CA ITSM - Ask a Question, Get an Answer (August 4 - August 11)

Document created by Chris_Hackett Employee on Aug 4, 2017
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It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".


AWESOME how everyone is pitching in helping each other out

Please do check out the questions below to offer your input.


Change Parent Status When Child is Resolved 

Financial Cost on SLAs Through Xtraction 

Downtime for Assets/CIs 

Need to update first name as location in contacts 

Manage Role In USS 

Business hours calculation 

Error on item with two forms 


Thank you for all your efforts!


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