Knowledge Doc Report:  November, 2017 (Monthly)  CA IT Asset Manager

Document created by David-Ng Employee on Nov 3, 2017
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Hello!  Welcome to November!

 

The following documents were published during the month of October, 2017 (15 most recent):

Tech Doc #

Doc Name

TEC1356764

FATAL error in the reconciliation message queue, and our assets are not matched or reconciled

TEC1606638

I'm trying to use some built in functions for an ITAM 14.1 CABI report.  The ITAM universe does not recognize the PDMToday() function as valid.

TEC1685033

In CA Asset Portfolio Management 14.1, we have assets that will not delete.  Unable to delete them through the graphical interface or using the data importer.

TEC1912255

In CA Asset Portfolio Management 17.0, we are seeing event service errors related to the audit_trail_id

TEC1263141

Error on CA APM 14.1 Cumulative Update 4 implemenation.  Error at applying database patch

TEC1061865

In CA Software Asset Manager, the calculate optimization job is running 12+ hours

TEC1169807

Cron jobs are not running on their schedule

TEC1443751

Effective demand calculation is not correct for the product named Oracle Crystal Ball Application User

TEC1689648

Unable to update the data into Legal document using data importer

TEC1693566

In CA Software Asset Manager, I'm unable to find the menu option named Processes

TEC1099075

UAPM 12.9 web service over HTTPS doesn't work.

TEC1481611

I have an event on the same field on both a global and local legal document configuration in It Asset Manager 14.1. Which one will fire?

TEC1321662

Unable to use e-mail templates functionality from CA SAM

TEC1228022

How to Authorize a New User in CA Asset Portfolio Management

TEC1981155

I would like to backup a IT Asset Manager Data Importer job and move it to a production environment. How do I do that?

 

 

The following documents were the most frequently accessed entries during the month of October, 2017 (top 15 by hit count):

Tech Doc #

Doc Name

Hit Count

TEC482475

"3706 Provider cannot be found. It may not be properly installed" when trying to connect the Unicenter Asset Portfolio Management application to the Oracle 10g database.

522

TEC1339532

Configure ODBC for SQL database TLS 1.2 for CA Business Intelligence

224

TEC597832

ITAM 12.7 - APM 12.6 Install Tips

153

TEC497507

Error: System.UnauthorizedAccessException: Access to the path 'C:\inetpub\wwwroot\SWCM\App_Data\vs_2ec9fcdd-8f0f-43b1-8eab-a67df89aa405_UserLogin' is denied.

142

TEC1272297

Zend Guard Run-time support missing!

111

TEC481156

'REGEDIT' is not recognized error when running a batch file

110

TEC1173404

Validation of Anti-XSRF token failed.

89

TEC1193892

Installing PHP for IIS Using Microsoft Web Platform Installer Offline

81

TEC475720

Error: A connection to the database could not be established. Contact your system administrator to rectify the problem.

81

TEC1538342

Patch applied but not showing within Control Panel / Programs / View installed updates.

73

TEC566166

Steps to repoint a Business Objects Universe to a new reporting database (for Software Compliance Manager or Asset Portfolio Management 12.x installations)

73

TEC575144

Installer User Interface Mode Not Supported - Unable to load and to prepare the installer in GUI mode error while installing CABI 3.2

71

TEC612321

'A Java Exception has Occurred'

54

TEC567554

SAP BusinessObjects Service Pack and Patch details

46

TEC597390

Error assigning a linked field: The message received from the server could not be parsed.

46

 

Tech Doc of The Month:

 

Tech Doc IDTEC1193449

Title:  .Net Framework 4.6.1 Compatibility

 

Scenario:  Are there any issues running .Net 4.6.1 Framework rather than 4.5.2 which is listed in the Implementation Guide?  The server comes preinstalled with 4.6.1.

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