Tech tips - UIM Knowledge Base articles published in June 2017

Document created by PeteBennett Employee on Aug 16, 2017
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QOS IS NOT COMING PRD 
Customer can see QOS data in the raw tables for a specific System. However, the qos does not seem to show when he creates a PRD for that system. 
LAST UPDATE: 2017-06-30    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1520565

SNMPTD PROBE IS NOT SENDING HOSTNAME IN HOST NAME FIELD 
snmptd probe is not sending hostname in hostname field, alarms are coming with source as IP
LAST UPDATE: 2017-06-30    SIZE: 82 kb     TYPE: Knowledge Base Articles    ID: TEC1258254

HOW TO CHECK TO WHICH HUB A ROBOT CURRENTLY IS REPORTING? 
This is article about how to check how to check to which hub a robot currently is reporting.
LAST UPDATE: 2017-06-29    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1852454

HOW TO CREATE A CUSTOM CHECKPOINT FOR ORACLE PROBE 
This document would explain on how to create and configure new (custom) checkpoints using the oracle probe. Custom checkpoints allow you to use your own preferred queries or stored procedures for database monitoring.
LAST UPDATE: 2017-06-29    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1224533

AWS PROBE NOT DISCOVERING ALL EC2 DEVICES 
I installed the latest AWS probe and for some reason it's not pulling all EC2 servers. We've checked the AWS permissions on the account we're using and it should be able to see everything. Servers in certain regions do not show up at all. 
LAST UPDATE: 2017-06-28    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1675362

WASP/UMP IS RUNNING OUT OF MEMORY 
wasp is running out of memory when executing certain administrative actions - java.lang.OutOfMemoryError: PermGen space 
LAST UPDATE: 2017-06-28    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1480296

ORACLE PROBE AND OTHERS ON THE ADMIN CONSOLE AT SECONDARY HUB NOT ABLE TO SAVE THE CONFIGURATION GOT A PPM ERROR. 
Admin console crash when click the save button with PPM error.
LAST UPDATE: 2017-06-27    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1050186

ROBOT INACTIVE ALARM. 
Controller communication error
LAST UPDATE: 2017-06-27    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1000229

FAILED TO PUT DEVICE IN MAINTENANCE MODE THROUGH REST WEB API
Getting below error: Not Found The requested resource was not found. http:///maintenance_mode////add_schedule
LAST UPDATE: 2017-06-27    SIZE: 82 kb     TYPE: Knowledge Base Articles    ID: TEC1456361

SNMPTD PROBE IS SENDING INTERFACE DOWN ALARM 
Snmptd probe is sending interface down alarm continuously. Suppression key is different in each alarm which is causing ticket to trigger every one mins from ticket integration.
LAST UPDATE: 2017-06-27    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1924744

GETTING ERROR UNSUPPORTED DATATYPE (DATETIME) FOR AD_SERVER PROBE 
KB article provides information related to error adding the wmi threshold for WMI - MicrosoftActiveDirectory - MSAD_ReplNeighbor - TimeOfLastSyncSuccess
LAST UPDATE: 2017-06-27    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1532286

WE ENABLED APPLICATION DISCOVERY GROUPS IN THE USM ADMINISTRATION SECTION BUT THE NEW GROUPS ARE NOT SHOWING UP. HOW CAN WE CORRECT THIS? 
this article provide details steps to trouble shoot the new application discovery groups not showing up in USM after they have been enabled. 
LAST UPDATE: 2017-06-26    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1893294

SNMPCOLLECTOR PROFILES SHOW TO BE IN A FAILURE STATE 
snmpcollector profiles show to be in a failure state after upgrading to snmpcollector 3.40 or higher
LAST UPDATE: 2017-06-26    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1726212

UNIFIED REPORTER INSTALLATION FAILS DURING UMP UPGRADE 
If the unifiedreports webapp is disabled in wasp probe configuration this causes an error during upgrade of the Unified Reporter
LAST UPDATE: 2017-06-26    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1206191

CDM PROBE TRIGGERING REBOOT ALARM ON ROBOT RESTART 
This KB document provides steps to check the issue of fake reboot alarms getting generated by cdm probe on Solaris server 
LAST UPDATE: 2017-06-26    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1346008

