Knowledge Doc Report:  September, 2017 (Monthly)  CA Service Catalog

Document created by David-Ng Employee on Sep 6, 2017Last modified by David-Ng Employee on Oct 20, 2017
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Hello!  Welcome to September!

 

The following documents were published during the month of August, 2017 (15 most recent):

Tech Doc #

Doc Name

TEC1752624

Upgrade USS 14.1>17.0: Company Admin Name and Backup file name to set?

TEC1589709

Having a service with "Attachment Mandatory" selected, Users are unable to submit a request even if a file is already attached.

TEC1507185

How to Start / Stop Catalog Services from Command prompt

TEC1261031

Download the latest applyptf utility.

TEC1585317

Download the latest cazipxp.exe file.

TEC1363687

Which information is stored in usm_system_change* tables?

TEC1261786

Avoid "Catalog connection to ITPAM failed" messages in view.log file of CA Service Catalog.

TEC1678044

Re-direct the URL to CA Service Catalog (with login credentials and other details).

TEC1144163

Rename "Not Categorized" offerings-folder in CA Service Catalog.

TEC1689871

Set a Form TextArea Component with mulltiple-line text in CA Service Catalog.

TEC1140777

How can I add CSS formatting to Catalog forms?

TEC1453405

Import / Export Offering in CA Service Catalog

TEC477696

Is it possible to limit the size of attachments in Service Catalog?

TEC1061864

When testing the connection against Service Desk (SD) in Service Catalog (SC) it fails with PKI enabled

TEC1029616

grant user with the same privilege as casmadmin user is having in USS

 

The following documents were the most frequently accessed entries during the month of August, 2017 (top 14 by hit count):

Tech Doc #

Doc Name

Total

TEC549795

How to Install and Configure CA IT PAM for Integration with CA Service Catalog 12.6 on Windows 2008.

39

TEC1140777

How can I add CSS formatting to Catalog forms?

27

TEC616756

How to Convert a .pfx Certificate to a Java Keystore.

23

TEC1568085

how to configure Service Desk and Service Catalog integration so that to open service desk ticket link within a catalog request correctly

22

TEC1509224

High usage of java.exe process at Service Catalog server when integrated to Service Desk Manager

18

TEC1971132

Performance Tuning Parameters

17

TEC1385948

How to add an 'spadmin-role' userid to the CA Service Catalog Environment. To be able to login to SC with a replaced userid for spadmin.

16

TEC1943332

How to disable form definition caching in Service Catalog

16

TEC1362235

How to know Apache Tomcat version included in CA Service Catalog

15

TEC1452501

How to restrict end users from updating the user profile based on the Role being used

15

TEC477696

Is it possible to limit the size of attachments in Service Catalog?

15

TEC1094219

Warning: "Invalid file name, does not have valid extension"
Only .gif, .tif, .tiff, .jpg, .jpeg, .png, .bmp, .docx, .xlsx, .pptx, .doc, .xls, .ppt, .zip, .jar, .apk, .rar, .pdf, .txt, .xml, .rtf, .properties, .log, .msg, .html, .avi extensions are allowed

14

TEC1247769

The EEM service 'CA Directory - itechpoz' does not start.

14

TEC1261031

Download the latest applyptf utility.

14

 

Tech Doc of The Month:

Tech Doc IDTEC1518052

Title:  For a CA Service Catalog Offering, the 'Permissions' do not get saved properly.

 

Scenario:  As seen in the view.log error: Insert Error: PozError, PE_NOTFOUND Object Not Found.

 

The below error is recorded in the view.log file for CA Service Catalog:

[Insert Error: PozError, Insert Error: PozError, PE_NOTFOUND Object Not Found, /iTechPoz/Store/Service Catalog/custom/Policies/ACL_10183_Offerings,

 

PozObject.insert: error invoking iPoz::ObjectInsert, Object create failed, ISE_NOSUCHOBJECT no such object exists]

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