Hello! Welcome to November!
The following documents were published during the month of October, 2017 (15 most recent):
Tech Doc #
Can VMware Snapshots Affect a Running Service Desk Manager environment?
How to configure mulitple webengines on APP servers behind an F5 Load Balancer in an Advanced Availability Environment
Can we Suppress version control for specific NX Variables?
Setting a default value for a field on a form in Web Screen Painter does not work as expected for Service Desk
How to handle the stdlog error messages: "i18nMsg.c Can't Construct Translator" / "i18nMsg.c Unable to open language library"?
Jasper Studio License Expired
How to manually change the Authentication Type in Unified Self Service?
How to download the unsigned ActiveX Controls manually
Mandatory comment field
How to log a comment on a closed ticket
CA Service Desk Manager 17.0 web interface is not working in my multi-nic card environment
Sort order for ticket categories
How to set the Initial status of a COPIED Incident / Requests to OPEN
How to start the SLA time when the ticket is saved, rather than, when the Create ticket button is clicked?
How Can I Migrate Customized Web Forms in CA Service Desk Manager?
The following documents were the most frequently accessed entries during the month of October, 2017 (top 15 by hit count):
Tech Doc #
Getting the error "Web Intelligence Applet cannot be loaded, please make sure you have installed a Java virtual machine." when launching WebI using CA Business Intelligence 4.x
The application experienced an internal error loading the SSL libraries
How to change the universe that a WebI report uses
415: Unsupported Media Type returned when making a POST call with REST
Tomcat error "Address already in use: JVM_Bind"
Error "java.net.BindException: Address already in use: JVM_Bind" In Tomcat Logs When Starting Service Desk Services
Destination disabled. : [CrystalEnterprise.DiskUnmanaged]...(FWB 00031)
Account information not recognized: Could not reach CMS. The CMS on machine "***" was stopped due to critical error.(FWM 20031)
How can I check the Business Object (BO XI) version and service pack level of the CA Business Intelligence (CABI)?
How Enable/Disable the Design button in Web Intelligence Launch Pad
Email notifications not being sent out with error "501 5.1.7 Invalid address"
Windows could not start the Apache Tomcat 8 on Local Computer. Error code 1
With long-running reports, users often experience timeout issues in InfoView. The tips shown below should assist in alleviating your timeout problems.
Web Services Best Practices for CA Service Desk Manager (CA SDM)
After upgrading Oracle to 12c, the database is experiencing high CPU load and Service Desk Manager is experiencing Delayed Server Responses due to slow Oracle DB.
Tech Doc of The Month:
Tech Doc ID: TEC1725392
Title: Unable to edit a Configuration Item in Service Desk Manager
Scenario: Edits made to a Configuration Item will appear to save but the changes will not be retained. The below error is seen in the stdlogs:
[Microsoft OLE DB Provider for SQL Server] [ SQL Code=650 SQL State=42000] You can only specify the READPAST lock in the READ COMMITTED or REPEATABLE READ isolation levels.