Tech tips - UIM Knowledge Base articles published in July 2017

Document created by PeteBennett Employee on Aug 16, 2017
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SPECTRUM NOT RECEIVING ALERTS FROM UIM 
Spectrum environment is no longer receiving alerts from UIM. 
LAST UPDATE: 2017-07-31    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1783426

USM GROUP AUTOMATION NOT WORKING - CAN NOT FIND NIS_SERVER 
After an upgrade when we try using USM Group Automation we are receiving a stack_trace that nis_server can not be found.
LAST UPDATE: 2017-07-31    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1877934

DEVICES DELETED VIA UMP ARE STILL SHOWING IN IM 
I am seeing that devices deleted via the UMP/USM are still showing in Infrastructure Manager.
LAST UPDATE: 2017-07-31    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1308321

SLA MONTH END REPORTS ARE SHOWING BLANK FOR CERTAIN PERIODS IN TIME. 
This was resolved in UIM 8.51, SLA_ENGINE 3.8. 
LAST UPDATE: 2017-07-31    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1963797

DATOMIC_KVS TABLE IN CA_UIM DATABASE IS VERY LARGE 
Datomic_kvs table is used to populate interfaces in USM. It can get very large. In this article we explain how to safely drop the table and the impacts it has on UIM
LAST UPDATE: 2017-07-31    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1664376

HOW TO DEACTIVATE SELF-MONITORING ALARMS 
Set the following 
LAST UPDATE: 2017-07-31    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1246106

CDM PROBE NOT STARTING ON SOME SERVERS 
CDM is not starting due to an inactive cluster probe.
LAST UPDATE: 2017-07-31    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1542144

HOW TO FILTER ON IP RANGE WITH THE SNMPCOLLECTOR PROBE 
I want to create a filter that will allow me to apply a filter to just a range of IPs in my network.
LAST UPDATE: 2017-07-31    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1568036

ACCESSING TO "ARCHIVE.NIMSOFT.COM" 
service_host probe (Admin Console) has been accessing to "archive.nimsoft.com".
LAST UPDATE: 2017-07-31    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1914009

ONLY TRAP-TYPE OR NOTIFICATION-TYPE OBJECTS WILL BE DISPLAYED ON [MIB TRAP BROWSER]. 
snmptd probe will recognize only SNMP TRAP objects.
LAST UPDATE: 2017-07-31    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1432085

USM PORTAL FAILS TO LOAD 
ERROR [DaoExecutorActor:42] Error occurred while handling GET_ALL_ALARMS com.esotericsoftware.kryo.KryoException: Unable to find class: org.hibernate.QueryTimeoutException
LAST UPDATE: 2017-07-28    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1937977

UNABLE TO ACKNOWLEDGE OR ASSIGN ALARMS IN USM 
We reinstalled UMP\USM. UIM and USM\UMP are both 8.51 SP1. Details: com.firehunter.ump.exceptions.DataFactoryException : (120) Callback error, Received status (120) on response (for sendRcv) for cmd = 'dispatcher' 
LAST UPDATE: 2017-07-28    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1089602

UIM 8.5.1 INSTALL FAILS DURING JAVA PORTION WITH NIMEXCEPTION CAUGHT 
UIM 8.5.1 install failing during java portion
LAST UPDATE: 2017-07-27    SIZE: 82 kb     TYPE: Knowledge Base Articles    ID: TEC1830374

DEFAULT HUB QUEUE CONFIGURATION ON SECONDARY HUB 
What are the default hub queue configuration on a simple newly created secondary hub
LAST UPDATE: 2017-07-26    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1619825

TIME OVER THRESHOLD SETTING IS NOT UPDATING IN ADMIN CONSOLE 
A reset of baseline_engine and alarm_enrichment should clear up most TOT setting problems.
LAST UPDATE: 2017-07-26    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1256176

BAD TEMPLATES CAN PREVENT SNMPCOLLECTOR START 
Having a corrupt template or extra files in the template folder can prevent snmpcollector from starting
LAST UPDATE: 2017-07-25    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1836545

