Knowledge Doc Report:  August, 2017 (Monthly)  CA Service Desk Manager

Document created by David-Ng Employee on Aug 4, 2017
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Hello!  Welcome to August!

 

The following documents were published during the month of July, 2017 (15 most popular by hit count):

Tech Doc #

Doc Name

TEC1669833

Error message "Cannot get ddict col entry for 'id'"

TEC1224554

How to log statistics regarding web services sessions

TEC1381527

AHD58002 header size error when attempting to create a request ticket by email

TEC1448243

When using JasperSoft Studio, receive a JAVA Heap Space Error

TEC1469181

Can Knowledge Search results be ordered by Title?

TEC1057188

Common Administration Framewok (CAF) Failure Error when upgrading to CASM R17.x

TEC1909863

The installation of a CA Service Desk Manager (CA SDM) cumulative patch hangs at the "Applying CA Service Desk Manager MDB Patch" stage

TEC1395936

Meaning of "Num Agents running" in pdm_vdbinfo output

TEC1858331

How to modify the body of the message sent out with an ‘out of the box’ email notification?

TEC1936738

How can we upload  / download documents in Service Desk Manager avoiding HTTP Error 405.

TEC1882545

Outbound Notifications are not been sent

TEC1282662

In Service Desk Manager the bopauth_nxd.exe process keeps crashing at startup.

TEC1102036

If an expiration date was not set on knowledge documents during creation/approval, is there a way to bulk retire documents?

TEC1876094

The Export button does not work since enabling SSL in Service Desk Manager

TEC1278026

How to get the URL of a specific Knowledge Document.

 

The following documents were the most frequently accessed entries during the month of July, 2017 (top 15 by hit count):

Tech Doc #

Doc Name

Total

TEC1680644

Getting the error "Web Intelligence Applet cannot be loaded, please make sure you have installed a Java virtual machine." when launching WebI using CA Business Intelligence 4.x

769

TEC1504286

The application experienced an internal error loading the SSL libraries

371

TEC1898353

How to change the universe that a WebI report uses

314

TEC1327347

Account information not recognized: Could not reach CMS. The CMS on machine "***" was stopped due to critical error.(FWM 20031)

256

TEC526592

Email notifications not being sent out with error "501 5.1.7 Invalid address"

191

TEC1554771

415: Unsupported Media Type returned when making a POST call with REST

179

TEC586523

How can I check the Business Object (BO XI) version and service pack level of the CA Business Intelligence (CABI)?

166

TEC566608

With long-running reports, users often experience timeout issues in InfoView. The tips shown below should assist in alleviating your timeout problems.

165

TEC1319097

How Enable/Disable the Design button in Web Intelligence Launch Pad

153

TEC1057875

Destination disabled. []: [CrystalEnterprise.DiskUnmanaged]...(FWB 00031)

150

TEC477003

Web Services Best Practices for CA Service Desk Manager (CA SDM)

143

TEC1050901

Error "java.net.BindException: Address already in use: JVM_Bind" In Tomcat Logs When Starting Service Desk Services

141

TEC1584216

How to install/configure IIS 8.5, CGI and Metabase Components for Windows 2012

135

TEC1399639

Windows could not start the Apache Tomcat 8 on Local Computer. Error code 1

113

TEC1220723

How do you add the authentication drop-down box to the BI Launch Pad login page in CA Business Intelligence (CABI) 4.x?

107

 

Tech Doc of The Month:

Tech Doc ID:   TEC1200339

Title:  How to address "Delayed Server Response Message" in Service Desk web interface.

 

Scenario:  Beginning in CA Service Desk Manager (CA SDM) 12.9 a popup message to inform end users when the completion of a process is taking longer than expected was introduced. By default a "Delayed Server Response" message will display after 20 seconds to inform the user of a delay. It is obviously in the best interest to remove all other possible problems and roadblocks from the environment to help reduce the number of times this message is seen by end users, but it may come to a point where the architecture of the environment will just not allow any additional refinement and delays will be expected. This document provides a solution to extend the time frame for the popup to appear or to disable it completely so end users will see it less often in environments where delays are to be expected.

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