Hello! Welcome to December!
The following documents were published during the month of November, 2017 (15 most recent):
Tech Doc #
Doc Name
TEC1107586
Adding Asset 'New Search' Funcationality to a Role
TEC1604028
I installed IT Asset Manager and it does not show in Control Panel - Programs.
TEC1811158
Configuring CA SAM authentication using single sign-on via NTLM on Windows as per the documentation may not validate users correctly.
TEC1020409
Trying to install CA Software Asset Manager 4.2.2. The check installation throws an http 500 error
TEC1095775
When we link the maintenance license to the effective license using the 'Update with base license', the order number and date are lost. How can this be avoided?
TEC1299567
CA SAM | Unable to bulk upload Metric Hints-Usage
TEC1394836
How to monitor the CA Software Asset Manager application and running processes.
TEC1356764
FATAL error in the reconciliation message queue, and our assets are not matched or reconciled
TEC1606638
I'm trying to use some built in functions for an ITAM 14.1 CABI report. The ITAM universe does not recognize the PDMToday() function as valid.
TEC1685033
In CA Asset Portfolio Management 14.1, we have assets that will not delete. Unable to delete them through the graphical interface or using the data importer.
TEC1912255
In CA Asset Portfolio Management 17.0, we are seeing event service errors related to the audit_trail_id
TEC1061865
In CA Software Asset Manager, the calculate optimization job is running 12+ hours
TEC1169807
Cron jobs are not running on their schedule
TEC1263141
Error on CA APM 14.1 Cumulative Update 4 implemenation. Error at applying database patch
TEC1443751
Effective demand calculation is not correct for the product named Oracle Crystal Ball Application User
The following documents were the most frequently accessed entries during the month of November, 2017 (top 15 by hit count):
Hit Count
TEC482475
"3706 Provider cannot be found. It may not be properly installed" when trying to connect the Unicenter Asset Portfolio Management application to the Oracle 10g database.
668
TEC1339532
Configure ODBC for SQL database TLS 1.2 for CA Business Intelligence
255
TEC597832
ITAM 12.7 - APM 12.6 Install Tips
196
TEC497507
Error: System.UnauthorizedAccessException: Access to the path 'C:\inetpub\wwwroot\SWCM\App_Data\vs_2ec9fcdd-8f0f-43b1-8eab-a67df89aa405_UserLogin' is denied.
119
TEC1538342
Patch applied but not showing within Control Panel / Programs / View installed updates.
117
TEC481156
'REGEDIT' is not recognized error when running a batch file
111
TEC1272297
Zend Guard Run-time support missing!
109
TEC575144
Installer User Interface Mode Not Supported - Unable to load and to prepare the installer in GUI mode error while installing CABI 3.2
83
TEC475720
Error: A connection to the database could not be established. Contact your system administrator to rectify the problem.
80
TEC566166
Steps to repoint a Business Objects Universe to a new reporting database (for Software Compliance Manager or Asset Portfolio Management 12.x installations)
79
TEC1193892
Installing PHP for IIS Using Microsoft Web Platform Installer Offline
78
TEC612321
'A Java Exception has Occurred'
67
TEC1582072
Upgrading CA SAM 4.2.x to PHP7
59
TEC1173404
Validation of Anti-XSRF token failed.
55
TEC597390
Error assigning a linked field: The message received from the server could not be parsed.
54
Tech Doc of The Month:
Tech Doc ID: TEC1169807
Title: Scoreboard query count for a custom stored query that uses NOT in a where clause does not match the list count
Scenario: After a new install of CA Software Asset Manager 4.2.2, we set up the master cron job in the windows task scheduler to run every 5 minutes.
We left the start day/time of all the cron jobs the set to run at their default times; however, the cron jobs will not run.