Tech Tips: Role of the DevTest Solutions Support Team

Document created by MarcyNunns Employee on Sep 19, 2017Last modified by MarcyNunns Employee on Sep 19, 2017
Version 2Show Document
  • View in full screen mode

Question
What is the role of the DevTest Solutions Support team?

 

Environment
All supported DevTest releases and platforms.

 

Answer
The scope of the DevTest support team is to address product defects, suspected defects and general advice.

 

However, we are unable to provide demonstration of product functionality, customizations for functionality, for modified virtual services or recommendations for specific configurations as these are highly dependent on factors such as workload, shared resources and so forth, in addition to machine specification and execution environment.


We would recommend that you contact CA Professional Services via your CA Account Manager in order to obtain assistance in this instance or you may post a question on this Communities site.

If you do not know who your CA Account Manager is, please open a new support case on CA Support, and we will be glad to contact them on your behalf.

 

KB: TEC1300987

Attachments

    Outcomes