Hello! Welcome to December!
The following documents were published during the month of November, 2017 (15 most popular by hit count):
Tech Doc # | Doc Name |
TEC1562958 | Impact and Urgency fields on Service Desk tickets |
TEC1763762 | Toggling "Browse Catalog Services" link in Employee Interface |
TEC1053875 | How to obtain role information (example: who are all the Administrator users in Xtraction) for Xtraction users? |
TEC1858024 | After upgrade from CA SDM 12.6, a duplicate KPI entry for webConcurrentLicenseCt exists |
TEC1337385 | How to receive notification when a service type for an incident is delayed |
TEC1452228 | Is there any restriction in the number of SOAP Web Services Error Type templates? |
TEC1565123 | Attribute "chg.sched_start_date" comes blank for email message when using the Message Template: "Default message template for Task Notification" |
TEC1983503 | Constraint with groups |
TEC1728071 | Is it possible to change the the landing home page in USS from the dashboard to the browsing catalog ? |
TEC1523546 | Error message during test connection in Jasper sdm Data Source (for connection to Service Desk): [DataDirect][OpenAccess SDK JDBC Driver][OpenAccess SDK SQL Engine]Cannot open file '..\oa_tables.csv'. Error Code 0.[10202] |
TEC1449411 | Unable to login to xFlow / SDM Classic interface with any user. A timeout error occurs. |
TEC1675155 | How to grant the ability to "New Incident" and "New Incident based on this document" options for a specific role in Service Desk Manager? |
TEC1047458 | Error accessing login page with 'Sponsor not found' message |
TEC1427828 | The installer for Service Management won't run, nothing appears to happen |
The following documents were the most frequently accessed entries during the month of November, 2017 (top 15 by hit count):
Tech Doc # | Doc Name | Hit Count |
TEC1680644 | Getting the error "Web Intelligence Applet cannot be loaded, please make sure you have installed a Java virtual machine." when launching WebI using CA Business Intelligence 4.x | 1024 |
TEC1541094 | Tomcat error "Address already in use: JVM_Bind" | 792 |
TEC1554771 | 415: Unsupported Media Type returned when making a POST call with REST | 776 |
TEC1504286 | The application experienced an internal error loading the SSL libraries | 560 |
TEC1898353 | How to change the universe that a WebI report uses | 485 |
TEC1399639 | Windows could not start the Apache Tomcat 8 on Local Computer. Error code 1 | 423 |
TEC1050901 | Error "java.net.BindException: Address already in use: JVM_Bind" In Tomcat Logs When Starting Service Desk Services | 321 |
TEC526592 | Email notifications not being sent out with error "501 5.1.7 Invalid address" | 302 |
TEC1327347 | Account information not recognized: Could not reach CMS. The CMS on machine "***" was stopped due to critical error.(FWM 20031) | 270 |
TEC586523 | How can I check the Business Object (BO XI) version and service pack level of the CA Business Intelligence (CABI)? | 266 |
TEC1057875 | Destination disabled. []: [CrystalEnterprise.DiskUnmanaged]...(FWB 00031) | 265 |
TEC1584216 | How to install/configure IIS 8.5, CGI and Metabase Components for Windows 2012 | 265 |
TEC1319097 | How Enable/Disable the Design button in Web Intelligence Launch Pad | 244 |
TEC566608 | With long-running reports, users often experience timeout issues in InfoView. The tips shown below should assist in alleviating your timeout problems. | 204 |
TEC477003 | Web Services Best Practices for CA Service Desk Manager (CA SDM) | 180 |
Tech Doc of The Month:
Tech Doc ID: TEC1847196
Title: Possible Event Types in Service Desk Event Logs
Scenario: Examining a CA Service Desk Manager (CA SDM) call request, incident, problem, or change order ticket, as well as Contact listings, one will notice that there is a Logs tab and an Event Log attached. This is not the same thing as the Activity Log and is also not a reference to the Service Type Events. Rather, it contains a log of events that an end user may be involved in, from creating a ticket or even logging into the application.
This document discusses the various events that may be logged in the above objects, and if they may be edited/modified in any way.