Analysts can export list results to Excel for use outside of CA Service Desk Manager.
The resulting file is :
The solution is to add the field (example Configuration Item (Affected Resource)) using WSP (Web Screen Painter) and get the form below:
When you export after adding this field, you get:
https://docops.ca.com/ca-service-management/14-1/en/building/building-ca-service-desk-manager/using-the-web-screen-painter-wsp