CA UIM MOBILE RECEIVING ALL NOTIFICATIONS FOR SIMPLE ACCOUNT USERS. 
In the Mobile app you only sees alarms associated to his account, so its all ok! The problem only occurs when the customer chooses the option to activate notifications. Immediately starts to be notified for all alarms 
LAST UPDATE: 2017-07-24    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1803594

"ERROR ON COMMAND: SETHUB" IS DISPLAYED IN IM WHEN MOVING SERVERS BETWEEN HUBS 
This article covers the reason for the error 'Error on command: sethub' and workarounds for moving servers between hubs in a tunneled environment.
LAST UPDATE: 2017-07-24    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1321067

HOW TO MONITOR A FILE AND GENERATE ALARMS WHEN THAT FILE IS MODIFIED USING THE DIRSCAN PROBE. 
file, modify, dirscan, alert
LAST UPDATE: 2017-07-21    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1909018

HOW TO UNINSTALL UMP-HF1 PACKAGE 
This article describes the way to uninstall ump-hf1 package which is introduced for security vulnerability patch. 
LAST UPDATE: 2017-07-21    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1572802

VMWARE PROBE STOPS MONITORING INTERMITTENTLY 
Intermittent issues in monitoring vcenter using VMware probe. Probe might stop monitoring and it works after restarting the probe.
LAST UPDATE: 2017-07-21    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1638374

SYBASE DB CHECKPOINTS ARE GRAYED OUT 
Some of the sybase DB checkpoints were grayed out in the sybase probe for the Sybase ASE 15.7 version Regards, Mirza
LAST UPDATE: 2017-07-21    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1910066

MONITOR URLS USING ICMP PROBE 
URL, monitoring, ICMP probe
LAST UPDATE: 2017-07-21    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1645509

CABI SUMMARY DASHBOARD NOT LOADING FROM UMP 
This KB provides information related to CABI summary dashboard not loading from UMP 
LAST UPDATE: 2017-07-21    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1825995

CDM VERSIONS 5.20 AND HIGHER NOT SENDING MEMORY BASED QOS METRICS FOR SOLARIS 
Version 5.20 and higher send NULL values to the database but 5.10 and lower work fine.
LAST UPDATE: 2017-07-20    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1378598

CABI IS REPORTING ERRORS FOR SOME REPORTS 
CABI is reporting "An unexplained error has occurred and the operation failed."
LAST UPDATE: 2017-07-20    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1594817

CDM PROBE ON SOLARIS DOES NOT REPORT ZFS FILESYSTEM USAGE 
TEC provides information on the considerations relating to cdm probe not reporting on the zfs filesystem usage 
LAST UPDATE: 2017-07-20    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1823878

WHAT TYPE OF ENCRYPTION IS USED BY CA UIM PROBE CONFIGURATIONS? 
What is the type and level of encryption is used on the a probe 'Secret Key' when saving it to the config? 
LAST UPDATE: 2017-07-19    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1686996

HOW TO APPLY CA UNIFIED INFRASTRUCTURE MANAGEMENT (UIM) LICENSE KEYS 
Step to step guide on how to apply CA Unified Infrastructure Management (UIM) License keys Using Infrastructure Manager (IM) or Using Admin Console (AC2)
LAST UPDATE: 2017-07-19    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1008188

INDEPENDENT SNMP OID MONITORING 
Scripts to help independently verify snmp functionality
LAST UPDATE: 2017-07-19    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1533866

CA UNIFIED INFRASTRUCTURE MANAGEMENT (UIM) LICENSING ISSUES AND ANSWERS 
Answers to common questions on licensing issues, errors, installation and administration/management.
LAST UPDATE: 2017-07-19    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC000004573

UNIX/LINUX CDM PROBE REPORTS DIFFERENT PERCENTAGE OF THE DISK FOR SYSTEM USE 
We are seeing a descrepency between what Linux hosts are reporting for Total space on file systems locally and what the CDM probe is reporting. The probe is reporting a higher value and therefore reporting incorrect usage stats and percentage. 
LAST UPDATE: 2017-07-19    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1663578

WHERE CAN I OBTAIN THE CA UIM (NIMSOFT) MIB? 
Current Nimsoft MIB file is attached.
LAST UPDATE: 2017-07-18    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC000003282

