Snmpcollector profiles are always showing pending state
Some devices will show as pending state for hours. This may be due to hoursBetweenRediscovery being set to a non-zero value causing the profile to start discovery before completing.
Last Update: 2017-05-31 Size: 83 kb Type: Knowledge Base Articles ID: TEC1265586
Reachability of Windows Host is showing as 0% in snmpcollector probe
The problem is not specific to Reachability but also other metrics for Windows Host as well.
Last Update: 2017-05-31 Size: 83 kb Type: Knowledge Base Articles ID: TEC1288975
MySQL Probe - Does not display all tables
not able to see the MySQL tables *.frmb e *.ibd
Last Update: 2017-05-31 Size: 83 kb Type: Knowledge Base Articles ID: TEC1814307
How free space in Linux machine is calculated by rsp probe and why df command on the Linux machine used by rsp does not match the probe output in alarms?
This is explanation on how rsp probe gets free space in Linux machine
Last Update: 2017-05-31 Size: 83 kb Type: Knowledge Base Articles ID: TEC1662441
Trellis probe is consuming 30% of the CPU on the primary hub after enable Spectrumgtw probe
Performance is getting impacted when enabling the spectrumgtw probe and Trellis probe is consuming high cpu on primary hub. When the Spectrumgtw was stopped, Trellis ran fine. This problem got resolved in NAS API 8.47.
Last Update: 2017-05-30 Size: 83 kb Type: Knowledge Base Articles ID: TEC1007751
The SNMP Community string on v2C imported from Spectrum to SnmpCollector is bring the characters #v2/ in front or the community word.
snmpcollector; SNMP Community string #v2/
Last Update: 2017-05-30 Size: 83 kb Type: Knowledge Base Articles ID: TEC1613804
Xendesktop configuration - profile in failure state
After following all the steps to configure the Xen Desktop probe the profile cannot connect to the Xen Desktop Server
Last Update: 2017-05-30 Size: 83 kb Type: Knowledge Base Articles ID: TEC1718239
Unable to Open the Dashboard Portlet: "Not able to get the current user or the roles associated with the user"
After upgrade to UMP 8.5.1 I'm not able to access the Dashboard Portlet. Pop up error message says: "Not able to get the current user or the roles associated with the user"
Last Update: 2017-05-26 Size: 83 kb Type: Knowledge Base Articles ID: TEC1288691
UMP login error :com.liferay.portal.NoSuchGroupException: No Group exists with the key
UMP login error :com.liferay.portal.NoSuchGroupException: No Group exists with the key when user entry is missing in the _group table
Last Update: 2017-05-26 Size: 83 kb Type: Knowledge Base Articles ID: TEC000003832
UMP log in error: com.liferay.portal.GroupFriendlyURLException
One of my users can log in IM or admin console but cannot log in in UMP: portal.log: com.liferay.portal.GroupFriendlyURLException
Last Update: 2017-05-26 Size: 83 kb Type: Knowledge Base Articles ID: TEC1513904
Getting an error No archetype to choose when trying to use the Java SDK.
This article provides information and one possible solution when getting the Maven error: no archetype defined
Last Update: 2017-05-25 Size: 83 kb Type: Knowledge Base Articles ID: TEC1956575
I can't install a linux robot with nimldr (can't find the installation files)
I've downloaded nimldr and ran the installer on a Linux box but I can't pass the step where the install script asks for: Where do we have the installation file(s)? ==[] /tmp
Last Update: 2017-05-24 Size: 83 kb Type: Knowledge Base Articles ID: TEC1196974
Can I install multiple robots on one single host?
I need to install multiple UIM robots in 1 single host, is this supported and how do I do it?
Last Update: 2017-05-24 Size: 83 kb Type: Knowledge Base Articles ID: TEC1746835
Creating CABI Standalone Dashboards in the UMP and CABI/Jaspersoft
This article will help create standalone CABI dashboards with automatic login via the UMP and CABI/Jaspersoft
Last Update: 2017-05-24 Size: 83 kb Type: Knowledge Base Articles ID: TEC1420469
How can we install a new robot version standalone ?
