Support Online Request Additional Access Error: Missing Input

Document created by funra01 Employee on Sep 12, 2017Last modified by wilel05 on Sep 14, 2017
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When requesting “Additional Enterprise Site Access” and you receive the below error, follow these steps to resolve the issue:

 

 

 

This indicates that there is some data missing from your personal profile.  Normally this is the postal code, however; to resolve this issue:

  1. Sign In to Support.ca.com
  2. Click on My Account / Profile
  3. Update profile with missing info, and save.

 

 

Once completed, please logout of the browser window, then retry the Additional Site Access. 

 

If you are still unable to complete the request, please contact CA Customer Care.

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