Knowledge Doc Report:  October, 2017 (Monthly and Quarterly)  CA Service Catalog

Document created by David-Ng Employee on Oct 5, 2017
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Hello!  Welcome to October, and the beginning of a new quarter!

 

The following documents were published or updated during the month of September, 2017 (15 most recent):

Tech Doc #

Doc Name

TEC1916899

How to check whether  HTTP method PUT or DELETE from Tomcat used by catalog is blocked or not ?

TEC1846647

How to explicitly block  HTTP method PUT or DELETE from Tomcat used by catalog ?

TEC1000963

Unable to import a form with multiple columns in a column element.

TEC1492695

How to check tomcat version that catalog is using ?

TEC1907979

How can I customize the error messages displayed in the user interface of Service Catalog?

TEC1351874

Service Catalog single sign-on using NTLM not working for all users.

TEC1299547

Java script function in Form script not working after a request is submitted

TEC1475415

How to trigger an action for Offerings that have specific Approval Processes?

TEC1986093

How to change status to custom status using web service methods

TEC1752624

Upgrade USS 14.1>17.0: Company Admin Name and Backup file name to set?

TEC1589709

Having a service with "Attachment Mandatory" selected, Users are unable to submit a request even if a file is already attached.

TEC1507185

How to Start / Stop Catalog Services from Command prompt

TEC1261031

Download the latest applyptf utility.

TEC1585317

Download the latest cazipxp.exe file.

TEC1678044

Re-direct the URL to CA Service Catalog (with login credentials and other details).

 

The following documents were the most frequently accessed entries during the month of September, 2017 (top 15 by hit count):

Tech Doc #

Doc Name

Hit Count

TEC549795

How to Install and Configure CA IT PAM for Integration with CA Service Catalog 12.6 on Windows 2008.

34

TEC1630633

You do not have access rights to view this request

33

TEC1585317

Download the latest cazipxp.exe file.

32

TEC616756

How to Convert a .pfx Certificate to a Java Keystore.

32

TEC1261031

Download the latest applyptf utility.

31

TEC1680876

In IE there is no error but in chrome, when trying to open any form, it returns a 403 HTTP status for catalogrequestgetforms

31

TEC1568085

how to configure Service Desk and Service Catalog integration so that to open service desk ticket link within a catalog request correctly

26

TEC1821335

Form Caching feature in ehcache.xml and its impact

23

TEC1140777

How can I add CSS formatting to Catalog forms?

17

TEC1752624

Upgrade USS 14.1>17.0: Company Admin Name and Backup file name to set?

16

TEC1943332

How to disable form definition caching in Service Catalog

16

TEC1971132

Performance Tuning Parameters

16

TEC1717104

Unable to login to Service Catalog using web client

15

TEC1916899

How to check whether  HTTP method PUT or DELETE from Tomcat used by catalog is blocked or not ?

15

TEC1513516

During Service Catalog installation, the error “Configuring mdb failed.” is received.

14

 

The following documents were published or updated during the most recent quarter, FY 2018 Q2, July – Sept 2017 (15 most popular by hit count):

Tech Doc #

Doc Name

TEC1140777

How can I add CSS formatting to Catalog forms?

TEC1261031

Download the latest applyptf utility.

TEC1585317

Download the latest cazipxp.exe file.

TEC477696

Is it possible to limit the size of attachments in Service Catalog?

TEC1056323

Steps to reset the configuration setup utility password in catalog environment

TEC1752624

Upgrade USS 14.1>17.0: Company Admin Name and Backup file name to set?

TEC1732245

How can I search for Requests that are associated to a "Requested By" or "Requested For" contact that is inactive?

TEC1678044

Re-direct the URL to CA Service Catalog (with login credentials and other details).

TEC1661061

UNinstalling USS shows "WINDOWS ERROR 2 OCCURRED WHILE LOADING THE JAVA VM"

TEC1453405

Import / Export Offering in CA Service Catalog

TEC1452501

How to restrict end users from updating the user profile based on the Role being used

TEC1916899

How to check whether  HTTP method PUT or DELETE from Tomcat used by catalog is blocked or not ?

TEC1363687

Which information is stored in usm_system_change* tables?

TEC1689871

Set a Form TextArea Component with mulltiple-line text in CA Service Catalog.

TEC1507185

How to Start / Stop Catalog Services from Command prompt

 

The following documents were the most frequently accessed entries during the most recent quarter, FY 2018 Q2, July – Sept 2017 (top 15 by hit count):

Tech Doc #

Doc Name

Hit Count

TEC549795

How to Install and Configure CA IT PAM for Integration with CA Service Catalog 12.6 on Windows 2008.

92

TEC616756

How to Convert a .pfx Certificate to a Java Keystore.

87

TEC1140777

How can I add CSS formatting to Catalog forms?

62

TEC1568085

how to configure Service Desk and Service Catalog integration so that to open service desk ticket link within a catalog request correctly

61

TEC1971132

Performance Tuning Parameters

57

TEC1509224

High usage of java.exe process at Service Catalog server when integrated to Service Desk Manager

48

TEC1943332

How to disable form definition caching in Service Catalog

48

TEC1261031

Download the latest applyptf utility.

45

TEC1585317

Download the latest cazipxp.exe file.

42

TEC1632599

IE11 update no longer shows catalog screens properly

39

TEC1821335

Form Caching feature in ehcache.xml and its impact

39

TEC1247769

The EEM service 'CA Directory - itechpoz' does not start.

35

TEC1513516

During Service Catalog installation, the error “Configuring mdb failed.” is received.

34

TEC1630633

You do not have access rights to view this request

33

TEC1094219

Warning: "Invalid file name, does not have valid extension"
Only .gif, .tif, .tiff, .jpg, .jpeg, .png, .bmp, .docx, .xlsx, .pptx, .doc, .xls, .ppt, .zip, .jar, .apk, .rar, .pdf, .txt, .xml, .rtf, .properties, .log, .msg, .html, .avi extensions are allowed

32

 

 

Tech Doc of The Month:

Tech Doc IDTEC1910367

Title:  cannot submit catalog request via USS UI with IE11

 

Scenario:  When submitting Catalog Request via USS, as soon as the Submit button is pressed, it gets grayed out and you cannot do anything.  This may be caused by the browser’s security setting blocking the security related messages and prevent it from progressing further.     

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