We need to know where to get the standalone installers for new robot version so it can be installed directly on the servers manually instead deployed through automated deployment engine (ADE)
Last Update: 2017-05-24 Size: 83 kb Type: Knowledge Base Articles ID: TEC1555621
How to reset discovery in CA UIM 8.10 or later
With the release of discovery_server/agent 8.12, the process for resetting discovery has changed.
Last Update: 2017-05-23 Size: 83 kb Type: Knowledge Base Articles ID: TEC000004861
Windows blue screen (BSOD) during reboot caused by controller.exe (robot)
During or immediately after a reboot, in some environments, a robot/controller may cause a blue screen/crash.
Last Update: 2017-05-23 Size: 83 kb Type: Knowledge Base Articles ID: TEC1559259
UIM Historic Table Are Empty
The HN_QOS_DATA_xxxx historic data tables are empty or show a very small, uniform size.
Last Update: 2017-05-23 Size: 83 kb Type: Knowledge Base Articles ID: TEC1162406
Unable to see alarms in UMP when primary NAS is down even though Forwarding & Replication is configured and secondary NAS is running.
This article covers an unsupported configuration scenario where alarms will not be displayed in UMP.
Last Update: 2017-05-23 Size: 83 kb Type: Knowledge Base Articles ID: TEC1580452
What are the commands necessary for SUDOers to install robots using the ADE (automated deployment engine) probe?
In an environment with restricted security, it may be necessary to whitelist certain commands for SUDO users. This article describes the necessary commands for robot installation.
Last Update: 2017-05-22 Size: 83 kb Type: Knowledge Base Articles ID: TEC1856459
Unable to connect Primary HUB after robot upgrade to 7.91
After upgrading a the primary hub's robot to 7.91 the hub appears down
Last Update: 2017-05-19 Size: 83 kb Type: Knowledge Base Articles ID: TEC1892275
Unified Reporter Installation fails during UMP Upgrade
if the unifiedreports webapp is disabled in wasp probe configuration this causes and error during upgrade of the Unified Reporter
Last Update: 2017-05-18 Size: 83 kb Type: Knowledge Base Articles ID: TEC1206191
How to configure LDAP in CA UIM (Nimsoft) hub to integrate with AD authentication
We want to configure LDAP in NMS to integrate with AD authentication and use ACLs to control access.
Last Update: 2017-05-17 Size: 83 kb Type: Knowledge Base Articles ID: TEC000004894
Problems changing status on uim dashboard
WARN [AlarmSeverityActor:33] Alarm list is null. (alarms/$Kb) WARN [AlarmFilteredListActor:33] Alarm list is null. (alarms/$Wb)
Last Update: 2017-05-17 Size: 83 kb Type: Knowledge Base Articles ID: TEC1988573
Cannot install UIM windows Robot with answer file when use of TEMP folder is restricted even though a tempdir has been specified in the answer file.
We must install a UIM Windows robot but due to company policy it's not permissible to execute the installation from a tmp dir. Now the installation of the robot fails.
Last Update: 2017-05-17 Size: 83 kb Type: Knowledge Base Articles ID: TEC1871108
How to escalate a single alarm severity in the ntperf probe.
This is a how-to article explaining the ability to escalate a single alarm status coming from the ntperf probe using a new script to create a suppression key in the Auto-Operator of the nas probe
Last Update: 2017-05-16 Size: 83 kb Type: Knowledge Base Articles ID: TEC1955431
How can I mass delete probes on robots across hubs such as cdm?
This article provide details steps on how to mass delete probes in UIM.
Last Update: 2017-05-16 Size: 83 kb Type: Knowledge Base Articles ID: TEC1464967
How to change the QOS source of local probes
Some probes publish the source as a short name by default, others by a longname (FQDN). You can set NIM_QOS_SOURCE to override local probes source to be consistent.
Last Update: 2017-05-16 Size: 83 kb Type: Knowledge Base Articles ID: TEC1463683
Nimboss.exe demonstrated potential malicious behaviour (file size seems to have increased)
Nimboss.exe demonstrated potential malicious behaviour (file size seems to have increased). Is this normal or is it a potential security threat where the file is being wrapped over by a Trojan horse?
