How to add a new field while we export the ticket (incident) list

Document created by FIDSE01 Employee on Jun 22, 2017
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Introduction:

Analysts can export list results to Excel for use outside of CA Service Desk Manager.

 

ScreenHunter_297 May. 19 15.39.jpg

 

The resulting file is :

 

ScreenHunter_299 May. 19 15.47.jpg

 

Instructions:

The solution is to add the field (example Configuration Item (Affected Resource)) using WSP (Web Screen Painter) and get the form below:

 

ScreenHunter_300 May. 19 15.48.jpg

 

 

When you export after adding this field, you get:

 

ScreenHunter_298 May. 19 15.46.jpg

 

   

 

Additional Information:

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