Knowledge Doc Report:  August, 2017 (Monthly)  CA Service Catalog

Document created by David-Ng Employee on Aug 4, 2017
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Hello!  Welcome to August!

 

The following documents were published during the month of July, 2017 (15 most recent):

Tech Doc #

Doc Name

TEC1693751

How should the Catalog userID be defined in Process Automation when EEM is configured to use multiple domains?

TEC1894425

How to create bulk users in catalog application

TEC1957817

How to EEM Bulk managing users(add/remove/modify)

TEC1689871

How to get a CA Service Catalog Form, TextArea-Component setup with mulltiple-line text?

TEC1879252

How to remove 'X' image folder icon from service offerings

TEC1261786

In CA Service Catalog, how to avoid "Catalog connection to ITPAM failed" messages in view.log file?

TEC1015208

What do the Request Auto-Delegation and Delegate Use of Catalog settings on the Edit User page do?

TEC1363687

Which information is stored in usm_system_change* tables?

 

The following documents were the most frequently accessed entries during the month of July, 2017 (top 15 by hit count): 

Tech Doc #

Doc Name

Total

TEC616756

How to Convert a .pfx Certificate to a Java Keystore.

32

TEC1971132

Performance Tuning Parameters

24

TEC549795

How to Install and Configure CA IT PAM for Integration with CA Service Catalog 12.6 on Windows 2008.

19

TEC1140777

How can I add CSS formatting to Catalog forms?

18

TEC1509224

High usage of java.exe process at Service Catalog server when integrated to Service Desk Manager

17

TEC1943332

How to disable form definition caching in Service Catalog

16

TEC481689

How to Export Report Data to a CSV?

16

TEC1267716

How to leverage the sample API Plug-ins for use as a template.

14

TEC1568085

how to configure Service Desk and Service Catalog integration so that to open service desk ticket link within a catalog request correctly

13

TEC1513516

During Service Catalog installation, the error “Configuring mdb failed.” is received.

12

TEC1632599

IE11 update no longer shows catalog screens properly

12

TEC1439747

How to remove the dashboard tab for the users with "end user" role

11

TEC476569

Can I add an image to a service option group definition from a remote location, so all of our images can be centralised?

11

TEC482662

How to Configure Service Catalog for NTLM (SSO)?

11

TEC1247769

The EEM service 'CA Directory - itechpoz' does not start.

10

 

Tech Doc of The Month:

Tech Doc IDTEC1821335

Title:  Form Caching feature in ehcache.xml and its impact

 

Scenario:  Why do we need to adjust value of timeToIdleSeconds and timeToLiveSeconds for  system.form.cache  in ehcache.xml  on different environments  and how to adjust them .

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