Hello! Welcome to January, and the beginning of a new quarter!
The following documents were published during the month of December, 2017 (15 most recent):
Tech Doc # | Doc Name |
TEC1104166 | How to send a notification to the WF task assignee? |
TEC1206045 | WDEPLOY error when attempting to upgrade CA Business Intelligence (CABI) 4.x Tomcat web server |
TEC1931652 | Duplicate rows in Data Sources in Unified Self-Service |
TEC1954362 | How to display in Support Automation the local language of the end user? |
TEC1621775 | The "attached_sla" table on the Service Desk MDB is not updating with tickets which have SLA's associated. |
TEC1832374 | Stored query for Category in change Orders and Incident/Request/Problem |
TEC1462045 | How to add the Incident/Request/Problem Properties inside a Message Template |
TEC1063384 | Reindexing resulting in a critical error reported |
TEC1504149 | Running the Applyptf tool on a Windows system with Norwegian localization fails with a message that it cannot connect to the registry. |
TEC1725703 | New "/switchview" Xflow command not working when Xflow installed in a Secondary server |
TEC1988357 | How can I find out where certain data is stored in the database? |
TEC1008719 | Service Desk Reports Tab displays a blank screen with no error when connecting via IIS. |
TEC1942597 | Support Automation: Unable to fetch URL |
TEC1036686 | After installing xFlow, using Apache, the page will not load |
TEC1133973 | How to use Secret Key Authentication with REST API? |
The following documents were the most frequently accessed entries during the month of December, 2017 (top 15 by hit count):
Tech Doc # | Doc Name | Hit Count |
TEC1541094 | Tomcat error "Address already in use: JVM_Bind" | 1295 |
TEC1554771 | 415: Unsupported Media Type returned when making a POST call with REST | 888 |
TEC1680644 | Getting the error "Web Intelligence Applet cannot be loaded, please make sure you have installed a Java virtual machine." when launching WebI using CA Business Intelligence 4.x | 820 |
TEC1399639 | Windows could not start the Apache Tomcat 8 on Local Computer. Error code 1 | 503 |
TEC1050901 | Error "java.net.BindException: Address already in use: JVM_Bind" In Tomcat Logs When Starting Service Desk Services | 471 |
TEC1504286 | The application experienced an internal error loading the SSL libraries | 448 |
TEC1898353 | How to change the universe that a WebI report uses | 382 |
TEC526592 | Email notifications not being sent out with error "501 5.1.7 Invalid address" | 251 |
TEC1133973 | How to use Secret Key Authentication with REST API? | 235 |
TEC1057875 | Destination disabled. []: [CrystalEnterprise.DiskUnmanaged]...(FWB 00031) | 228 |
TEC1319097 | How Enable/Disable the Design button in Web Intelligence Launch Pad | 220 |
TEC1327347 | Account information not recognized: Could not reach CMS. The CMS on machine "***" was stopped due to critical error.(FWM 20031) | 213 |
TEC566608 | With long-running reports, users often experience timeout issues in InfoView. The tips shown below should assist in alleviating your timeout problems. | 200 |
TEC1584216 | How to install/configure IIS 8.5, CGI and Metabase Components for Windows 2012 | 198 |
TEC1966599 | After upgrading Oracle to 12c, the database is experiencing high CPU load and Service Desk Manager is experiencing Delayed Server Responses due to slow Oracle DB. | 177 |
The following documents were published during the most recent quarter, FY 2018 Q3, October – December 2017 (15 most popular by hit count):
Tech Doc # | Doc Name |
TEC1966599 | After upgrading Oracle to 12c, the database is experiencing high CPU load and Service Desk Manager is experiencing Delayed Server Responses due to slow Oracle DB. |
TEC1133973 | How to use Secret Key Authentication with REST API? |
TEC1816438 | CA Service Desk Manager (CA SDM) 17.0 install fails when connecting to SQL Server database with error "Existing connection was forcibly closed by the remote host". Client unable to establish connection." |
TEC567016 | How to un-install and re-install CA Service Desk Manager (SDM) ODBC services |
TEC1745967 | Error (15) Failed to find the CA certificate |
TEC1774753 | How Can I Migrate Customized Web Forms in CA Service Desk Manager? |
TEC1193678 | Jasper Studio License Expired |
TEC1187737 | Presence of pdm_hw_nxd("Heat Weather") daemon even when xFlow is not installed |
TEC1334143 | How to disable NTLM or EEM authentication options in CA Unified Self Service without using the USS Control Panel |
TEC1287591 | How to Archive and Purge a specific ticket, in Service Desk Manager. |
TEC1470929 | Java error while launching Support Automation analyst console in Firefox |
TEC1903629 | Configure Service Desk Manager to use FQDN or Alias |
TEC1874892 | Launching the analyst interface of Support Automation from a Chrome browser provides a prompt to install Java even though Java is installed. |
TEC1135304 | When the "Projected Violation Time" attribute is shown in ticket list page? |
TEC1749041 | Configure SSL and FQDN for Service Desk |
The following documents were the most frequently accessed entries during the most recent quarter, FY 2018 Q3, October – December 2017 (top 15 by hit count):
Tech Doc # | Doc Name | Hit Count |
TEC1680644 | Getting the error "Web Intelligence Applet cannot be loaded, please make sure you have installed a Java virtual machine." when launching WebI using CA Business Intelligence 4.x | 2862 |
TEC1541094 | Tomcat error "Address already in use: JVM_Bind" | 2522 |
TEC1554771 | 415: Unsupported Media Type returned when making a POST call with REST | 2100 |
TEC1504286 | The application experienced an internal error loading the SSL libraries | 1526 |
TEC1898353 | How to change the universe that a WebI report uses | 1336 |
TEC1050901 | Error "java.net.BindException: Address already in use: JVM_Bind" In Tomcat Logs When Starting Service Desk Services | 1209 |
TEC1399639 | Windows could not start the Apache Tomcat 8 on Local Computer. Error code 1 | 1150 |
TEC526592 | Email notifications not being sent out with error "501 5.1.7 Invalid address" | 793 |
TEC1057875 | Destination disabled. []: [CrystalEnterprise.DiskUnmanaged]...(FWB 00031) | 784 |
TEC1327347 | Account information not recognized: Could not reach CMS. The CMS on machine "***" was stopped due to critical error.(FWM 20031) | 750 |
TEC1319097 | How Enable/Disable the Design button in Web Intelligence Launch Pad | 714 |
TEC586523 | How can I check the Business Object (BO XI) version and service pack level of the CA Business Intelligence (CABI)? | 676 |
TEC1584216 | How to install/configure IIS 8.5, CGI and Metabase Components for Windows 2012 | 636 |
TEC566608 | With long-running reports, users often experience timeout issues in InfoView. The tips shown below should assist in alleviating your timeout problems. | 612 |
TEC1966599 | After upgrading Oracle to 12c, the database is experiencing high CPU load and Service Desk Manager is experiencing Delayed Server Responses due to slow Oracle DB. | 523 |
Tech Doc of The Month:
Tech Doc ID: TEC1529944
Title: 17.0 AA, trying to install xFlow on a brand new server into this 17.0 AA, getting error: current release version is not compatible with xFlow analyst interface
Scenario: In a Service Desk Manager 17.0 Advanced Availability setup, attempting to install xFlow Analyst Interface on a brand new server gives an error "The current CA Service Desk Manager release version is not compatible with xFlow analyst interface. Select CA Service Desk Manager for installation"