Knowledge Doc Report:  November, 2017 (Monthly)  CA Service Desk Manager

Document created by David-Ng Employee on Nov 3, 2017
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Hello!  Welcome to November!

 

The following documents were published during the month of October, 2017 (15 most recent):

Tech Doc #

Doc Name

TEC1029857

Can VMware Snapshots Affect a Running Service Desk Manager environment?

TEC1234541

How to configure mulitple webengines on APP servers behind an F5 Load Balancer in an Advanced Availability Environment

TEC1956608

Can we Suppress version control for specific NX Variables?

TEC1757383

Setting a default value for a field on a form in Web Screen Painter does not work as expected for Service Desk

TEC1540126

How to handle the stdlog error messages: "i18nMsg.c  Can't Construct Translator"  /  "i18nMsg.c  Unable to open language library"?

TEC1193678

Jasper Studio License Expired

TEC1166824

How to manually change the Authentication Type in Unified Self Service?

TEC1467036

How to download the unsigned ActiveX Controls manually

TEC1586448

Mandatory comment field

TEC1708374

How to log a comment on a closed ticket

TEC1412642

CA Service Desk Manager 17.0 web interface is not working in my multi-nic card environment

TEC1695834

Sort order for ticket categories

TEC1126323

How to set the Initial status of a COPIED Incident / Requests to OPEN

TEC1787537

How to start the SLA time when the ticket is saved, rather than, when the Create ticket button is clicked?

TEC1774753

How Can I Migrate Customized Web Forms in CA Service Desk Manager?

 

The following documents were the most frequently accessed entries during the month of October, 2017 (top 15 by hit count):

Tech Doc #

Doc Name

Hit Count

TEC1680644

Getting the error "Web Intelligence Applet cannot be loaded, please make sure you have installed a Java virtual machine." when launching WebI using CA Business Intelligence 4.x

1018

TEC1504286

The application experienced an internal error loading the SSL libraries

518

TEC1898353

How to change the universe that a WebI report uses

469

TEC1554771

415: Unsupported Media Type returned when making a POST call with REST

436

TEC1541094

Tomcat error "Address already in use: JVM_Bind"

435

TEC1050901

Error "java.net.BindException: Address already in use: JVM_Bind" In Tomcat Logs When Starting Service Desk Services

417

TEC1057875

Destination disabled. []: [CrystalEnterprise.DiskUnmanaged]...(FWB 00031)

291

TEC1327347

Account information not recognized: Could not reach CMS. The CMS on machine "***" was stopped due to critical error.(FWM 20031)

267

TEC586523

How can I check the Business Object (BO XI) version and service pack level of the CA Business Intelligence (CABI)?

258

TEC1319097

How Enable/Disable the Design button in Web Intelligence Launch Pad

250

TEC526592

Email notifications not being sent out with error "501 5.1.7 Invalid address"

240

TEC1399639

Windows could not start the Apache Tomcat 8 on Local Computer. Error code 1

224

TEC566608

With long-running reports, users often experience timeout issues in InfoView. The tips shown below should assist in alleviating your timeout problems.

208

TEC477003

Web Services Best Practices for CA Service Desk Manager (CA SDM)

187

TEC1966599

After upgrading Oracle to 12c, the database is experiencing high CPU load and Service Desk Manager is experiencing Delayed Server Responses due to slow Oracle DB.

174

 

Tech Doc of The Month:

 

Tech Doc IDTEC1725392

Title:  Unable to edit a Configuration Item in Service Desk Manager

 

Scenario:  Edits made to a Configuration Item will appear to save but the changes will not be retained. The below error is seen in the stdlogs:

 

[Microsoft OLE DB Provider for SQL Server] [ SQL Code=650 SQL State=42000] You can only specify the READPAST lock in the READ COMMITTED or REPEATABLE READ isolation levels.

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