CA SYSVIEW® Performance Management 14.1 - End of Service Announcement

Document created by gaglo01 Employee on Jul 26, 2017Last modified by gaglo01 Employee on Jul 26, 2017
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CA SYSVIEW® Performance Management

 

July 2017

 

To:         CA SYSVIEW® Performance Management Customers

From:     The CA Technologies SYSVIEW® Performance Management Product Team

Subject:  End of Service Announcement for CA SYSVIEW® Performance Management 14.1

 

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms (http://www.ca.com/us/services-support/ca-support/ca-support-online/product-content/recommended-reading/product-related-technical-information/ca-support-policy-and-terms.html), please consider this email your written notification that we are discontinuing technical support for CA SYSVIEW® Performance Management (CA SYSVIEW) 14.1 on July 31, 2018. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA SYSVIEW. After July 31, 2018, CA Technologies will continue to make self-service support available until the end of your current maintenance term.

 

At this time, we encourage you to plan for the migration to CA SYSVIEW 14.2 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on CA SYSVIEW, please visit the CA SYSVIEW pages at CA Support Online (https://support.ca.com/).

 

As CA Technologies would like to make your upgrade to CA SYSVIEW 14.2 as straightforward as possible, we are offering the following:

 

  • The latest supported Version/Release of CA SYSVIEW, at no charge, as long as you have an active maintenance contract for CA SYSVIEW. Documentation to help you prepare for your upgrade to the new Version/Release can be viewed on the CA SYSVIEW pages at CA Support Online.
  • Accelerated time-to-value when you engage CA Services to assist you with any or all parts of your upgrade. CA Support complements our services team by providing upgrade support services to help ensure your success. Upgrade support services provides 24x7 access to CA Support and direct access during business hours to a designated support resource who will provide support on the End of Service version from upgrade start to finish, and for 30 days after your upgrade is complete. Additional information can be found in Seven Strategies for Successful Upgrade and Upgrade Services available on http://www.ca.com/services.       Please contact your CA account representative to receive a quote for such services.
  • Upgrade assistance from qualified local CA partners. For more information and a list of partners in your area, please contact your local CA Channel Partner Group office, (http://www.ca.com/partners.html).
  • CA Extended Support, a CA Technologies support offering, that extends support for CA Technologies software product versions or releases that have reached End of Service. CA Extended Support may be available for a limited time after the End of Service date. Please note however, that in most cases CA upgrade services will provide a more cost effective and valued approach than CA Extended Support alone.  Please visit our website, CA Support Online (https://support.ca.com/for more information.

 

Thank you again for your business.

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