Hello! Welcome to August!
The following documents were published during the month of July, 2017 (15 most popular by hit count):
Tech Doc #
Error message "Cannot get ddict col entry for 'id'"
How to log statistics regarding web services sessions
AHD58002 header size error when attempting to create a request ticket by email
When using JasperSoft Studio, receive a JAVA Heap Space Error
Can Knowledge Search results be ordered by Title?
Common Administration Framewok (CAF) Failure Error when upgrading to CASM R17.x
The installation of a CA Service Desk Manager (CA SDM) cumulative patch hangs at the "Applying CA Service Desk Manager MDB Patch" stage
Meaning of "Num Agents running" in pdm_vdbinfo output
How to modify the body of the message sent out with an ‘out of the box’ email notification?
How can we upload / download documents in Service Desk Manager avoiding HTTP Error 405.
Outbound Notifications are not been sent
In Service Desk Manager the bopauth_nxd.exe process keeps crashing at startup.
If an expiration date was not set on knowledge documents during creation/approval, is there a way to bulk retire documents?
The Export button does not work since enabling SSL in Service Desk Manager
How to get the URL of a specific Knowledge Document.
The following documents were the most frequently accessed entries during the month of July, 2017 (top 15 by hit count):
Tech Doc #
Getting the error "Web Intelligence Applet cannot be loaded, please make sure you have installed a Java virtual machine." when launching WebI using CA Business Intelligence 4.x
The application experienced an internal error loading the SSL libraries
How to change the universe that a WebI report uses
Account information not recognized: Could not reach CMS. The CMS on machine "***" was stopped due to critical error.(FWM 20031)
Email notifications not being sent out with error "501 5.1.7 Invalid address"
415: Unsupported Media Type returned when making a POST call with REST
How can I check the Business Object (BO XI) version and service pack level of the CA Business Intelligence (CABI)?
With long-running reports, users often experience timeout issues in InfoView. The tips shown below should assist in alleviating your timeout problems.
How Enable/Disable the Design button in Web Intelligence Launch Pad
Destination disabled. : [CrystalEnterprise.DiskUnmanaged]...(FWB 00031)
Web Services Best Practices for CA Service Desk Manager (CA SDM)
Error "java.net.BindException: Address already in use: JVM_Bind" In Tomcat Logs When Starting Service Desk Services
How to install/configure IIS 8.5, CGI and Metabase Components for Windows 2012
Windows could not start the Apache Tomcat 8 on Local Computer. Error code 1
How do you add the authentication drop-down box to the BI Launch Pad login page in CA Business Intelligence (CABI) 4.x?
Tech Doc of The Month:
Tech Doc ID: TEC1200339
Title: How to address "Delayed Server Response Message" in Service Desk web interface.
Scenario: Beginning in CA Service Desk Manager (CA SDM) 12.9 a popup message to inform end users when the completion of a process is taking longer than expected was introduced. By default a "Delayed Server Response" message will display after 20 seconds to inform the user of a delay. It is obviously in the best interest to remove all other possible problems and roadblocks from the environment to help reduce the number of times this message is seen by end users, but it may come to a point where the architecture of the environment will just not allow any additional refinement and delays will be expected. This document provides a solution to extend the time frame for the popup to appear or to disable it completely so end users will see it less often in environments where delays are to be expected.