What you may have missed in the CA Service Management Community! July 2017

Document created by Chris_Hackett Employee on Aug 16, 2017Last modified by Chris_Hackett Employee on Aug 16, 2017
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Dear CA Service Management Community Member,

 

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

 

 

 

CA World '17 Registration Now Open: Register by August 25 for the $695 Summer Super Saver Rate 

 

Come join us at CA World ’17 and experience why thousands will be attending!

 

CA World is the one place where CA Technologies brings our customers and partners together to learn, network and engage with one another.

 

It’s the place to learn how to give your business an edge in a software-driven world.

 

Just some of what you will get at CA World ’17 to increase your competitive advantage includes:

  • Two full days of Pre-Conference Education, at no additional cost
  • Product certification opportunities, including CA Agile Academy classes
  • Product demos and hands-on labs
  • Insightful presentations and interactive sessions
  • Inspiring keynotes with thought leaders and luminaries
  • Rich networking opportunities to connect with peers

 

If you register before August 25, you'll get the Summer Super Saver rate of $695!

 

UPCOMING EVENTS

 

CA ITSM Community Webcast - Tips and Tricks to Successfully Manage Your Hardware Assets with CA ITAM – August 29th 11:00AM ET 

Basic and Advanced Tips and Tricks to Successfully Manage Your Hardware Assets with CA IT Asset Manager

This session takes a deep look into how to best leverage CA IT Asset Manager - Asset Portfolio Management to more effectively manage your hardware assets. You will not only learn about how to better use the core features, but you'll also get into the nitty gritty of how to employ some of the more obscure capabilities that could provide significant return on your efforts.

Presented by Kim Rasmussen, Engineering Services (CA)

RSVP and Add to Your Calendar HERE: CA ITSM Community Webcast - Tips and Tricks to Successfully Manage Your Hardware Assets with CA ITAM – August 29th 11:00AM ET 

 

The WebEx for each session is available via this doc page:

CA Service Management "Meet the Experts" Community Webcast Series 

We look forward to seeing you on the webcasts!

 

DID YOU MISS?

 

CA ITSM Community Webcast - Winning the Software License Management Game with CA IT Asset Manager – July 27th 11:00AM ET 

Winning the Software License Management Game with CA IT Asset Manager

Learn about the ingredients to Software Asset Management (SAM) success that can jump start or redirect your SAM program onto a successful course. Using CA IT Asset Manager software asset manager capabilities as an example, investigate organizational considerations, setting proper expectations, team/resource planning, building an enablement roadmap, outsourcing considerations and more ... all contributing to a successful SAM experience that goes beyond just managing the assets into simulation and optimization.

Presented by Michel Avenel, Product Management (CA)

 

Replay: Replay - CA ITSM Community Webcast - Winning the Software License Management Game with CA IT Asset Manager 

Presentation: CA Software Asset Manager Jumpstart - Abbreviated 

 

 

MEMBER ACTIVITY

 

CA ITSM - Ask a Question, Get an Answer (August 4 - August 11) 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

 

 

service-management-chat.jpeg

 

CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply


TIPS AND HELPFUL INFORMATION

 

CA Service Management 14.1.04 is now Available 

CA Service Management 14.1 Cumulative Patch 4 (14.1.04) is now available 

Industry Analyst Writes Report on CA Service Management 17.0 

CA World 2017: Pre-conference Education Session Guide and Deeply Discounted Registration  

CA Webcast on ITAM and ITSM for Successful Digital Transformation 

Industry Analyst Writes Report on CA Service Management 17.0 

Knowledge Doc Report:  July, 2017 (Monthly and Quarterly)  CA Service Desk Manager 

Knowledge Doc Report:  July, 2017 (Monthly and Quarterly)  CA Service Catalog 

Knowledge Doc Report:  July, 2017 (Monthly and Quarterly)  CA IT Asset Manager 

CA Software Asset Manager Jumpstart - Abbreviated 

menubar_z_sd_universal.zip 

z_automatic_problem.zip 

CA Product Training Calendar - August - November 2017 

Knowledge Doc Report:  August, 2017 (Monthly)  CA Service Catalog 

Knowledge Doc Report:  August, 2017 (Monthly)  CA IT Asset Manager 

Knowledge Doc Report:  August, 2017 (Monthly)  CA Service Desk Manager 

General Availability Announcement for CA ITAM - Software Asset Manager 4.2.1 capabilities 

Blank Page Printouts in IE 11 (KB4021558) 

ITAM and ITSM for Successful Digital Transformation 

Webcast:  Winning the Software License Management Game with CA IT Asset Manager 

Export files won't open after installing CP4 for CA Service Desk Manager 14.1 

General Availability Announcement for CA ITAM - Software Asset Manager 4.2.2 capabilities 

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (August 2017) 

Quick Survey: Industry Analysts 

 

 

TOP 10 IDEAS BY LATEST ACTIVITY

 

Capture the name of the person who actually closes a ticket in the assignee field on quick close tickets4NOT PLANNED

SDM emailEater SSL Connection6CURRENTLY PLANNED

Allow users to add a description when inserting a new problem workflow task13WISH-LISTED

Direct paste of screenshots93WISH-LISTED

Group Membership changes should be written to Contact Activity Log11UNDER REVIEW

SDM Multi-language support45WISH-LISTED

Expanded options for auto assignment of tickets and timeouts27NEW

Service Catalog Offerings cater for Service Desk groups via ca_contact7NEW

ITIL pack localization6UNDER REVIEW

IPV6 Support for CA BSI4UNDER REVIEW


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the
 CA Service Management discussions and make your voice heard!

 

Regards,

 

Chris_Hackett

Community Manager, Agile Management and Security

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