End Of Service - CA Application Delivery Analysis Multi-Port Monitor

Document created by Charles_Nack Employee on Oct 24, 2017
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CA Application Delivery Analysis Multi-Port Monitor

 

October 3, 2017

 

To:          CA Application Delivery Analysis Multi-Port Monitor Customers

From:     The CA Technologies Application Delivery Analysis Multi-Port Monitor Product Team

Subject: End of Service Announcement for CA Application Delivery Analysis Multi-Port Monitor r2.1, 2.2, 9.2, 10.0, 10.0 SP1, 10.1, 10.2, 10.3, 10.4 and 10.5

 

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms (http://www.ca.com/us/services-support/ca-support/ca-support-online/product-content/recommended-reading/product-related-technical-information/ca-support-policy-and-terms.html), please consider this email your written notification that we are discontinuing technical support for CA Application Delivery Analysis Multi-Port Monitor r2.1, 2.2, 9.2, 10.0, 10.0 SP1, 10.1, 10.2, 10.3, 10.4 and 10.5 effective October 3, 2018.  This will allow our Development organization to more effectively focus its resources and add value to the next releases of CA Application Delivery Analysis Virtual Multi-Port Monitor.  After October 3, 2018, CA Technologies will continue to make self-service support available until the end of your current maintenance term.

 

At this time, we encourage you to plan for the migration CA Application Delivery Analysis Virtual Multi-Port Monitor r11.0.2 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on CA Application Delivery Analysis Virtual Multi-Port Monitor, please visit the CA Application Delivery Analysis pages at CA Support Online (https://support.ca.com).

 

As CA Technologies would like to make your upgrade to CA Application Delivery Analysis Virtual Multi-Port Monitor r11.0.2 as straightforward as possible, we are offering the following:

  • The latest supported release of CA Application Delivery Analysis Virtual Multi-Port Monitor, r11.0.2, at no charge, as long as you have an active maintenance contract for CA Application Delivery Analysis Virtual Multi-Port Monitor. Documentation to help you prepare for your upgrade to the new release can be viewed on the CA Application Delivery Analysis pages at CA Support Online (https://support.ca.com/).
  • Accelerated time-to-value when you engage CA Services to assist you with any or all parts of your upgrade. CA Support complements our services team by providing upgrade support services to help ensure your success. Upgrade support services provides 24x7 access to CA Support and direct access during business hours to a designated support resource who will provide support on the End of Service version from upgrade start to finish, and for 30 days after your upgrade is complete. Additional information can be found in Seven Strategies for Successful Upgrade and Upgrade Services available on www.ca.com/services. Please contact your CA account representative to receive a quote for such services.
  • Upgrade assistance from qualified local CA partners. For more information and a list of partners in your area, please contact your local CA Channel Partner Group office, (https://www.ca.com/us/partners.html).
  • CA Extended Support, a CA Technologies support offering, that extends support for CA Technologies software product versions or releases that have reached End of Service. CA Extended Support may be available for a limited time after the End of Service date. Please note however, that in most cases CA upgrade services will provide a more cost effective and valued approach than CA Extended Support alone.  Please visit our website, CA Support Online (https://support.ca.com/) for more information.

 

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