Hello! Welcome to September!
The following documents were published during the month of August, 2017 (15 most recent):
Tech Doc #
What are the steps required to uninstall Unified Self Service (USS) in a Windows server environment?
Error: "Unable to handle fast-channel request from 20105" and "Process rep_daemon:external_url is not currently running" When Downloading an Attachment From Unified Self-Service (USS) integrated with Service Desk Manager (SDM) only.
CA Service Desk Manager (CA SDM) 17.0 install fails when connecting to SQL Server database with error "Existing connection was forcibly closed by the remote host". Client unable to establish connection."
Java error while launching Support Automation analyst console in Firefox
Received "WARNING: No root resource matching request path /caisd-rest/ has been found" when testing REST web services using SoapUI tool.
Enable SSL in Tomcat for BOXI using a Self-Signed Certificate
Using SOAPUI and REST Web Services to create a CI Object
Is there is difference in the email notification process with regards to multiple recipients if the mail_show_to_cc_list option is installed?
Knowledge documents are being expired earlier than the defined expiration date
Error: "Failed creating java C:\Program Files\Java\jre1.8.0_111\bin\server\jvm.dll " When Starting Apache Tomcat for JasperSoft 6.X
"Microsoft SQL Server" database type does not appear in the list to create a database
After enabled SSL in Tomcat for CA Service Desk Manager, report tab show blank/white screen.
Configure the Socket proxy server for off-load Main server and proxy with DMZ
HTTP 404 - Page not load in Unified Self-Services (USS)
Unable to log in Service Desk with any user and EEM GUI is not accessible
The following documents were the most frequently accessed entries during the month of August, 2017 (top 15 by hit count):
Tech Doc #
Getting the error "Web Intelligence Applet cannot be loaded, please make sure you have installed a Java virtual machine." when launching WebI using CA Business Intelligence 4.x
How to change the universe that a WebI report uses
415: Unsupported Media Type returned when making a POST call with REST
Email notifications not being sent out with error "501 5.1.7 Invalid address"
Account information not recognized: Could not reach CMS. The CMS on machine "***" was stopped due to critical error.(FWM 20031)
With long-running reports, users often experience timeout issues in InfoView. The tips shown below should assist in alleviating your timeout problems.
Error "java.net.BindException: Address already in use: JVM_Bind" In Tomcat Logs When Starting Service Desk Services
How to install/configure IIS 8.5, CGI and Metabase Components for Windows 2012
Windows could not start the Apache Tomcat 8 on Local Computer. Error code 1
Destination disabled. : [CrystalEnterprise.DiskUnmanaged]...(FWB 00031)
How Enable/Disable the Design button in Web Intelligence Launch Pad
How can I check the Business Object (BO XI) version and service pack level of the CA Business Intelligence (CABI)?
Web Services Best Practices for CA Service Desk Manager (CA SDM)
Configuring SSL for Tomcat with CA Service Desk Manager
After upgrading Oracle to 12c, the database is experiencing high CPU load and Service Desk Manager is experiencing Delayed Server Responses due to slow Oracle DB.
Tech Doc of The Month:
Tech Doc ID: TEC1754634
Title: How does the maileater process inbound emails?
Scenario: Service Desk Manager checks incoming emails based on the 'Check Interval' setting, which is set to 30 sec as a default. If multiple emails come in within 30 sec, what emails will be processed first? Is it processed in the order of "sent date and time" of the emails?