CAN CDM PROBE MONITOR REMOVABLE (USB) DEVICES 
Information on the type of disks which can be monitored by cdm probe
LAST UPDATE: 2017-06-26    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1184263

HOW TO EXCLUDE SOME INTERFACES FROM MONITORING TEMPLATE IN SNMPCOLLECTOR ? 
By default, monitoring template is effective to all interfaces in target device. I need to monitor some selected interfaces only. 
LAST UPDATE: 2017-06-26    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1177082

THE UMP HAS A STRANGE PAGE FORMAT NOW AFTER THE DB LOCKED. 
Hi CA support. I need to fix the issue that after the DB locked the UMP starting have a problem, I will update the print screen on the issue. Rubens.
LAST UPDATE: 2017-06-23    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1665253

NETAPP_ONTAP PROBE IS MISSING INFORMATION VSERVERS AND VOLUMES 
The NetApp_Ontap probe cannot collect information on VServer and volumes when collecting from a Netapp Metro Cluster
LAST UPDATE: 2017-06-22    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1961237

I CAN'T INSTALL A LINUX ROBOT WITH NIMLDR (CAN'T FIND THE INSTALLATION FILES) 
I've downloaded nimldr and ran the installer on a Linux box but I can't pass the step where the install script asks for: Where do we have the installation file(s)? ==[] /tmp 
LAST UPDATE: 2017-06-21    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1196974

TEMPLATES ARE NOT APPLYING IN THE ICMP PROBE 
This article helps customers complete the template configurations for the icmp probe
LAST UPDATE: 2017-06-21    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1705361

UNABLE TO CHANGE QOS NAME FOR VMWARE PROBE IN ADMIN CONSOLE 
QoS Name can be edited in Infrastructure Manager, but can't be edited in Admin Console
LAST UPDATE: 2017-06-21    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1399975

WASP MODULE DON´T START 
INFO [localhost-startStop-1, org.apache.catalina.core.ContainerBase.[wasp-engine].[localhost].[/]] Initializing Spring root WebApplicationContext 
LAST UPDATE: 2017-06-20    SIZE: 82 kb     TYPE: Knowledge Base Articles    ID: TEC1658949

HUB'S ARE MISSING USER TAG 
Hub user tags are set via Admin Console 2 or the hub.cfg. They are not set in the hub's robot.cfg
LAST UPDATE: 2017-06-19    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1023097

HOW TO CONFIGURE THE NETWORK MONITORING USAGE AND HOW THE CDM PROBE FETCHES THIS DATA 
This document explains on how the CDM probe Raw configure option can be used to configure the network usage QOS and how does it calculates the network monitoring data for inbound/outbound
LAST UPDATE: 2017-06-19    SIZE: 82 kb     TYPE: Knowledge Base Articles    ID: TEC1796728

UNABLE TO REMOVE INVENTORY FOR OTHER USERS IN UMP 
Way to hide the inventory for the restricted users in UMP
LAST UPDATE: 2017-06-19    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1167311

DOES UIM DELETE DEVICES IN SPECTRUM ? 
UIM Will not delete spectrum devices but if a device is removed in UIM it will be removed in Spectrum
LAST UPDATE: 2017-06-16    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1774993

TRELLIS LOGS INDICATE A SQL SYNTAX ERROR ON MYSQL AND UIM 8.51 
SQLSyntaxErrorException: Unknown column 'group0_.is_unified' in 'field list' 
LAST UPDATE: 2017-06-16    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1324418

WHEN PRIMARY HUB IS RESTARTED, ALARMS COME THROUGH FROM SYSTEMS WHICH ARE IN A MAINTENANCE WINDOW 
When a server is placed in maintenance mode, and the primary hub is restarted, alarms that are generated by remote robots during the restart will bypass maintenance mode and the alerts will be seen unexpectedly.
LAST UPDATE: 2017-06-16    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1123557

USM IS NOT LOADING AFTER UPGRADING TO UMP 8.51 
USM is not loading and one query is consistently seen every time a user logs into UMP which is consuming the database server resources with a MySQL database manager hosting the UIM database.
LAST UPDATE: 2017-06-16    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1247717