DIFFERENCE BETWEEN NAS SUPPRESSION AND NAS STORM PROTECTION
NAS suppression and NAS storm protection have features that look the same, but do they perform the same functions?
LAST UPDATE: 2017-07-18    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1573859

APACHE STRUTS 2 VULNERABILITY 
This document addresses the Apache Struts CVE-2017-9791 Remote Code Execution Vulnerability.
LAST UPDATE: 2017-07-17    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1439649

HOW IS THE BUF_CACHEHIT_RATIO CHECKPOINT CALCULATION DONE BY SQLSERVER PROBE 
This KB provides information related to buf_cachehit_ratio calculation done by sqlserver probe 
LAST UPDATE: 2017-07-17    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1417647

HOW TO UNINSTALL CABI 
In some cases you may need to uninstall CABI. This article includes the uninstall instructions from both the CABI robot and the backend database.
LAST UPDATE: 2017-07-14    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1425228

XENAPP PROBE 1.20 GIVES ERROR “AN UNEXPECTED EXCEPTION OCCURRED WHILE TESTING THE RESOURCE. PLEASE RETRY YOUR TEST.” WHEN TESTING THE RESOURCE CONFIG 
After upgrading Xenapp probe to version 1.2 from 1.12 the probe can no longer connect to the xenapp server
LAST UPDATE: 2017-07-14    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1420805

HTTPS IS NOT WORKING FOR UIM ADMIN CONSOLE 
The Admin Console started from UMP does not use the fullqualified hostname so https (SSL) will not work.
LAST UPDATE: 2017-07-14    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1429807

HOW TO UNINSTALL A PACKAGE FROM UIM ROBOT 
I know how to uninstall a probe from UIM Robot, but I don't know how to uninstall a package from UIM Robot. 
LAST UPDATE: 2017-07-14    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1449189

WHAT IS DIFFERENCE IN BETWEEN 'STATIC MONITOR' AND 'AUTO MONITOR' AND HOW IM GUI 'TEMPLATE' INTERACTS WITH PROBE. 
There are 2 similar operation in IM GUI which results completely different intreaction with the probe, when you are using template. 
LAST UPDATE: 2017-07-14    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1816773

HOW TO SEND AN ALARM MESSAGE TO BOTH EMS AND NAS 
This article provide details on how to setup all alarms to go to both NAS and EMS at the same time. 
LAST UPDATE: 2017-07-13    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1266665

DATOMIC_KVS TABLE IS TOO LARGE 
UIM database is growing excessivley with datomic_kvs table taking up most of the sapce
LAST UPDATE: 2017-07-13    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1721385

HOW DO I SAVE CUSTOMIZED PROBES TO MY COMPUTER, REMOVE THEM FOR UPGRADING UNIFIED INFRASTRUCTURE MANAGEMENT (UIM) (AKA NIMSOFT -NMS), AND RE-ADD THEM AFTERWARD? 
Part of the Unified Infrastructure Management (UIM) (aka Nimsoft -NMS) upgrade procedure says to remove any custom probes, which will be imported later. How do I do that, exporting custom probes, and then re-import them afterward?
LAST UPDATE: 2017-07-13    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC000004786

CERTIFIED METRIC IS NOT AVAILABLE IN SNMPCOLLECTOR 
I do not see particular metric for my device while the metric has already been certified
LAST UPDATE: 2017-07-13    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1095045

HOW TO REMOVE WEBSERVICES_REST PACKAGE? 
This article instructs the way to remove webservices_rest package which can't be removed from IM or Admin Console. 
LAST UPDATE: 2017-07-13    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1013045

HOW TO DEPLOY A PROBE USING THE RESTFUL WEBSERVICES API 
While the call reference for probes provide a number of examples for different actions that can be carried out via REST, there is no example for deploying a probe to a robot. This techdoc provides an example of doing so. 
LAST UPDATE: 2017-07-12    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1117397

GETTING ERROR WHILE RUNNING DISCOVERY WIZARD FOR REMOTE HUB
Discover wizard error: "Unable to acquire version information. Please check discovery agent and try again. "
LAST UPDATE: 2017-07-12    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1873052