Last Update: 2017-05-16 Size: 83 kb Type: Knowledge Base Articles ID: TEC1745678
CDM Probe doesn't run on one Windows Server 2016 VM
On 1 Virtual Machine running Windows Server 2016 the CDM Probe doesn't run properly. In UIM no Address or Port/PID is being displayed. Controller: Max. restarts reached for probe 'cdm' (command = cdm.exe)
Last Update: 2017-05-15 Size: 83 kb Type: Knowledge Base Articles ID: TEC1105888
Devices not reporting metrics or returning 0 for metrics using the snmpcollector probe
reachability and other metrics returning 0 in USM UMP even though the device is pollable run vendor certification test returns appropriate data
Last Update: 2017-05-12 Size: 83 kb Type: Knowledge Base Articles ID: TEC1608775
snmpcollector probe - performance tuning and optimization guidelines
snmpcollector probe tuning and optimization guidelines and recommendations
Last Update: 2017-05-12 Size: 83 kb Type: Knowledge Base Articles ID: TEC1013738
How to delete a user in the Control Panel of UMP
Sometimes a user needs to be deleted. The following document shows how to perform this.
Last Update: 2017-05-11 Size: 83 kb Type: Knowledge Base Articles ID: TEC1883226
How do I setup Admin Console AC for use with the High Availability HA probe?
Setup Admin Console AC for use with the High Availability HA probe
Last Update: 2017-05-11 Size: 83 kb Type: Knowledge Base Articles ID: TEC1777127
Adding the Infrastructure Groups into UIM
There is a feature that enables you to find probes quickly known as Infrastructure Groups. This article shows how to enable this feature.
Last Update: 2017-05-10 Size: 83 kb Type: Knowledge Base Articles ID: TEC1256105
Profile test connection/check_dbalive, is not connected to , err: The parameter %1! cannot be NULL.
"Profile test connection/check_dbalive, is not connected to , err: The parameter %1! cannot be NULL", when trying to connect to Sybase via the sybase probe.
Last Update: 2017-05-10 Size: 83 kb Type: Knowledge Base Articles ID: TEC1861275
sybase: No Sybase PC client found in this environment
"sybase: No Sybase PC client found in this environment" even though the Sybase client is installed on the probe machine.
Last Update: 2017-05-10 Size: 83 kb Type: Knowledge Base Articles ID: TEC1613292
url_response probe - How to change the Wizard from Compatibility Mode to Standards Mode
When using the 'Wizard' function to view a webpage defined in a profile, sometimes the page does not always display correctly. This is often due to the Web Browser Control using IE7 compatibility mode.
Last Update: 2017-05-10 Size: 83 kb Type: Knowledge Base Articles ID: TEC1918656
There is monitoring now for postgresql databases using jdbc_response probe and MCS. What are the queries used to in the profiles to collect metrics?
This article provide detailed information on the quries used by profiles setup in MCS using jdbc_response probe to monitor the postgresql databases.
Last Update: 2017-05-10 Size: 83 kb Type: Knowledge Base Articles ID: TEC1761563
When the NAS Auto-operator profile triggers an emailgtw profile the subject in the emailgtw profile is not correct
TEC describes the NAS auto-operator and emailgtw configuration to be checked to ensure correct subject is send .
Last Update: 2017-05-10 Size: 83 kb Type: Knowledge Base Articles ID: TEC1666147
Infrastructure Manager Groups Node (How to create and work with IM Groups)
How do I delete Groups no matter what profile they are in within Infrastructure Manager? Where are the Infrastructure Manager profile's stored? How do I create/manipulate Groups?
Last Update: 2017-05-09 Size: 83 kb Type: Knowledge Base Articles ID: TEC1816127
Discovery queue is not draining - error in discovery logs mentions duplicate key in CM_NIMBUS_PACKAGE
Discovery items are not draining in the probe_discovery queue and items are not being added via discovery.
