Hello! Welcome to November!
The following documents were published during the month of October, 2017 (15 most recent):
Tech Doc #
Doc Name
TEC1029857
Can VMware Snapshots Affect a Running Service Desk Manager environment?
TEC1234541
How to configure mulitple webengines on APP servers behind an F5 Load Balancer in an Advanced Availability Environment
TEC1956608
Can we Suppress version control for specific NX Variables?
TEC1757383
Setting a default value for a field on a form in Web Screen Painter does not work as expected for Service Desk
TEC1540126
How to handle the stdlog error messages: "i18nMsg.c Can't Construct Translator" / "i18nMsg.c Unable to open language library"?
TEC1193678
Jasper Studio License Expired
TEC1166824
How to manually change the Authentication Type in Unified Self Service?
TEC1467036
How to download the unsigned ActiveX Controls manually
TEC1586448
Mandatory comment field
TEC1708374
How to log a comment on a closed ticket
TEC1412642
CA Service Desk Manager 17.0 web interface is not working in my multi-nic card environment
TEC1695834
Sort order for ticket categories
TEC1126323
How to set the Initial status of a COPIED Incident / Requests to OPEN
TEC1787537
How to start the SLA time when the ticket is saved, rather than, when the Create ticket button is clicked?
TEC1774753
How Can I Migrate Customized Web Forms in CA Service Desk Manager?
The following documents were the most frequently accessed entries during the month of October, 2017 (top 15 by hit count):
Hit Count
TEC1680644
Getting the error "Web Intelligence Applet cannot be loaded, please make sure you have installed a Java virtual machine." when launching WebI using CA Business Intelligence 4.x
1018
TEC1504286
The application experienced an internal error loading the SSL libraries
518
TEC1898353
How to change the universe that a WebI report uses
469
TEC1554771
415: Unsupported Media Type returned when making a POST call with REST
436
TEC1541094
Tomcat error "Address already in use: JVM_Bind"
435
TEC1050901
Error "java.net.BindException: Address already in use: JVM_Bind" In Tomcat Logs When Starting Service Desk Services
417
TEC1057875
Destination disabled. []: [CrystalEnterprise.DiskUnmanaged]...(FWB 00031)
291
TEC1327347
Account information not recognized: Could not reach CMS. The CMS on machine "***" was stopped due to critical error.(FWM 20031)
267
TEC586523
How can I check the Business Object (BO XI) version and service pack level of the CA Business Intelligence (CABI)?
258
TEC1319097
How Enable/Disable the Design button in Web Intelligence Launch Pad
250
TEC526592
Email notifications not being sent out with error "501 5.1.7 Invalid address"
240
TEC1399639
Windows could not start the Apache Tomcat 8 on Local Computer. Error code 1
224
TEC566608
With long-running reports, users often experience timeout issues in InfoView. The tips shown below should assist in alleviating your timeout problems.
208
TEC477003
Web Services Best Practices for CA Service Desk Manager (CA SDM)
187
TEC1966599
After upgrading Oracle to 12c, the database is experiencing high CPU load and Service Desk Manager is experiencing Delayed Server Responses due to slow Oracle DB.
174
Tech Doc of The Month:
Tech Doc ID: TEC1725392
Title: Unable to edit a Configuration Item in Service Desk Manager
Scenario: Edits made to a Configuration Item will appear to save but the changes will not be retained. The below error is seen in the stdlogs:
[Microsoft OLE DB Provider for SQL Server] [ SQL Code=650 SQL State=42000] You can only specify the READPAST lock in the READ COMMITTED or REPEATABLE READ isolation levels.