Update tickets using e-mail link

File uploaded by TMACUL Champion on May 29, 2017Last modified by TMACUL Champion on May 25, 2018
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It's a little application to update a status ticket, how works:


  • IIS
  • .NET Framework
  • CA SDM



<add key="user" value="CASDM_username" />
<add key="password" value="CASDM_password" />


<endpoint address="http://<ServerAddress>:8080/axis/services/USD_R11_WebService" binding="basicHttpBinding" bindingConfiguration="USD_WebServiceSoapSoapBinding" contract="ServiceReference1.USD_WebServiceSoap" name="USD_WebServiceSoap" />


The link:




This link will update the ticket to status code WIP = In Progress



You can update to anyone using


http://<ServerAddress>/crstat.aspx?id=@{call_req_id} &status=crs:<StatusID>


Improving it, you can set user, 

sendind the contact uuid


http://<ServerAddress>/crstat.aspx?id=@{call_req_id} &status=crs:<StatusID>&cnt=<uuid>