How to Upload a File to a Case using the Customer Support Portal

Document created by gutam01 Employee on Aug 23, 2017Last modified by wilel05 on Sep 5, 2017
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Introduction
This is a quick easy way to upload files to support cases right from case management.

 

Instruction / Steps

1. Log into support.ca.com as an Enterprise user.

 

2. Select on "Case Management" or "My Cases".

 

3.Locate and select the case.

 

4. Scroll to “Manage file attachments”

 

5. A Pop-up window will appear. Select the folder path “ files_from_customer”

 

 

 

Note: Selecting the check box will not provide the path, please select the folder.

 

6. Drag a file on to the screen or select the arrow icon to locate a file to attach.

The file will appear in progress and once completed it will appear in the completed folder.

You will also see the file listed on the left-hand side.

 

If you have any issues or errors please contact "Customer Care Team" to assist.

Related Document
Operation failed error when uploading files to a case.
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