Knowledge Doc Report:  December, 2017 (Monthly)  CA IT Asset Manager

Document created by David-Ng Employee on Dec 7, 2017
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Hello!  Welcome to December!

 

The following documents were published during the month of November, 2017 (15 most recent):

 

Tech Doc #

Doc Name

TEC1107586

Adding Asset 'New Search' Funcationality to a Role

TEC1604028

I installed IT Asset Manager and it does not show in Control Panel - Programs.

TEC1811158

Configuring CA SAM authentication using single sign-on via NTLM on Windows as per the documentation may not validate users correctly.

TEC1020409

Trying to install CA Software Asset Manager 4.2.2.  The check installation throws an http 500 error

TEC1095775

When we link the maintenance license to the effective license using the 'Update with base license', the order number and date are lost. How can this be avoided?

TEC1299567

CA SAM | Unable to bulk upload Metric Hints-Usage

TEC1394836

How to monitor the CA Software Asset Manager application and running processes.

TEC1356764

FATAL error in the reconciliation message queue, and our assets are not matched or reconciled

TEC1606638

I'm trying to use some built in functions for an ITAM 14.1 CABI report.  The ITAM universe does not recognize the PDMToday() function as valid.

TEC1685033

In CA Asset Portfolio Management 14.1, we have assets that will not delete.  Unable to delete them through the graphical interface or using the data importer.

TEC1912255

In CA Asset Portfolio Management 17.0, we are seeing event service errors related to the audit_trail_id

TEC1061865

In CA Software Asset Manager, the calculate optimization job is running 12+ hours

TEC1169807

Cron jobs are not running on their schedule

TEC1263141

Error on CA APM 14.1 Cumulative Update 4 implemenation.  Error at applying database patch

TEC1443751

Effective demand calculation is not correct for the product named Oracle Crystal Ball Application User

 

 

The following documents were the most frequently accessed entries during the month of November, 2017 (top 15 by hit count):

 

Tech Doc #

Doc Name

Hit Count

TEC482475

"3706 Provider cannot be found. It may not be properly installed" when trying to connect the Unicenter Asset Portfolio Management application to the Oracle 10g database.

668

TEC1339532

Configure ODBC for SQL database TLS 1.2 for CA Business Intelligence

255

TEC597832

ITAM 12.7 - APM 12.6 Install Tips

196

TEC497507

Error: System.UnauthorizedAccessException: Access to the path 'C:\inetpub\wwwroot\SWCM\App_Data\vs_2ec9fcdd-8f0f-43b1-8eab-a67df89aa405_UserLogin' is denied.

119

TEC1538342

Patch applied but not showing within Control Panel / Programs / View installed updates.

117

TEC481156

'REGEDIT' is not recognized error when running a batch file

111

TEC1272297

Zend Guard Run-time support missing!

109

TEC575144

Installer User Interface Mode Not Supported - Unable to load and to prepare the installer in GUI mode error while installing CABI 3.2

83

TEC475720

Error: A connection to the database could not be established. Contact your system administrator to rectify the problem.

80

TEC566166

Steps to repoint a Business Objects Universe to a new reporting database (for Software Compliance Manager or Asset Portfolio Management 12.x installations)

79

TEC1193892

Installing PHP for IIS Using Microsoft Web Platform Installer Offline

78

TEC612321

'A Java Exception has Occurred'

67

TEC1582072

Upgrading CA SAM 4.2.x to PHP7

59

TEC1173404

Validation of Anti-XSRF token failed.

55

TEC597390

Error assigning a linked field: The message received from the server could not be parsed.

54

 

 

Tech Doc of The Month:

 

Tech Doc IDTEC1169807

Title:  Scoreboard query count for a custom stored query that uses NOT in a where clause does not match the list count

 

Scenario:  After a new install of CA Software Asset Manager 4.2.2, we set up the master cron job in the windows task scheduler to run every 5 minutes.

 

We left the start day/time of all the cron jobs the set to run at their default times; however, the cron jobs will not run.

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