on Jul 20, 2017
Dear CA Service Management Community Member,
With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.
CA World '17 Registration Now Open: Register by August 25 for the $695 Summer Super Saver Rate
Come join us at CA World ’17 and experience why thousands will be attending!
CA World is the one place where CA Technologies brings our customers and partners together to learn, network and engage with one another.
It’s the place to learn how to give your business an edge in a software-driven world.
Just some of what you will get at CA World ’17 to increase your competitive advantage includes:
- Two full days of Pre-Conference Education, at no additional cost
- Product certification opportunities, including CA Agile Academy classes
- Product demos and hands-on labs
- Insightful presentations and interactive sessions
- Inspiring keynotes with thought leaders and luminaries
- Rich networking opportunities to connect with peers
If you register before August 25, you'll get the Summer Super Saver rate of $695!
UPCOMING EVENTS
Winning the Software License Management Game with CA IT Asset Manager
Learn about the ingredients to Software Asset Management (SAM) success that can jump start or redirect your SAM program onto a successful course. Using CA IT Asset Manager software asset manager capabilities as an example, investigate organizational considerations, setting proper expectations, team/resource planning, building an enablement roadmap, outsourcing considerations and more ... all contributing to a successful SAM experience that goes beyond just managing the assets into simulation and optimization.
Presented by Michel Avenel, Product Management (CA)
RSVP and Add to Your Calendar HERE: CA ITSM Community Webcast - Winning the Software License Management Game with CA IT Asset Manager – July 27th 11:00AM ET
Basic and Advanced Tips and Tricks to Successfully Manage Your Hardware Assets with CA IT Asset Manager
This session takes a deep look into how to best leverage CA IT Asset Manager - Asset Portfolio Management to more effectively manage your hardware assets. You will not only learn about how to better use the core features, but you'll also get into the nitty gritty of how to employ some of the more obscure capabilities that could provide significant return on your efforts.
Presented by Kim Rasmussen, Engineering Services (CA)
RSVP and Add to Your Calendar HERE: CA ITSM Community Webcast - Tips and Tricks to Successfully Manage Your Hardware Assets with CA ITAM – August 29th 11:00AM ET
The WebEx for each session is available via this doc page:
CA Service Management "Meet the Experts" Community Webcast Series
We look forward to seeing you on the webcasts!
DID YOU MISS?
CA Service Management Community Webcast - Upgrade Trouble Shooting – June 27th 11:00AM ET
Please join us an informative hands-on session where we will speak to and demonstrate how to overcome some of the most commonly reported upgrade issues, to include automation tool conflicts/errors and data migration issues.
This session is hosted by Alex Peretti, CASM Principal Support Engineer
Replay: Replay - CA Service Management Community Webcast - Upgrade Trouble Shooting
Presentation: Upgrade Trouble Shooting 6-27-2017
CA Service Management Community Webcast - Demystifying the Upgrade Process – June 6th 11:00AM ET
MEMBER ACTIVITY
CA ITSM - Ask a Question, Get an Answer (July 14 - July 21)
It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.
Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!
CA Service Management
available worldwide
8am - 6pm
US Eastern Time
Additional Times May Apply
TIPS AND HELPFUL INFORMATION
CA Service Management 14.1.04 is now Available
CA Service Management 14.1 Cumulative Patch 4 (14.1.04) is now available
Industry Analyst Writes Report on CA Service Management 17.0
CA World 2017: Pre-conference Education Session Guide and Deeply Discounted Registration
CA Webcast on ITAM and ITSM for Successful Digital Transformation
Industry Analyst Writes Report on CA Service Management 17.0
SDM to 3rd party tool integrations... what if...
CA SDM::. pdm_restore - Invalid backup name
CA Service Management - 14.1 - Backup and Restore - database - MS SQL - How to do:
automatically change role after login
Videos embed on Knowledge Documents
How to add a new field while we export the ticket (incident) list
HTMPL: How to display additional info in LREL list
Custom hiersel & hierload & factory to rootcause (RC)
Site_Link_v1.zip Update tickets using e-mail link
Knowledge Doc Report: July, 2017 (Monthly and Quarterly) CA Service Catalog
Knowledge Doc Report: July, 2017 (Monthly and Quarterly) CA Service Desk Manager
Knowledge Doc Report: July, 2017 (Monthly and Quarterly) CA IT Asset Manager
CA BI - Business Intelligence - codes
Chat Transcript - CA Service Management Office Hours: A Live Online Chat (June 2017)
General Availability Announcement for CA ITAM - Software Asset Manager 4.2.1 capabilities
Blank Page Printouts in IE 11 (KB4021558)
ITAM and ITSM for Successful Digital Transformation
Quick Survey: Industry Analysts
TOP 10 IDEAS BY LATEST ACTIVITY
Create GUI for GRLoader/ADT for CMDB113WISH-LISTED
Rebuild of CMDB Visualizer on modern technology like HTML597WISH-LISTED
IIS web server available for all SDM functionality.94UNDER REVIEW
Direct paste of screenshots89WISH-LISTED
right click copy/paste87DELIVERED
Personalize views85WISH-LISTED
Total time spent in each status83WISH-LISTED
Allow Classic Workflow for incidents and request74DELIVERED
Extend pdm_load and pdm_userload functionality73UNDER REVIEW
SAML 2.0 support for Service Desk authentication70CURRENTLY PLANNED
That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!
Regards,
Community Manager, Agile Management and Security
