Tech Tip: UMP and IM are not able to login to the hub

Document created by Britta_Hoffner Employee on Jun 13, 2017
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Document ID:  TEC1809844
Last Modified Date:  06/12/2017
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Introduction:

When there is a robot installed on the server pointing to a drive C:\program files (x86)\Nimsoft and afterwards there is another robot and hub installed on the same server pointing to drive F:\nimsoft, the Nimsoft Robot Watcher Service will point to "C:\Program Files (x86)\Nimsoft\bin\nimbus.exe" instead to the new Path F:\Nimsoft. This will cause that the hub.exe process is never started by the controller out of the "C:\Program Files (x86)\Nimsoft\" location. You may also see a missmatch in installed versions.

Question:

Why can we not login to the hub with IM and UMP after the  installation of a robot and a hub.

Environment:
UIM 8.x hub 7.x robot 7.x
Answer:

 

The solution is to uninstall the robot from the C:\program files (x86)\Nimsoft verify the Nimsoft Robot Watcher Service has been removed from the Service Control panel.

Reinstall the robot and hub into the folder F:\Nimsoft  and verify you are now able to login to the hub with IM and UMP.

 

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1809844.html

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