End of Service Announcement for CA Client Automation and CA Inventory Manager 12.9, 12.9 FP1 and 12.9 FP2

Document created by Elizabeth_Sattler Employee on Oct 11, 2017
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CA Client Automation and CA Inventory Manager 12.9, 12.9 FP1 and 12.9 FP2


October 11, 2017


To:          CA Client Automation (formerly known as CA IT Client Manager) and CA IT Inventory Manager Customers

From:     The CA Technologies CA Client Automation Product Team

Subject: End of Service Announcement for CA Client Automation and CA Inventory Manager 12.9, 12.9 FP1 and 12.9 FP2


CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with our CA Support Policy and Terms (https://support.ca.com/), please consider this letter your written notification that we are discontinuing support for the following releases:


  • CA Client Automation
    • 12.9
    • 12.9 FP1
    • 12.9 FP2


  • CA Inventory Manager
    • 12.9
    • 12.9 FP1
    • 12.9 FP2


The end of service date will be October 31, 2018.  This will allow our Development organization to more effectively focus its resources on and add value to the next release of CA Client Automation and CA Inventory Manager. 


At this time, we encourage you to plan for the migration to CA Client Automation or CA Inventory Manager 14.0 SP2 as soon as possible, so you can take full advantage of the latest new features and enhancements this release has to offer.


Click on the release numbers for a detailed description of changes made to the product, including new features added and old features deprecated in those respective releases.



For additional information on CA Client Automation, please visit the CA Client Automation pages at CA Support Online (https://support.ca.com/).


As CA Technologies would like to help make your upgrade to CA Client Automation 14.0 SP2 as straightforward and successful as possible, we are offering the following:


  • The latest supported Version/Release of CA Client Automation, at no charge, as long as you have an active maintenance contract for CA Client Automation.  Documentation to help you prepare for your upgrade to the new Version/Release can be viewed on the CA Client Automation pages at CA Support Online (https://support.ca.com/).
  • Accelerated time-to-value when you engage CA Services to assist you with any or all parts of your upgrade.  CA Support complements our services team by providing upgrade support services to help ensure your success. Upgrade support services provides 24x7 access to CA Support and direct access during business hours to a designated support resource who will provide support on the End of Service version from upgrade start to finish, and for 30 days after your upgrade is complete.  Additional information can be found in Seven Strategies for Successful Upgrade and Upgrade Services available on www.ca.com/services.   Please contact your CA account representative to receive a quote for such services.
  • Upgrade assistance from qualified local CA partners.  For more information and a list of partners in your area, please contact your local CA Channel Partner Group office, (http://www.ca.com/us/partners.html )
  • CA Extended Support, a CA Technologies support offering, that extends support for CA Technologies software product versions or releases that have reached End of Service. CA Extended Support may be available for a limited time after the End of Service date. Please note however, that in most cases CA upgrade services will provide a more cost effective and valued approach than CA Extended Support alone.  Please visit our website, CA Support Online (https://support.ca.com/) for more information.


If you have any questions regarding the support schedule, please contact CA Support at CA Support Online (https://support.ca.com/), your local CA Account Manager, Customer Success Manager or CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare.  You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.


Your success is very important to us, and we look forward to continuing our successful partnership with you.