (for sendRcv) for cmd = 'nametoip' name = 'nis_server'
Last Update: 2017-04-20    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1778195

 

The requested resource was not found https:///jasperserver-pro/j_spring_security_check
Unified Reporter through UMP stops working. You get the following error example: Not Found The requested resource was not found https:///jasperserver-pro/j_spring_security_check Deactivating the normal wasp, dashboard_engine and dap procedure does n
Last Update: 2017-04-20    Size: 82 kb     Type: Knowledge Base Articles    ID: TEC000004794

 

Enabling LDAP configuration slows down hub performance
In environments with a large number of LDAP users and groups, enabling LDAP integration on the UIM hub may cause performance issues on that hub.
Last Update: 2017-04-18    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1191054

 

We have several SQLserver probes sending the following error:sqlserver: Profile:/suspect_pages, suspect pages is not available for version (null) What is causing this?
This article provide information on the above error and how it can be resolved
Last Update: 2017-04-14    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1020761

 

Nas Probe Replication Files
Describing the files used to temporarily buffer nas alarms when using replication.
Last Update: 2017-04-12    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1410348

 

How to reset MCS monitoring
This article is about the steps on how to reset MCS monitoring.
Last Update: 2017-04-10    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1196908

 

Dashboard is asking Login and Password when we are passing credentials in url
ORA-12516, TNS:listener could not find available handler with matching protocol stack
Last Update: 2017-04-10    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1518335

 

Dashboard is not showing information
Dashboard graphic not show data
Last Update: 2017-04-10    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1804039

 

After upgrade the UMP from 8.2 to 8.47 I got an error message on the USM page
Upgrade the UMP from 8.2 to 8.47 com.firehunter.ump.exceptions.DataFactoryExeption SELECT DISTINCT aa.nimid, aa.alarmSource FROM umpAlarmAnnotations aa.
Last Update: 2017-04-10    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1009575

 

I am getting alarms when I do not have alarms turn on for a profile or my template has alarms turned on and profile does not get updated to turn alarm on.
baseline engine is what decides if an alarm should be sent or not. each instance of baseline engine has its own database /cache_dir/threshold.cache.zip
Last Update: 2017-04-07    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1121896

 

New template disappears in vmware probe
Because of a bug in controller (still present as of robot 7.90) a newly created template for vmware probe may disappear after the template is modified and probe restarted
Last Update: 2017-04-06    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1512365

 

Unable to save the spectrumgtw probe configuration
Connection to the specified Spectrum OneClick Server failed. Could not find the specified Spectrum OneClick Server
Last Update: 2017-04-06    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1438676

 

How do I monitor Windows Scheduled Tasks for failure?
Windows Scheduled Tasks are stored in an event log and can be monitored with the ntevl probe.
Last Update: 2017-04-06    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1823219

 

LDAP Users Cannot See CABI Dashboards
LDAP users with a '.' in the username could not log in to see the cabi dashboards. This was a bug that is resolved in cabi 2.00 and cabi hotfix 1.12
Last Update: 2017-04-06    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1338456

 

Admin console for probe SNMPCollector not able to open.
SnmpCollector.mv.db failed; file length -1 read length 32
Last Update: 2017-04-06    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1397702

 

MCS troubleshooting
multiple questions on troubleshooting mcs.
Last Update: 2017-04-05    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1900922

 

On a new server the CDM probe is sending the following alarm: "InternalAlarm: Unable to get CPU data (error)" What can we do to resolve this issue?
this Kb provides steps a client did to resolve this error in their environment. This has to do with resetting windows performance counts so please engage your system admin.
Last Update: 2017-04-05    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1257178

 

When using the REST API to retrieve probe configurations it is not always acting as expected.The "Get a Probe Configuration" REST Call returns empty XML/Json at every second consecutive attempt. How do we correct this?
This article provides details how to correct this issue.
Last Update: 2017-04-05    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1585642

 

IM cannot connect to archive: No valid internet connection to 'archive.nimsoft.com'. Cannot download probes.
There are various reasons why this occurs, please see the details of this technical article for a possible resolution or workaround.
Last Update: 2017-04-05    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC000004468

 

Physical Memory metrics not recognized for Riverbed device in snmpcollector probe
When you discover a Riverbed device from snmpcollector probe, you are not able to see Physical memory metrics at all in under Physical Memory metric family in snmpcollector GUI
Last Update: 2017-04-05    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1508997

 

International Customer Support Contact Numbers
This article describes the location of the international contact numbers.
Last Update: 2017-04-04    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1401425

 

Lost Primary Hub after deploying Robot_update 7.90 to the Domain
After deploying the robot_update 7.90 to the complete domain, the primary Hub was lost.
Last Update: 2017-04-04    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1038527

 

Which Ports needs to be open for robot in Proxy mode?
port requirements between hub and robot in proxy mode
Last Update: 2017-04-04    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1481694

 

When upgraded from DCIM to Ecometer_monitor 5.01 but now all of the setup we had is missing! How do we get it back?
This article provides details steps to redo the upgrade process from DCIM to ecometer_monitor.
Last Update: 2017-04-03    Size: 83 kb     Type: Knowledge Base Articles    ID: TEC1943333

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