How to add a new field while we export the ticket (incident) list

Document created by FIDSE01 Employee on Jun 22, 2017
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Analysts can export list results to Excel for use outside of CA Service Desk Manager.


ScreenHunter_297 May. 19 15.39.jpg


The resulting file is :


ScreenHunter_299 May. 19 15.47.jpg



The solution is to add the field (example Configuration Item (Affected Resource)) using WSP (Web Screen Painter) and get the form below:


ScreenHunter_300 May. 19 15.48.jpg



When you export after adding this field, you get:


ScreenHunter_298 May. 19 15.46.jpg




Additional Information: