Hello! Welcome to July, and the beginning of a new quarter!
Starting with this month and quarter, we will be posting a monthly report on the content of our Knowledge Base, highlighting what's new and what's popular. This will be presented at the start of every month moving forward. Every three months, at the start of a new quarter (July, October, January, and April) we will also present materials relevant to the previous quarter that passed.
The following documents were published during the month of June, 2017 (15 most recent):
Tech Doc #
Doc Name
TEC1071518
HTTP Error 500.19 - Internal Server Error after installing CA Asset Portfolio Manager (UAPM\ITAM)
TEC1512711
CA Software Asset Manager 4.2.1 upgrade error on check installation with php_cli_executable
TEC1640002
Licenses import scripts doesn't work anymore. ASP-0 An error occurred" appears and it locks every import.
TEC1200147
Master catalog import fail when run using CA SAM Web interface.
TEC1485956
I renamed the label of a field for an asset. The change is in the configuration. When I turn configuration off, the asset shows the original label.
TEC1163809
How to monitor CA SAM processes
TEC1454484
Error opening an attachment: Unable to find the storage descriptor; or the requested storage no longer exists.
TEC1449789
CA Asset Portfolio Management 14.1 install error: CLR20r3 error on the Setup.exe
TEC1973322
How can I get the WSDL files to populate the files with FQDN?
TEC1601099
I am getting errors in the Data Importer log that show models do not exist. I have models entered for the discovered assets.
TEC1345929
IT Process Automation 4.3, SP2 is not available for download
TEC1992376
Location Name for stat showing key vs state
TEC1853712
Using CA Software Asset Manager, 4.x release. Need to know if java version can be upgraded to 1.8_92?
TEC1193449
.Net Framework 4.6.1 Compatibility
TEC1731946
CA SAM: ERROR:utf8_bytelength is not executable
The following documents were the most frequently accessed entries during the month of June, 2017 (top 15 by hit count):
Total
TEC482475
"3706 Provider cannot be found. It may not be properly installed" when trying to connect the Unicenter Asset Portfolio Management application to the Oracle 10g database.
467
TEC597832
ITAM 12.7 - APM 12.6 Install Tips
121
TEC1272297
Zend Guard Run-time support missing!
88
TEC481156
'REGEDIT' is not recognized error when running a batch file
69
TEC1193892
Installing PHP for IIS Using Microsoft Web Platform Installer Offline
68
TEC1454583
In CA Asset Portfolio Management, when browsing to search for a new data file on an import, receive a java script error: Unable to get property 'Style' of undefined or null reference.
61
TEC1538342
Patch applied but not showing within Control Panel / Programs / View installed updates.
50
TEC566166
Steps to repoint a Business Objects Universe to a new reporting database (for Software Compliance Manager or Asset Portfolio Management 12.x installations)
47
TEC597390
Error assigning a linked field: The message received from the server could not be parsed.
45
TEC1173404
Validation of Anti-XSRF token failed.
44
TEC257378
"Unexpected Error -2147467259/Oracle error message"
38
TEC1339532
Configure ODBC for SQL database TLS 1.2 for CA Business Intelligence
37
TEC567554
SAP BusinessObjects Service Pack and Patch details
35
TEC612321
'A Java Exception has Occurred' error is received when clicking on the Migration Utility button during the UAPM 11.3.4 upgrade to apm 12.9.
34
TEC475720
Error: A connection to the database could not be established. Contact your system administrator to rectify the problem.
32
The following documents were published during the most recent quarter, FY 2018 Q1, April – June 2017 (15 most popular by hit count):
TEC1241361
Will the CA Software Asset Manager database run on SQL Express?
139
TEC1295939
We required to increase size/length of some fields because size of some fields are too less as per our requirement.
55
TEC1262766
Default value for lookups
15
TEC1247745
I am trying to run a Data Importer job that used to succeed. It now fails. Clicking on View log shows: The application cannot retrieve this file for the following reason: File is not available in the storage manager registry.
7
TEC1260818
Unable to add existing fields to Global Configuration
TEC1294043
Retrieval Error -
5
TEC1277254
CA Asset Portfolio Management and the WCF Service
4
TEC1277705
How to remove or delete a Data-Import job
TEC1276317
CA SAM Cron job Error: This process is already running and cannot be started more than once.
3
TEC1252906
In CA Asset Portfolio Management 14.1, a data import fails with the error: 1. You cannot change the Asset Family for this model because there are assets based on this model. 2. Invalid hierarchy data entered for Class.
2
TEC1255195
Where is the JasperSoft download for ITAM?
TEC1258632
Export Service file encoding
TEC1271939
Bypassing the security screen when launching CA SAM from the CA ITAM Home page. Single sign on with token authentication is enabled
TEC1281487
My Event email body, for an IT Asset Manager notification, is limited to 300 characters. How can this be increased?
The following documents were the most frequently accessed entries during the most recent quarter, FY 2018 Q1, April – June 2017 (top 15 by hit count):
1168
262
257
237
234
209
151
125
116
106
TEC497507
Error: System.UnauthorizedAccessException: Access to the path 'C:\inetpub\wwwroot\SWCM\App_Data\vs_2ec9fcdd-8f0f-43b1-8eab-a67df89aa405_UserLogin' is denied.
93
92
87
75