MIBS NOT SHOWING AFTER BEING ADDED TO SNMPTD PROBE 
Install MIBs to snmptd probe and select to to 'Reload new MIBS on Finish' and they do not appear as being added to the MIB Setup Wizard. 
LAST UPDATE: 2017-06-15    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1191491

CERTAIN PROBES DO NOT FULLY WORKING WITH JAVA_JRE 1.80. 
After upgrading to CA UIM 8.51, java 8 is now the default one. However, there are some probes that do not work well with java_jre 1.80.
LAST UPDATE: 2017-06-13    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1715716

UMP USM PORTLET STUCK AT LOADING WINDOW AFTER UPGRADE TO UIM 8.51/UIM 8.51SP1 
USM portlet not loading after upgrade to UIM 8.5 SP1 and database mysql 5.6
LAST UPDATE: 2017-06-13    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1559365

TRIGGER EXTERNAL SCRIPT/ACTION FROM DIRSCAN PROBE IS NOT WORKING 
This was resolved by using the full path to the executable.
LAST UPDATE: 2017-06-12    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1274752

USM GROUP CREATION ACCOUNT FIELD ONLY ACCESSIBLE ON ROOT GROUPS 
This is by design. A container within a container takes the ownership of the top account and if there is no account, than sub containers will not have any account ownership.
LAST UPDATE: 2017-06-12    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1190231

RE-VALIDATE PROBE VIA NAS AUTO-OPERATION WHEN FAILED DUE CHANGES IN THE PROBE 
FAILED to start, file check determines changes in the probe
LAST UPDATE: 2017-06-12    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1520645

URL_RESPONSE PROBE ABORTING IMMEDIATELY AFTER START 
The url_response probe does not get an PID on a robot but other probes are running fine.
LAST UPDATE: 2017-06-12    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1149737

UMP AND IM ARE NOT ABLE TO LOGIN TO THE HUB 
Starting UMP or IM to login to the hub, it is trying to logon and will get a timeout
LAST UPDATE: 2017-06-12    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1809844

PROBE_DISCOVERY QUEUE IS FILLING UP 
he probe_discovery queue is filling up with data and sending out alerts of being bigger than 1Gb
LAST UPDATE: 2017-06-12    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1974379

UNABLE TO CONNECT PRIMARY HUB AFTER ROBOT UPGRADE TO 7.91 
After upgrading a the primary hub's robot to 7.91 the hub appears down
LAST UPDATE: 2017-06-09    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1892275

UIM ADMIN CONSOLE STOPS WORKING POST UPGRADE TO 8.51 
The Admin Console web based UI does not load or produces an error when attempting to load it from it's original URL. This article provide details on how to resolve this issue.
LAST UPDATE: 2017-06-09    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1134833

GETTING ERROR MESSAGE IN POPUP WHEN GOING INTO UMP 
When opening up USM on a new 8.5.1 install we see a stack trace and no alarms are showing within the Alarm View of USM
LAST UPDATE: 2017-06-09    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1563863

ROBOT INACTIVE ALARM FOR ROBOTS UNDER MAINTENANCE SCHEDULE 
This is about a workaround when you receive false robot inactive alert after restarting primary hub.
LAST UPDATE: 2017-06-09    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1592238

HOW TO CLEAN NISCACHE FOLDER ON ALL ACTIVE ROBOTS 
This article describes a method to quickly and easily clean the niscache folder across all active robots in your domain.
LAST UPDATE: 2017-06-08    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC000005284

WHEN UIM SERVICE IN PRIMARY HUB ROBOT IS RESTARTED, WE SAW ALARMS FROM MAINTENANCE MODE DEVICE. 
NAS probe is responsible for suppressing alarm from maintenance mode device as long as the time is within maintenance window.
LAST UPDATE: 2017-06-08    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1189134

USM TAKES MORE THAN 15MIN TO LOAD THE FIRST TIME 
After upgrade to UIM 8.51 USM takes over 15 minutes to load for the first time.
LAST UPDATE: 2017-06-08    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1160815

