Hello! Welcome to October, and the beginning of a new quarter!
The following documents were published or updated during the month of September, 2017 (15 most recent):
Tech Doc # | Doc Name |
TEC1321662 | Unable to use e-mail templates functionality from CA SAM |
TEC1228022 | How to Authorize a New User in CA Asset Portfolio Management |
TEC1981155 | I would like to backup a IT Asset Manager Data Importer job and move it to a production environment. How do I do that? |
TEC1622579 | Unable to login after upgrade. |
TEC1125366 | Adding attachments to ITAM Legal Doc via WebServices call |
TEC1536031 | Our export, data importer and event services will not stay started. The logs shows the error: The remote certificate is invalid according to the validation procedure |
TEC1789818 | Developing web services programs for CA Asset Portfolio Management and our extended fields are not visible in the WSDL |
TEC1919952 | Where is the install documentation for CA Asset Portfolio Management 14.1? or 17.0? |
TEC1154817 | When editing an asset, an error appears "Another user updated this record after it was loaded". |
TEC1072977 | Our operating system fields are not updated from SAM to APM |
TEC1750691 | How to clear the contact userid/name on an asset using the ITAM data importer utility? |
TEC1752172 | Can IT Asset Manager 17.0 be run on an MDB database with Service Desk Manager 14.1? |
TEC1755238 | I would like a role that can modify searches without Configure On|Off access. |
TEC1155634 | License import fails with ASP 0 error message and control_data_import displays a locked status |
TEC1658255 | operating system field is not populating from SCCM to SAM |
The following documents were the most frequently accessed entries during the month of September, 2017 (top 15 by hit count):
Tech Doc # | Doc Name | Hit Count |
TEC482475 | "3706 Provider cannot be found. It may not be properly installed" when trying to connect the Unicenter Asset Portfolio Management application to the Oracle 10g database. | 371 |
TEC597832 | ITAM 12.7 - APM 12.6 Install Tips | 152 |
TEC1339532 | Configure ODBC for SQL database TLS 1.2 for CA Business Intelligence | 126 |
TEC1272297 | Zend Guard Run-time support missing! | 104 |
TEC475720 | Error: A connection to the database could not be established. Contact your system administrator to rectify the problem. | 94 |
TEC481156 | 'REGEDIT' is not recognized error when running a batch file | 87 |
TEC1193892 | Installing PHP for IIS Using Microsoft Web Platform Installer Offline | 83 |
TEC1538342 | Patch applied but not showing within Control Panel / Programs / View installed updates. | 78 |
TEC1173404 | Validation of Anti-XSRF token failed. | 77 |
TEC497507 | Error: System.UnauthorizedAccessException: Access to the path 'C:\inetpub\wwwroot\SWCM\App_Data\vs_2ec9fcdd-8f0f-43b1-8eab-a67df89aa405_UserLogin' is denied. | 71 |
TEC566166 | Steps to repoint a Business Objects Universe to a new reporting database (for Software Compliance Manager or Asset Portfolio Management 12.x installations) | 66 |
TEC612321 | 'A Java Exception has Occurred' | 54 |
TEC575144 | Installer User Interface Mode Not Supported - Unable to load and to prepare the installer in GUI mode error while installing CABI 3.2 | 45 |
TEC608488 | ITAMClient.log displays error FATAL CA.Common.Web - Error initializing EEM eiam.config. Inaccessible logs Security | 41 |
TEC597390 | Error assigning a linked field: The message received from the server could not be parsed. | 37 |
The following documents were published or updated during the most recent quarter, FY 2018 Q2, July – Sept 2017 (15 most popular by hit count):
Tech Doc # | Doc Name |
TEC612321 | 'A Java Exception has Occurred' |
TEC1582072 | Upgrading CA SAM 4.2.x to PHP7 |
TEC1564353 | Steps to configure the CA Asset Portfolio Management 12.9 or 14.1 application to connect to a new database |
TEC1564838 | APM SAM Integration - NTLM |
TEC1058142 | The Software Asset Manager to Asset Portfolio Management integration is not working. Device updates or inserts are not syncronizing from SAM to APM. |
TEC1365032 | CA Software Asset Manager and Java requirements |
TEC1039686 | Processor speed is different between SAM and APM |
TEC1172685 | Event service error object reference not set to instance of an object at CA.Applications.WorkFlowProviders.OEM.Process.OEMExecutionStatus.GetExecutionStatus |
TEC1182735 | Field labels in the Add Existing field wizard do not reflect the current names. We have renamed the fields. |
TEC1601802 | After changing field labels, when we export the search to a csv file, the data is misaligned in the data file. Our field labels contain special characters, like a '/'. Export to csv fails |
TEC1089616 | SAM - Master Catalog Upload |
TEC1083444 | We recently upgrade from SAM 4.1.5 to SAM 4.2.2. We have a new cron job, process queued requests, and it's set to disabled.
Should it be enabled? |
TEC1411042 | Cannot look-up legal document using a newly created legal document template |
TEC1513919 | In CA Asset Portfolio Manager (APM), when selecting the asset viewer - owned information link, it errors with: TCPIP connection to the host failed. |
TEC1944653 | In CA Software Asset Manager, when I try to choose an application role, there are some that are not available. Why are they not available to choose? |
The following documents were the most frequently accessed entries during the most recent quarter, FY 2018 Q2, July – Sept 2017 (top 15 by hit count):
Tech Doc # | Doc Name | Hit Count |
TEC482475 | "3706 Provider cannot be found. It may not be properly installed" when trying to connect the Unicenter Asset Portfolio Management application to the Oracle 10g database. | 926 |
TEC597832 | ITAM 12.7 - APM 12.6 Install Tips | 357 |
TEC481156 | 'REGEDIT' is not recognized error when running a batch file | 247 |
TEC1272297 | Zend Guard Run-time support missing! | 242 |
TEC1339532 | Configure ODBC for SQL database TLS 1.2 for CA Business Intelligence | 229 |
TEC1173404 | Validation of Anti-XSRF token failed. | 175 |
TEC1538342 | Patch applied but not showing within Control Panel / Programs / View installed updates. | 174 |
TEC475720 | Error: A connection to the database could not be established. Contact your system administrator to rectify the problem. | 172 |
TEC566166 | Steps to repoint a Business Objects Universe to a new reporting database (for Software Compliance Manager or Asset Portfolio Management 12.x installations) | 169 |
TEC497507 | Error: System.UnauthorizedAccessException: Access to the path 'C:\inetpub\wwwroot\SWCM\App_Data\vs_2ec9fcdd-8f0f-43b1-8eab-a67df89aa405_UserLogin' is denied. | 150 |
TEC1193892 | Installing PHP for IIS Using Microsoft Web Platform Installer Offline | 144 |
TEC612321 | 'A Java Exception has Occurred' | 126 |
TEC575144 | Installer User Interface Mode Not Supported - Unable to load and to prepare the installer in GUI mode error while installing CABI 3.2 | 80 |
TEC257378 | "Unexpected Error -2147467259/Oracle error message" | 78 |
TEC597390 | Error assigning a linked field: The message received from the server could not be parsed. | 77 |
Tech Doc of The Month:
Tech Doc ID: TEC1125366
Title: Adding attachments to ITAM Legal Doc via WebServices call
Scenario: Where to find information on how to upload files to ITAM and link/add them as attachments to Legal Documents via the ITAM WebServices