Hello! Welcome to July, and the beginning of a new quarter!
Starting with this month and quarter, we will be posting a monthly report on the content of our Knowledge Base, highlighting what's new and what's popular. This will be presented at the start of every month moving forward. Every three months, at the start of a new quarter (July, October, January, and April) we will also present materials relevant to the previous quarter that passed.
The following documents were published during the month of June, 2017 (10 most recent):
Tech Doc #
Doc Name
TEC1554637
Advanced search not working
TEC1429164
After the installation of Service Catalog 14.1 cumulative patch 2, the behavior of form select controls which use data objects has changed.
TEC1682115
Error: "Incident Creation process executed with error(s). Error Message:INVALID AHD05463" in error.log When Creating Request from Unified Self-Service
TEC1602137
GroupMembership is created with strange values while creating a user with the safex command.
TEC1548354
How do I find the Javascript for a form in the database?
TEC1098187
How to change the "Timezone" in Service Catalog, for example: User Profile and Business Unit?
TEC1808344
JMS-DATA log files taking up disk space
TEC1223664
Steps to export application from EEM
TEC1056323
Steps to reset the configuration setup utility password in catalog environment
TEC1301935
Why does Service Catalog not use the whole browser window?
The following documents were the most frequently accessed entries during the month of June, 2017 (top 15 by hit count):
Total
TEC1632599
IE11 update no longer shows catalog screens properly
25
TEC549795
How to Install and Configure CA IT PAM for Integration with CA Service Catalog 12.6 on Windows 2008.
24
TEC1821335
Form Caching feature in ehcache.xml and its impact
22
TEC1971132
Performance Tuning Parameters
19
TEC1247769
The EEM service 'CA Directory - itechpoz' does not start.
18
TEC616756
How to Convert a .pfx Certificate to a Java Keystore.
TEC1748591
How to create initial notification when creating a ticket in Catalog
17
TEC1154077
Error: "EiamAdmin Password is wrong" and "Please enter a valid EiamAdmin password to connect to the EEM" When running cumulative patch for Service Catalog
15
TEC1094219
Warning: "Invalid file name, does not have valid extension" Only .gif, .tif, .tiff, .jpg, .jpeg, .png, .bmp, .docx, .xlsx, .pptx, .doc, .xls, .ppt, .zip, .jar, .apk, .rar, .pdf, .txt, .xml, .rtf, .properties, .log, .msg, .html, .avi extensions are allowed
13
TEC1117235
The "Related Ticket" link to go to Service Desk Manager ticket from a request in Service Catalog does not work and the new window appears blank
TEC1140777
How can I add CSS formatting to Catalog forms?
12
TEC1267716
How to leverage the sample API Plug-ins for use as a template.
TEC1362235
How to know Apache Tomcat version included in CA Service Catalog
TEC1847178
enable catalog's TRACE ( or DEBUG ) level for diagnosing purpose
The following documents were published or updated during the most recent quarter, FY 2018 Q1, April – June 2017 (15 most popular by hit count):
64
39
TEC1603423
Is it possible to avoid editing a Form from Service Catalog and Unified Self-Service for a request which is already closed?
23
TEC1337308
Error: "Unable to parse the ITSM network configuration. Consult your administrator" When Logging Into Service Management Mobile App using Service Catalog URL
TEC1869098
How to rebuild the EEM Application Instance for CA Service Catalog
16
TEC1015667
Audit trail shows blank page and form export fails
TEC1509224
High usage of java.exe process at Service Catalog server when integrated to Service Desk Manager
TEC1439747
How to remove the dashboard tab for the users with "end user" role
TEC1614834
Spanish characters don't display correctly In Service Catalog
TEC1244254
How to change the catalog landing page
TEC1642177
How can I use a SQL query to find the details of the forms which are associated with a particular request?
TEC1673174
WSDL method getFormRateItemValues returns an error.
11
TEC1910367
cannot submit catalog request via USS UI with IE11
TEC1814296
What are the possible statuses in the progress bar in Unified Self-Service (USS)?
9
TEC1720181
One-click-Submit hangs but gets completed using IE 11
8
The following documents were the most frequently accessed entries during the most recent quarter, FY 2018 Q1, April – June 2017 (top 15 by hit count):
104
85
81
67
62
TEC1435368
How to change the Offering Name Length in Service-Tile and Catalog Browser
40
TEC1242025
Redirecting service catalog from Http to Https
TEC1322334
How to integrate CA Service Catalog(SC) with CA Service Desk Manager(SDM)?
37
36
TEC1943332
How to disable form definition caching in Service Catalog
35
TEC607615
Integration between CA Service Catalog and CA Service Desk Manager (SDM) using Public Keys (PKI)
34