GRAPH - THE MAXIMUM VALUE REPORTED IS NOT SEEN IN THE GRAPH 
Hi Team, we are getting graph issue for servers, PFA. Example - as per the report it is showing Maximum value is 80, but in the graph it is not showing 80% anywhere. Kindly look in to it
LAST UPDATE: 2017-06-08    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1156316

ROBOT.CFG FILE ISSUE. 
Hi Team, we have seen few servers robot.cfg file size is zero, No configuration and server team confirm they have not done any activity on the servers. Attached screen shot. Could you Please help us on this.
LAST UPDATE: 2017-06-08    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1288704

UNABLE TO FIND THE OBJECT FIELD IN ORACLE PROBE 
Unable to find the object field when trying to configure QOS for a specific parameter in Oracle. 
LAST UPDATE: 2017-06-08    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1639811

HOW TO SHUT DOWN AND RESTART YOUR UNIFIED INFRASTRUCTURE MANAGEMENT (UIM) ENVIRONMENT. 
Instructions on the proper way to shut down and restart your Unified Infrastructure Management (UIM) environment. 
LAST UPDATE: 2017-06-07    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1850636

HOW TO CHANGE ALARM SEVERITY USING A NAS SCRIPT 
changing severity using NAS script 
LAST UPDATE: 2017-06-07    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1999574

SNMPCOLLECTOR CPU METRIC FAMILY DISCOVERY ON CISCO 3850 DEVICES (AND POTENTIALLY OTHERS) 
The snmpcollector does not successfully discover CPU metric families on Cisco 3850 devices, which prevents successful use of snmpcollector with device.
LAST UPDATE: 2017-06-07    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1249579

CMDBGTW PROBE THROWS A JAVA ERROR AND THE GUI WILL NOT OPEN
The cmdbgtw probe requires Java 1.6.0_14 or later. This article covers how to resolve this problem. 
LAST UPDATE: 2017-06-07    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC000004082

CAN YOU EDIT DEFAULT CABI DASHBOARDS? 
Per development, this is not possible as of UIM 8.51
LAST UPDATE: 2017-06-06    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1627842

ISSUE WHILE CREATING NTSERVICES PROBE PACKAGE 
Facing an issue while creating the probe package for adding any new service in ntservices probe from robot to archive and then deploying on other robots.
LAST UPDATE: 2017-06-06    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1299414

PERFORMANCE REPORT DESIGNER REPORT DOESN'T SHOW MORE THAN FIVE ROWS OF DATA 
Facing an issue in Performance Report Designer (PRD) with fetching the reports with multiple parameters (more than five) in single report.
LAST UPDATE: 2017-06-06    SIZE: 82 kb     TYPE: Knowledge Base Articles    ID: TEC1543467

HOW TO USE REGEX PATTERN IN EXCLUDE LIST FOR AGENT_JOB_FAILURE CHECKPOINT 
Proper way of using the exclude regex pattern to exclude the unwanted job alerts from monitoring.
LAST UPDATE: 2017-06-06    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1874877

WHEN ADDING WINDOWS HOST AS A MONITORING TARGET IN SNMPCOLLECTOR PROBE, DEVICE TYPE OF WINDOWS HOST IS CLASSIFIED AS 'SWITCH' 
The correct device type classification for Windows Host in snmpcollector probe is 'Host'
LAST UPDATE: 2017-06-02    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1382106

DISCOVERY WIZARD MISSING FOR ALL OR SOME USERS. 
This document is meant to resolve a situation where the discovery wizard is inaccessible/missing.
LAST UPDATE: 2017-06-02    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1529557

SNMPCOLLECTOR PROBE IN FAILED STATE AFTER DEPLOYMENT 
Snmpcollector is in a failed state after deploying via distsrv and/or ADE. This has been tracked down to an exception in the ADE log regarding an unknown host. This may affect more probes than snmpcollector.
LAST UPDATE: 2017-06-01    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1506033

IN AN INTEGRATED ENVIRONMENT WITH UIM SOME ALARMS IN SOI ARE SHOWING 'UNKNOWN' IN THE NAME COLUMN 
This article explains how to fix the problem caused by missing dns_name in UIM which is used by SOI to display alarms.
LAST UPDATE: 2017-06-01    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1800755

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