End of Life Announcement for CA NetQoS Performance Center

Document created by Charles_Nack Employee on Sep 19, 2017
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CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In order to focus our development efforts and to help our customer base achieve their strategic business initiatives, we are investing our resources in new technology and software and will be discontinuing technical support on CA NetQoS Performance Center. In accordance with the CA Support Policy and Terms (http://www.ca.com/us/services-support/ca-support/ca-support-online/product-content/recommended-reading/product-related-technical-information/ca-support-policy-and-terms.html), please consider this email your written notification of End of Life of CA NetQoS Performance Center. This means CA NetQoS Performance Center will no longer be enhanced and maintenance and technical support will be discontinued effective September 19, 2018.  After September 19, 2018, CA Technologies will continue to make self-service support available for CA NetQoS Performance Center for at least one year.


At this time, we encourage you to plan for the migration to CA Performance Center Release 3.2 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on CA Performance Center, please visit the CA Performance Center pages at CA Support Online (https://support.ca.com).


As CA Technologies would like to make your migration to CA Performance Center Release 3.2 as straightforward as possible, we are offering the following:


  • The latest supported release of CA Performance Center at no charge.  The CA Performance Center 3.2 download is provided for free on the CA Support Online “CA Performance Center Downloads” page (https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-performance-center-downloads.html).
  • Documentation to help you install the latest release of CA Performance Center can be viewed at CA Support Online (https://support.ca.com/).
  • Accelerated time-to-value when you engage CA Services to assist you with any or all parts of your migration. CA Support complements our services team by providing upgrade support services to help ensure your success. Upgrade support services provides 24x7 access to CA Support and direct access during business hours to a designated support resource who will provide support on the End of Life product from upgrade start to finish, and for 30 days after your upgrade is complete.  Additional information can be found in Seven Strategies for Successful Upgrade and Upgrade Services available on www.ca.com/services.  Please contact your CA account representative to receive a quote for such services.

Migration assistance from qualified local CA partners.  For more information and a list of partners in your area, please contact your local CA Channel Partner Group office, (http://www.ca.com/us/partners.html).