Knowledge Doc Report:  January, 2018 (Monthly and Quarterly)  CA IT Asset Manager

Document created by David-Ng Employee on Jan 4, 2018
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Hello!  Welcome to January, and the beginning of a new quarter!

 

The following documents were published during the month of December, 2017 (15 most recent):

Tech Doc #

Doc Name

TEC1631586

How do we calculate licenses correctly for VMware vCenter Server 6 Standard Instance when there is 1 license per managing cluster?

TEC1058065

How are Assets and Legal Documents linked to each other in the MDB?

TEC1687294

Login error after apply APM 12.9 C3 patch

TEC1263141

During CA Asset Portfolio Management 14.1 C4 upgrade, the postinstall steps errors with: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption.

TEC1347437

Issue with Contacts Synchronization between ITAM and CA SAM.

TEC1970971

In CA Asset Portfolio Management, the event service errors with: Invalid URI: The URI is empty

TEC1107586

Adding Asset 'New Search' Funcationality to a Role

TEC1582072

Upgrading CA SAM 4.2.x to PHP7

TEC1604028

I installed IT Asset Manager and it does not show in Control Panel - Programs.

TEC1811158

Configuring CA SAM authentication using single sign-on via NTLM on Windows as per the documentation may not validate users correctly.

TEC1071518

HTTP Error 500.19 - Internal Server Error after installing CA Asset Portfolio Manager (UAPM\ITAM)

TEC1299567

CA SAM | Unable to bulk upload Metric Hints-Usage

TEC1020409

Trying to install CA Software Asset Manager 4.2.2.  The check installation throws an http 500 error

TEC1095775

When we link the maintenance license to the effective license using the 'Update with base license', the order number and date are lost. How can this be avoided?

TEC1394836

How to monitor the CA Software Asset Manager application and running processes.

 

 

The following documents were the most frequently accessed entries during the month of December, 2017 (top 15 by hit count):

Tech Doc #

Doc Name

Hit Count

TEC482475

"3706 Provider cannot be found. It may not be properly installed" when trying to connect the Unicenter Asset Portfolio Management application to the Oracle 10g database.

329

TEC1339532

Configure ODBC for SQL database TLS 1.2 for CA Business Intelligence

188

TEC597832

ITAM 12.7 - APM 12.6 Install Tips

152

TEC1272297

Zend Guard Run-time support missing!

93

TEC1538342

Patch applied but not showing within Control Panel / Programs / View installed updates.

85

TEC481156

'REGEDIT' is not recognized error when running a batch file

81

TEC497507

Error: System.UnauthorizedAccessException: Access to the path 'C:\inetpub\wwwroot\SWCM\App_Data\vs_2ec9fcdd-8f0f-43b1-8eab-a67df89aa405_UserLogin' is denied.

75

TEC1193892

Installing PHP for IIS Using Microsoft Web Platform Installer Offline

69

TEC475720

Error: A connection to the database could not be established. Contact your system administrator to rectify the problem.

62

TEC612321

'A Java Exception has Occurred'

55

TEC566166

Steps to repoint a Business Objects Universe to a new reporting database (for Software Compliance Manager or Asset Portfolio Management 12.x installations)

51

TEC597390

Error assigning a linked field: The message received from the server could not be parsed.

41

TEC1173404

Validation of Anti-XSRF token failed.

40

TEC1454583

In CA Asset Portfolio Management, when browsing to search for a new data file on an import, receive a java script error: Unable to get property 'Style' of undefined or null reference.

37

TEC575144

Installer User Interface Mode Not Supported - Unable to load and to prepare the installer in GUI mode error while installing CABI 3.2

34

 

The following documents were published during the most recent quarter, FY 2018 Q3, October – December 2017  (15 most popular by hit count):

Tech Doc #

Doc Name

TEC1582072

Upgrading CA SAM 4.2.x to PHP7

TEC1631586

How do we calculate licenses correctly for VMware vCenter Server 6 Standard Instance when there is 1 license per managing cluster?

TEC1169807

Cron jobs are not running on their schedule

TEC1071518

HTTP Error 500.19 - Internal Server Error after installing CA Asset Portfolio Manager (UAPM\ITAM)

TEC1689648

Unable to update the data into Legal document using data importer

TEC1685033

In CA Asset Portfolio Management 14.1, we have assets that will not delete.  Unable to delete them through the graphical interface or using the data importer.

TEC1197885

Import service log errors with: Cannot connect to the Import service. Contact your administrator.

TEC1443751

Effective demand calculation is not correct for the product named Oracle Crystal Ball Application User

TEC1089616

SAM - Master Catalog Upload

TEC1394836

How to monitor the CA Software Asset Manager application and running processes.

TEC1693566

In CA Software Asset Manager, I'm unable to find the menu option named Processes

TEC1099075

UAPM 12.9 web service over HTTPS doesn't work.

TEC1299567

CA SAM | Unable to bulk upload Metric Hints-Usage

TEC1020409

Trying to install CA Software Asset Manager 4.2.2.  The check installation throws an http 500 error

TEC1912255

In CA Asset Portfolio Management 17.0, we are seeing event service errors related to the audit_trail_id

 

The following documents were the most frequently accessed entries during the most recent quarter, FY 2018 Q3, October – December 2017  (top 15 by hit count):

Tech Doc #

Doc Name

Hit Count

TEC482475

"3706 Provider cannot be found. It may not be properly installed" when trying to connect the Unicenter Asset Portfolio Management application to the Oracle 10g database.

1669

TEC1339532

Configure ODBC for SQL database TLS 1.2 for CA Business Intelligence

697

TEC597832

ITAM 12.7 - APM 12.6 Install Tips

518

TEC497507

Error: System.UnauthorizedAccessException: Access to the path 'C:\inetpub\wwwroot\SWCM\App_Data\vs_2ec9fcdd-8f0f-43b1-8eab-a67df89aa405_UserLogin' is denied.

346

TEC1272297

Zend Guard Run-time support missing!

335

TEC481156

'REGEDIT' is not recognized error when running a batch file

316

TEC1538342

Patch applied but not showing within Control Panel / Programs / View installed updates.

289

TEC1193892

Installing PHP for IIS Using Microsoft Web Platform Installer Offline

236

TEC475720

Error: A connection to the database could not be established. Contact your system administrator to rectify the problem.

228

TEC566166

Steps to repoint a Business Objects Universe to a new reporting database (for Software Compliance Manager or Asset Portfolio Management 12.x installations)

218

TEC575144

Installer User Interface Mode Not Supported - Unable to load and to prepare the installer in GUI mode error while installing CABI 3.2

191

TEC1173404

Validation of Anti-XSRF token failed.

184

TEC612321

'A Java Exception has Occurred'

182

TEC597390

Error assigning a linked field: The message received from the server could not be parsed.

144

TEC1582072

Upgrading CA SAM 4.2.x to PHP7

128

 

 

Tech Doc of The Month:

Tech Doc IDTEC257378

Title:  "Unexpected Error -2147467259/Oracle error message"

 

Scenario:  Why can't the error message "Unexpected Error -2147467259/Oracle error message" be retrieved from Oracle?

 

ADO Error #1: -2147467259 / Oracle error occurred, but error message could not be retrieved from Oracle. (Source: Microsoft OLE DB Provider for Oracle Native error: 0 SQLSTATE:)

Error Code: 75151601 (Extra Info: Login ID: user1, Data Source:

old1eye.assetmgt, Data Base Name:), 7052404, 11177401

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