Last Update: 2017-05-09 Size: 83 kb Type: Knowledge Base Articles ID: TEC1708983
Getting error message in popup when going into UMP
When opening up USM on a new 8.5.1 install we see a stack trace and no alarms are showing within the Alarm View of USM
Last Update: 2017-05-09 Size: 83 kb Type: Knowledge Base Articles ID: TEC1563863
Error when accessing USM - corrupt PDS: can't read index
Details: com.firehunter.ump.exceptions.DataFactoryException : corrupt PDS: can't read index 5581 from a byte buffer of length 3000 Stack Trace: (3) invalid argument, corrupt PDS: can't read index 5581 from a byte buffer of length 3000"
Last Update: 2017-05-09 Size: 83 kb Type: Knowledge Base Articles ID: TEC000004895
How to install and access the Admin Console from another hub
Need to have the option of running Admin Console (adminconsoleapp) on a hub other than the Primary
Last Update: 2017-05-09 Size: 83 kb Type: Knowledge Base Articles ID: TEC1211738
Manually partitioning the UIM database for Microsoft SQL Server
At times it may be necessary, due to large table sizes, to manually partition some QoS tables context the process of data_engine's normal partitioning/maintenance process.
Last Update: 2017-05-08 Size: 83 kb Type: Knowledge Base Articles ID: TEC000005233
CABI UIM summary report/dashboard: groups are not visible for account contact users
Groups are not visible for account contact users when accessing the CABI UIM Summary Dashboard.
Last Update: 2017-05-08 Size: 83 kb Type: Knowledge Base Articles ID: TEC1738494
UMP At-A-Glance or Trend Report Fail with "Unknown Error"
Oracle API problems relating to daylight savings time can cause data corruption which can prevent report functionality.
Last Update: 2017-05-08 Size: 83 kb Type: Knowledge Base Articles ID: TEC1238134
Cannot Connect the AS/400 (iSeries) Robot to a Hub
The hub cannot communicate with an AS/400 robot.
Last Update: 2017-05-05 Size: 83 kb Type: Knowledge Base Articles ID: TEC1476535
Oracle alerts are not correlating
Oracle alarms and QoS are being generated correctly, but they do not seem to be correlated under their corresponding robot.
Last Update: 2017-05-05 Size: 83 kb Type: Knowledge Base Articles ID: TEC1166231
my cabi.lar files fails to import
why does my cabi.lar not import during install of cabi?
Last Update: 2017-05-04 Size: 83 kb Type: Knowledge Base Articles ID: TEC1156697
While attempting to configure alarm_enrichment I am seeing a message about an inactive CMDB
May 02 16:18:51:215 [main, alarm_enrichment] Unknown or inactive CMDB 'enricher_name' is referenced by alarm matcher '2'.
Last Update: 2017-05-04 Size: 83 kb Type: Knowledge Base Articles ID: TEC1706299
We found on the primary that EMS is taking up a huge amount of disk space. This could lead to an outage. How do we stop it?
This article provide details on why EMS directory may be getting larger and what can be done to minimize this on the primary UIM server.
Last Update: 2017-05-04 Size: 83 kb Type: Knowledge Base Articles ID: TEC1902328
Why can't I see all of the historic alarms for a device in the USM Alarm History view?
Acknowledging or clearing an alarm causes nas to forget all alarms with that nimid.
Last Update: 2017-05-04 Size: 83 kb Type: Knowledge Base Articles ID: TEC1901338
USM just stays on loading window after upgrade to UIM 8.51
One of the ways to solve USM not loading.
Last Update: 2017-05-03 Size: 83 kb Type: Knowledge Base Articles ID: TEC1745177
sqlserver probe unable to connect to database with error 1385
sqlserver: Error from domain_logon/LogonUser: 1385 sqlserver: Profile: test connection profile/test connection checkpoint - domain logon failed sqlserver: Connection test to machine failed
Last Update: 2017-05-01 Size: 83 kb Type: Knowledge Base Articles ID: TEC1956986
Database status alarms are not clearing automatically
Certain status alarms are not automatically clearing.
Last Update: 2017-05-01 Size: 83 kb Type: Knowledge Base Articles ID: TEC1299924