HOW TO GET BACK SIGNIN PAGE IN UMP HOMEPAGE WHEN IT IS MISSING
This is article about how to get back SignIn page in UMP Homepage when it is missing.
LAST UPDATE: 2017-07-11    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1484164

HOW TO USE VENDOR CERTIFICATION TEST IN SNMPCOLLECTOR 
Vendor Certification Test feature is useful to verify the following items. 1. Supported metrics for a component. 2. List of OIDs used for metric. 3. Calculation formula for metric.
LAST UPDATE: 2017-07-11    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1435355

HEAP MEMORY OF VMWARE PROBE SUDDENLY RISES 
When polling cycle is not enough, vwware probe needs to poll next cycle before garbage collection. This makes increase of vmware probe heap memory. 
LAST UPDATE: 2017-07-11    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1340686

BASELINE_ENGINE.QOS_MESSAGE QUEUE IS PILING UP AND IS YELLOW IN THE HUB QUEUE. 
queue size is growing without any data being sent.
LAST UPDATE: 2017-07-10    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1000777

WHY DOES CASE MATTER IN MY USM SEARCHES? 
Oracle is a case sensitive database. The UMP USM search box only returns what the database gives it.
LAST UPDATE: 2017-07-10    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1073488

USM DASHBOARD CONTEXT SELECTOR TIME IS OFFSET BY AN HOUR 
After configuring the context selector the data for "Last hour" is off by one hour, showing the data from the hour before.
LAST UPDATE: 2017-07-10    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1697651

RECEIVING BELOW ALERT FROM THE INTERFACE TRAFFIC PROBE: THE MAX INTERFACE SPEED (IFSPEED) OF LOOPBACK ON X.X.X.X COULD NOT BE DETERMINED! TRAFFIC ALARMS IN PERCENT OF MAX SPEED CANNOT BE ISSUED. PLEASE OVERRIDE INTERFACE SPEED OR SET ALARM OPTIONS ON AC 
Interface_traffic probe generating alerts on the "The max interface speed (ifSpeed) of Loopback on X.X.X.X could not be determined!....... "
LAST UPDATE: 2017-07-10    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1624925

UMP CONFIGURED WITH SAML AGAINST ADFS 2 FAILS WITH ERROR 'UNABLE TO PROCESS SAML REQUEST' 
This article covers a configuration file setting that may prevent SAML integration from working properly.
LAST UPDATE: 2017-07-07    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1436983

TECHNICAL DETAILS REGARDING DISCOVERY_SERVER COMMUNICATIONS 
discover_server, discovery, communications, call backs
LAST UPDATE: 2017-07-07    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1972452

USING REGULAR EXPRESSION FOR ALARM FILTER ON DASHBOARD PORTLET. 
Operator has to be "Matches" if using regular expression for alarm filter on Dashboard portlet.
LAST UPDATE: 2017-07-07    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1644087

NTP_RESPONSE ERROR: UNABLE TO CONTACT HOST 
This document explains the changes required to resolve "unable to contact host" error in Linux for ntp_response probe using NTP authentication.
LAST UPDATE: 2017-07-07    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1386156

SNMPCOLLECTOR - NEW DEVICE CERTIFICATION REQUEST PROCESS 
Please see the attached file, called 'SNMPCOLLECTOR Device Cert.zip' Inside, you'll find a text file with instructions on how to collect all the information CA will need to create the certification request. 
LAST UPDATE: 2017-07-06    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1355707

HOW TO DEACTIVATE ALARM_ENRICHMENT PROBE 
alarm_enrichmnet, deactivate, nas
LAST UPDATE: 2017-07-05    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1373982

UNABLE TO COLLECT ALL METRICS FROM GUEST VMS USING VMWARE PROBE - UNABLE TO ALARM ON THOSE SAME METRICS 
I have Guest disk capacity/free/free capacity included in my template with data turned on and alarms set. I am not able to see any of this data in USM.
LAST UPDATE: 2017-07-03    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1007042

 

DEVICE DISAPPEARS WHEN ADDED TO THE NET_CONNECT PROBE. 
A device is missing after being added to the net_connect profile. This article describes one possible solution to the issue. 
LAST UPDATE: 2017-07-03    SIZE: 83 kb     TYPE: Knowledge Base Articles    ID: TEC1995536

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