Knowledge Doc Report:  September, 2017 (Monthly)  CA Service Desk Manager

Document created by David-Ng Employee on Sep 6, 2017Last modified by David-Ng Employee on Sep 6, 2017
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Hello!  Welcome to September!

 

The following documents were published during the month of August, 2017 (15 most recent):

Tech Doc #

Doc Name

TEC1014511

What are the steps required to uninstall Unified Self Service (USS) in a Windows server environment?

TEC1170084

Error: "Unable to handle fast-channel request from 20105" and "Process rep_daemon:external_url is not currently running" When Downloading an Attachment From Unified Self-Service (USS) integrated with Service Desk Manager (SDM) only.

TEC1816438

CA Service Desk Manager (CA SDM) 17.0 install fails when connecting to SQL Server database with error "Existing connection was forcibly closed by the remote host".  Client unable to establish connection."

TEC1470929

Java error while launching Support Automation analyst console in Firefox

TEC1770153

Received "WARNING: No root resource matching request path /caisd-rest/ has been found" when testing REST web services using SoapUI tool.

TEC1144726

Enable SSL in Tomcat for BOXI using a Self-Signed Certificate

TEC1008342

Using SOAPUI and REST Web Services to create a CI Object

TEC1191593

Is there is difference in the email notification process with regards to multiple recipients if the mail_show_to_cc_list option is installed?

TEC1799548

Knowledge documents are being expired earlier than the defined expiration date

TEC1793846

Error: "Failed creating java C:\Program Files\Java\jre1.8.0_111\bin\server\jvm.dll " When Starting Apache Tomcat for JasperSoft 6.X

TEC1073627

"Microsoft SQL Server" database type does not appear in the list to create a database

TEC1283659

After enabled SSL in Tomcat for CA Service Desk Manager, report tab show blank/white screen.

TEC1843915

Configure the Socket proxy server for off-load Main server and proxy with DMZ

TEC1151487

HTTP 404 - Page not load in Unified Self-Services (USS)

TEC1360548

Unable to log in Service Desk with any user and EEM GUI is not accessible

 

 

The following documents were the most frequently accessed entries during the month of August, 2017 (top 15 by hit count):

Tech Doc #

Doc Name

Total

TEC1680644

Getting the error "Web Intelligence Applet cannot be loaded, please make sure you have installed a Java virtual machine." when launching WebI using CA Business Intelligence 4.x

830

TEC1898353

How to change the universe that a WebI report uses

282

TEC1554771

415: Unsupported Media Type returned when making a POST call with REST

251

TEC526592

Email notifications not being sent out with error "501 5.1.7 Invalid address"

237

TEC1327347

Account information not recognized: Could not reach CMS. The CMS on machine "***" was stopped due to critical error.(FWM 20031)

221

TEC566608

With long-running reports, users often experience timeout issues in InfoView. The tips shown below should assist in alleviating your timeout problems.

217

TEC1050901

Error "java.net.BindException: Address already in use: JVM_Bind" In Tomcat Logs When Starting Service Desk Services

201

TEC1584216

How to install/configure IIS 8.5, CGI and Metabase Components for Windows 2012

199

TEC1399639

Windows could not start the Apache Tomcat 8 on Local Computer. Error code 1

177

TEC1057875

Destination disabled. []: [CrystalEnterprise.DiskUnmanaged]...(FWB 00031)

173

TEC1319097

How Enable/Disable the Design button in Web Intelligence Launch Pad

148

TEC586523

How can I check the Business Object (BO XI) version and service pack level of the CA Business Intelligence (CABI)?

135

TEC477003

Web Services Best Practices for CA Service Desk Manager (CA SDM)

132

TEC587823

Configuring SSL for Tomcat with CA Service Desk Manager

94

TEC1966599

After upgrading Oracle to 12c, the database is experiencing high CPU load and Service Desk Manager is experiencing Delayed Server Responses due to slow Oracle DB.

93

 

 

Tech Doc of The Month:

 

Tech Doc IDTEC1754634

Title:  How does the maileater process inbound emails?

 

Scenario:  Service Desk Manager checks incoming emails based on the 'Check Interval' setting, which is set to 30 sec as a default. If multiple emails come in within 30 sec, what emails will be processed first? Is it processed in the order of "sent date and time" of the emails?

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