Tech Tips: Getting error "Tomcat connector in failed state" When Starting Enterprise Dashboard on Linux

Document created by MarcyNunns Employee on Aug 24, 2017
Version 1Show Document
  • View in full screen mode

Issue
Getting error "Tomcat connector in failed state" When Starting Enterprise Dashboard on Linux.

 

Environment
Reported with DevTest 9.1.0 but could apply to all DevTest versions on Linux.

 

Cause
A hung process or a lock on the service from being started previously and never shutdown properly.

 

Resolution
1. Execute the following command to see if an EnterpriseDashboardService is already running by doing this command:
ps -aef | grep java

2. If a EnterpriseDashboardService service is shown as running, then do this command from your DEVTEST_HOME/bin folder:
./EnterpriseDashboardService status


3. If it shows as stopped, this probably is a hung process, so do a kill <pid>.

4. If a Service is not shown then go to the /tmp or /temp folder for the Linux machine.

5. Look to see if there is an i4jdaemon file that has EnterpriseDashboardService in the name like for example:
-rw-r--r-- 1 root root 5 Oct 23 07:38 i4jdaemon__opt_ca_lisa_DevTest_bin_EnterpriseDashboardService

6. Delete the file from this folder, you will need to be root to do this.

Should now be able to start the Enterprise Dashboard service properly.

 

KB: TEC1597855

Attachments

    Outcomes