Hello! Welcome to December!
The following documents were published during the month of November, 2017 (15 most popular by hit count):
Tech Doc #
Impact and Urgency fields on Service Desk tickets
Toggling "Browse Catalog Services" link in Employee Interface
How to obtain role information (example: who are all the Administrator users in Xtraction) for Xtraction users?
After upgrade from CA SDM 12.6, a duplicate KPI entry for webConcurrentLicenseCt exists
How to receive notification when a service type for an incident is delayed
Is there any restriction in the number of SOAP Web Services Error Type templates?
Attribute "chg.sched_start_date" comes blank for email message when using the Message Template: "Default message template for Task Notification"
Constraint with groups
Is it possible to change the the landing home page in USS from the dashboard to the browsing catalog ?
Error message during test connection in Jasper sdm Data Source (for connection to Service Desk): [DataDirect][OpenAccess SDK JDBC Driver][OpenAccess SDK SQL Engine]Cannot open file '..\oa_tables.csv'. Error Code 0.
Unable to login to xFlow / SDM Classic interface with any user. A timeout error occurs.
How to grant the ability to "New Incident" and "New Incident based on this document" options for a specific role in Service Desk Manager?
Error accessing login page with 'Sponsor not found' message
The installer for Service Management won't run, nothing appears to happen
The following documents were the most frequently accessed entries during the month of November, 2017 (top 15 by hit count):
Tech Doc #
Getting the error "Web Intelligence Applet cannot be loaded, please make sure you have installed a Java virtual machine." when launching WebI using CA Business Intelligence 4.x
Tomcat error "Address already in use: JVM_Bind"
415: Unsupported Media Type returned when making a POST call with REST
The application experienced an internal error loading the SSL libraries
How to change the universe that a WebI report uses
Windows could not start the Apache Tomcat 8 on Local Computer. Error code 1
Error "java.net.BindException: Address already in use: JVM_Bind" In Tomcat Logs When Starting Service Desk Services
Email notifications not being sent out with error "501 5.1.7 Invalid address"
Account information not recognized: Could not reach CMS. The CMS on machine "***" was stopped due to critical error.(FWM 20031)
How can I check the Business Object (BO XI) version and service pack level of the CA Business Intelligence (CABI)?
Destination disabled. : [CrystalEnterprise.DiskUnmanaged]...(FWB 00031)
How to install/configure IIS 8.5, CGI and Metabase Components for Windows 2012
How Enable/Disable the Design button in Web Intelligence Launch Pad
With long-running reports, users often experience timeout issues in InfoView. The tips shown below should assist in alleviating your timeout problems.
Web Services Best Practices for CA Service Desk Manager (CA SDM)
Tech Doc of The Month:
Tech Doc ID: TEC1847196
Title: Possible Event Types in Service Desk Event Logs
Scenario: Examining a CA Service Desk Manager (CA SDM) call request, incident, problem, or change order ticket, as well as Contact listings, one will notice that there is a Logs tab and an Event Log attached. This is not the same thing as the Activity Log and is also not a reference to the Service Type Events. Rather, it contains a log of events that an end user may be involved in, from creating a ticket or even logging into the application.
This document discusses the various events that may be logged in the above objects, and if they may be edited/modified in any way.